Big thank you!

[DavidW]

I order a recon mini extractor thru Woodcraft of Downingtown, Pa., there was a mix up between the dealer and Festool. After a phone call to Woodcraft and a email to Shane, I received the extractor yesterday. I expected a well used and scuffed unit, but it looks like new.
I want to thank Shane and Brent at Festool; and at Downingtown Woodcraft both Tom (owner) and Steve at the sales counter
David Werkheiser

 

[Administrator_JSVN]

Glad to help out and glad you received your CT MINI, David. Enjoy.

 

[apwitt]

I too want to thank everyone at Festool!  I was fortunate enough to place an order for a CT Midi in the reconditioned sale early last week (thank you Burns Tools for getting the order placed).  I received a call on Monday of this week from Rachel in the customer service dept. at Festool saying they were out of the 584165 which I ordered (latest model) and that she could send me the older model if I desired as they had none of the new ones available.  Being a new woodworking hobbyist, I was in no hurry and decided to wait.  Rachel said it may be a couple of weeks before the new model was available.  No issues here.  Lo' and behold, when I return from lunch today I have two packages waiting for me in the office - the CT Midi which appears to be absolutely brand new and a cool Festool hat which I did not order and was not expecting.  This is my third Festool purchase through the reconditioned sale and I could not be happier!  Without the sale I never would have been a Festool junkie this quickly.  Now I just need to get the Midi home and hidden in the garage before the wife sees another blue and green tool in the arsenal!  [scared] [big grin] 

 

[LoftyGuy]

I order a recon mini extractor thru Woodcraft of Downingtown, Pa., there was a mix up between the dealer and Festool. After a phone call to Woodcraft and a email to Shane, I received the extractor yesterday. I expected a well used and scuffed unit, but it looks like new.
I want to thank Shane and Brent at Festool; and at Downingtown Woodcraft both Tom (owner) and Steve at the sales counter
David Werkheiser

So nice to hear some appreciation for good customer service, or something well done. Nice to see something positive towards those that have earned it. People/companies like this deserve to have their name promoted, and rewarded with more business as a result (and the same the other way of course). A heartening read.