I personally refuse to use contact forms and other website based forms for communication. All too often I have found that there can be dead ends and black holes where those communications go. Communicating directly is my preferred method.
Now a suggestion for any customer service oriented professional. If you are away from your normal routine and let's say you are traveling or away - change your voice mail and set up an automatic reply for your email letting the customer know that there may be a delay in responding. That way the customer knows that there might be a delay and also that the message isn't falling into a dead end. Not tough to do. If a quick response does happen then the situation is bettered because the customer already is expecting a delayed response.
This is not directed at Festool UK - but rather a suggestion for almost anyone who uses voice mail and email for business.
Peter
Now a suggestion for any customer service oriented professional. If you are away from your normal routine and let's say you are traveling or away - change your voice mail and set up an automatic reply for your email letting the customer know that there may be a delay in responding. That way the customer knows that there might be a delay and also that the message isn't falling into a dead end. Not tough to do. If a quick response does happen then the situation is bettered because the customer already is expecting a delayed response.
This is not directed at Festool UK - but rather a suggestion for almost anyone who uses voice mail and email for business.
Peter