Any gamers or kids that are? Need help with son's Xmas gift

[Wooden Skye]

Merry Christmas!  So we got my son a PS4 for Xmas and while I was setting it up I ran into an issue that isn't letting me go forward with the set up.  The console powers on and then you are directed to connect/sync the controllers.  Following the directions, I plug the usb cord into the console then the controller.  I then hit the button to sync and nothing happens.  I try with both controllers with nothing happening.  I then tried to reset the controller and other things I read online.  Still nothing.  Has anyone else had this issue?  How did you fix if you did? Any help would be greatly appreciated.

 

[ewils91]

Hello this Rickey, my dad enlisted my help for your question. Can you tell me what the onscreen messages says or post a picture of the tv screen?

 

[Wooden Skye]

[member=3730]ewils91[/member]
Thanks for responding.  The screen simply says connect the controller and hit the PS button in just about every language on earth.  There is also a picture of the console showing the cable to the controller.  When I hit the button, the light flashes white about 3 or 4 times, then goes out.  The lights on the first controller should turn blue, which never happens.  Like I mentioned, I have tried the one that comes with and the extra dual shock controller we bought.  I don't get an error message or anything, and the screen doesn't advance to the home screen (I assume comes next) to complete set up .  I took a break to take the dog for a long walk to clear my head, next I will try in safe mode. 

 

[KescoNY]

I just finished setting up the same exact unit along with the VR and the camera for my daughter.  I plugged only 1 controller to the front usb port before powering it up and it worked fine.

Im not much of a gamer but hope that helps

 

[ewils91]

The only thing I can think of is that maybe you have a bad cable.
Sorry I wasn't much help, but I do suggest you try Sony's support.https://support.us.playstation.com/

 

[Wooden Skye]

Thanks for the help.  I will try another cable.

[member=59319]KescoNY[/member]

I tried plugging in before turning on and after, no luck.  Glad you got yours set up.