Best way to contact Festool UK?

[Wuffles]

Phil, can you nudge some people please?

Sent a couple of messages via eBay and via a contact form through the Festool UK website but heard nothing now for a week (for the eBay messages it's been a week I think, contact form just a couple of days). Last couple of times I have rung I have been disappointed at the level of service I received.

I can't be the only person who's not receiving responses from them - unless I am, and it's a vendetta with the lady I had the awful experience with last time [blink] - I have no idea how big a company Festool is in the UK, could be a bloke and a woman in a shed for all I know.

Cheers.

 

[jonny round boy]

I have no idea how big a company Festool is in the UK, could be a bloke and a woman in a shed for all I know.

It's quite a big shed, though.

If you can, you should find out who the rep is for your area, and their phone number. Festool used to have all that info on the website, but not since the website layout changed a couple of years ago.

 

[Wuffles]

Cheers Jonny, I'll wait and see if Phil pipes in and take it from there.

 

[AlexThePalex]

I can't be the only person who's not receiving responses from them

The one and only time I had to contact Festool NL for a warranty issue it took 4 emails to get a response. And it was the answer on a question I didn't ask. Dealer where I got the items responded within 3 hours. 

 

[ajones]

Phil, can you nudge some people please?

Sent a couple of messages via eBay and via a contact form through the Festool UK website but heard nothing now for a week (for the eBay messages it's been a week I think, contact form just a couple of days). Last couple of times I have rung I have been disappointed at the level of service I received.

I can't be the only person who's not receiving responses from them - unless I am, and it's a vendetta with the lady I had the awful experience with last time [blink] - I have no idea how big a company Festool is in the UK, could be a bloke and a woman in a shed for all I know.

Cheers.

Probably the same woman who told me the brand new mfk700 I bought from slingers that turned out to be faulty was sold as seen [big grin]

 

[mr-gobby]

You're not alone, one of my systainers needs replacing from the PDC18/4 ebay drill sale. I notified them via ebay but have not heard yet. I imagine there is probably a simple explanation but hope to hear back soon like you.
Mark

 

[Wuffles]

You're not alone, one of my systainers needs replacing from the PDC18/4 ebay drill sale. I notified them via ebay but have not heard yet. I imagine there is probably a simple explanation but hope to hear back soon like you.
Mark

Mine was for the same thing, that and the app errantly registering for a November start date on the warranty.

Could always open a PayPal dispute  [wink]

 

[mr-gobby]

Not done my warranty yet  [eek]  will do before 30 days is up then

 

[Davej]

Give them a call . I got my replacement box the next day .
Dave

 

[galwaydude18@gmail.com]

In Ireland I always ring th directly and always get an answer, get sorted out any repair turned around quickly and a loaner tool while mine is getting repaired. I always get my emails replied to within a day or two

 

[joiner1970]

I emailed festool about the wrong month on the warranty and have not heard back. Trouble is I just used the reply button on the warranty email so my email has probably gone to Germany

 

[Wuffles]

I rang. Carla wasn't at her desk, message left to call me. Lady I did speak to tried to adjust the date on the warranty start I had an issue with, but it bounced back to November for her too. Told me to speak to Marketing (Michael Mraz) - who I have emailed as he wasn't at his desk either.

Will update as and when anything happens.

Apparently Carla deals specifically with eBay sales.

 

[Administrator_JSVN]

I emailed Phil this morning about this when I saw it.

I think he told me he was traveling back and forth to Germany a few times over last week and this week. So, he may be slower to respond than usual.

Sorry for the issues.

 

[ajones]

I rang. Carla wasn't at her desk, message left to call me. Lady I did speak to tried to adjust the date on the warranty start I had an issue with, but it bounced back to November for her too. Told me to speak to Marketing (Michael Mraz) - who I have emailed as he wasn't at his desk either.

Will update as and when anything happens.

Apparently Carla deals specifically with eBay sales.

Micheal is the right guy for resolving warranty issues,so if you ring back ask for him.

 

[sancho57]

for service issues, I always call them directly. If I need a rep they will give me his details so I can contact him. Just went through this. Warranty well they already gave ya the POC for that.

 

[dibnah]

You are in for a long haul.

Whilst their tools might be marketed to be:

Fester Easier Smarter

Their customer service operates under the principals of

Unhurried Apathetic Antiquated

There is one exception to this and he is Phil Beckely I would strongly suggest that you contact him via PM on this forum.

 

[Wuffles]

I emailed Phil this morning about this when I saw it.

I think he told me he was traveling back and forth to Germany a few times over last week and this week. So, he may be slower to respond than usual.

Sorry for the issues.

Apparently Phil is aware - and has been answering other messages on here in the past few days on and off.

I am timing responses from Carla & Mike - I understand people are busy, but that doesn't excuse a lack of response.

 

[ajones]

You are in for a long haul.

Whilst their tools might be marketed to be:

Fester Easier Smarter

Their customer service operates under the principals of

Unhurried Apathetic Antiquated

There is one exception to this and he is Phil Beckely I would strongly suggest that you contact him via PM on this forum.

Fester? is he in marketing?

 

[Davej]

You are in for a long haul.

Whilst their tools might be marketed to be:

Fester Easier Smarter

Their customer service operates under the principals of

Unhurried Apathetic Antiquated

There is one exception to this and he is Phil Beckely I would strongly suggest that you contact him via PM on this forum.

Fester? is he in marketing?
[/quote

I thought he was everyones favourite Uncle. 

 

[dibnah]

You are in for a long haul.

Whilst their tools might be marketed to be:

Fester Easier Smarter

Their customer service operates under the principals of

Unhurried Apathetic Antiquated

There is one exception to this and he is Phil Beckely I would strongly suggest that you contact him via PM on this forum.

Fester? is he in marketing?
[/quote

I thought he was everyones favourite Uncle. 

Sorry guys fester is indeed what YOU do whilst you wait a response form the aforementioned. Hey look sorry I really don’t want to sound so negative, keep with Phil and I am sure he will see you right