Can you count on 30 day return from all dealers?

[contendernut]

Don't count on the 30 day trail from all dealers. I bought the domino, assortment and CT26 last week and couldn't justify the cost. I only cut one mortise with it and tried returning it today. They refused without even looking at it. This was the woodcraft in San Antonio

 

[peter halle]

All you need to do is get in contact with Shane at sho@festoolusa.com and I am sure that he will be able to offer or get assistance.

Just because you got bad info from a dealer's employee(s) does not make it so.

Peter

 

[Administrator_JSVN]

As Peter suggested, send me your name and phone number (sho@festoolusa.com) and I'll help get this resolved. The 30-day return policy should be honored by all Festool dealers in the US/Canada.

Edit - I've already been in touch with and gotten a response from our Director of Sales for that area and he will be in touch with you if I don't hear from you before then to help get this resolved. Also, I edited the thread title, which was misleading since you can count on all dealers providing Festool's 30-day money back guarantee.

Shane