- Joined
- Sep 10, 2014
- Messages
- 239
Hi Folks,
Recently we had a situation in which we took a phone order for about $4000 in Festool tools that turned out to be fraudulent. The woman who called had a number of Festool part numbers to purchase for a "construction team whose work truck had been burgled" allegedly. The man who picked up the tools seemed, upon further consideration, furtive and shifty. Here are some warning signs:
[list type=decimal]
[*]The caller ID was blocked.
[*]Upon inspection the address for the "business" was real but not a business after inspection on Google maps
[*]Trying to call the supplied phone number resulted in not in service message
[*]Sending a receipt to the requested email worked but the reply was from a different email address and name
[/list]
The same tactic was attempted again which is what raised the warning signs. This transaction occurred during our busiest time of the year so people working in retail sales are rushed and sometimes distracted. I hope this is an appropriate place to post this as I would hate for this type of fraud to effect the bottom line of Festool dealers.
Respectfully,
Joseph Crowe
Recently we had a situation in which we took a phone order for about $4000 in Festool tools that turned out to be fraudulent. The woman who called had a number of Festool part numbers to purchase for a "construction team whose work truck had been burgled" allegedly. The man who picked up the tools seemed, upon further consideration, furtive and shifty. Here are some warning signs:
[list type=decimal]
[*]The caller ID was blocked.
[*]Upon inspection the address for the "business" was real but not a business after inspection on Google maps
[*]Trying to call the supplied phone number resulted in not in service message
[*]Sending a receipt to the requested email worked but the reply was from a different email address and name
[/list]
The same tactic was attempted again which is what raised the warning signs. This transaction occurred during our busiest time of the year so people working in retail sales are rushed and sometimes distracted. I hope this is an appropriate place to post this as I would hate for this type of fraud to effect the bottom line of Festool dealers.
Respectfully,
Joseph Crowe
