Cheese
Member
harry_ said:
Now that’s severe...never seen that one in my life. I wonder how he even got the car to the garage. These brakes had to be howling for weeks. Some people...
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- Thread starter Drew Sanderson
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Now that’s severe...never seen that one in my life. I wonder how he even got the car to the garage. These brakes had to be howling for weeks. Some people...
DeformedTree
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- Joined
- May 19, 2018
- Messages
- 1,397
I say it's straightforward and makes sense. It's all about liability.
If you go ahead with a fix, they will make sure it's in proper working order before sending it back. How do you put something back into the same broken state it came in as? You can't you can either leave the tool in "service position", or fully fix it. If they try to put it back together they A) might not be able to, broken things are like that. B) might not get it back to the same state it was (runs differently than it did before. C) could be returning something in an un-safe state which then opens them up to all sorts of liability.
I don't see a big deal with this either. If the tool is broke and out of warranty, I'm not likely to send it in in the first place, I would try to repair it myself (heck even under warranty I would prefer self repair), but ignoring what I would do, it's out of warranty and you send it in. At this point the tool is all ready as a cross roads. If the quote for repair it too high, the tool has basically meet it's end right there. So the state it comes back in doesn't matter. The option beyond that is to either attempt self repair, or put it in the boneyard as a parts tool for other tools. Outside of that it's time to begin scrapping it. For me the process is to fully dismantle the item, put what can be recycled in recycling bin, now separated, keep parts that look like they could have future use, and then toss what can't be re-used/recycled.
Coming back like this just makes my disposal task easier. Taking apart tools/appliances/etc to dispose of them can be a pain, this just gets some steps done.
Far as comparison to cars. Mechanics don't tear into the car without confirmation you are going for it. Sure they can plug in scans, pop hood, take wheel off and minor things to check out. But they won't do real tear down work without confirmation of repair. Some random mechanic here or there might, but that's not how it works.
If you go ahead with a fix, they will make sure it's in proper working order before sending it back. How do you put something back into the same broken state it came in as? You can't you can either leave the tool in "service position", or fully fix it. If they try to put it back together they A) might not be able to, broken things are like that. B) might not get it back to the same state it was (runs differently than it did before. C) could be returning something in an un-safe state which then opens them up to all sorts of liability.
I don't see a big deal with this either. If the tool is broke and out of warranty, I'm not likely to send it in in the first place, I would try to repair it myself (heck even under warranty I would prefer self repair), but ignoring what I would do, it's out of warranty and you send it in. At this point the tool is all ready as a cross roads. If the quote for repair it too high, the tool has basically meet it's end right there. So the state it comes back in doesn't matter. The option beyond that is to either attempt self repair, or put it in the boneyard as a parts tool for other tools. Outside of that it's time to begin scrapping it. For me the process is to fully dismantle the item, put what can be recycled in recycling bin, now separated, keep parts that look like they could have future use, and then toss what can't be re-used/recycled.
Coming back like this just makes my disposal task easier. Taking apart tools/appliances/etc to dispose of them can be a pain, this just gets some steps done.
Far as comparison to cars. Mechanics don't tear into the car without confirmation you are going for it. Sure they can plug in scans, pop hood, take wheel off and minor things to check out. But they won't do real tear down work without confirmation of repair. Some random mechanic here or there might, but that's not how it works.
The moral of all this is that if something is out of warranty, and it is not working as well as it should be, or not as optimal as when it was new, don't send it in just for "inspection" or for an opinion. Be prepared to have whatever problem identified fixed.
Or, if you don't plan to go through a fix, believing that the repair cost could be high, don't send your tool in either. Just buy a replacement, same brand or a different one.
I have never had any experience with Festool's service department, but this thread is educational, allowing me one day to decide which path to take if a tool is not working properly: repair or buy a replacement.
Or, if you don't plan to go through a fix, believing that the repair cost could be high, don't send your tool in either. Just buy a replacement, same brand or a different one.
I have never had any experience with Festool's service department, but this thread is educational, allowing me one day to decide which path to take if a tool is not working properly: repair or buy a replacement.
tjbnwi
Member
- Joined
- May 12, 2008
- Messages
- 7,136
Cheese said:
When I taught at a community collage in the automotive field we had a car come in with a rattle compliant left front. A group of students assigned to the car removed the wheel, the worn pads had cut the rotor from the rotor hub, that was the rattle. How it did not blow the caliper piston out of the caliper I have no clue.
Any tools out of warranty I repair myself, call Festool USA, order the parts, make the repairs. Just replaced the swith and motor on one of my CXS's, changed the Plug It socket on the RO 125, new cord also. The CXS was purchased the first week they were released here, the RO 125, at least 15 years old.
Tom
Haven't read all the replies so somebody may have preempted me.
Festool did the guy a favor. Obviously they had to take it this far to find the problem. So the thing is in exactly the right condition to get started with the repair. All you need are the parts.
If you aren't going to fix it then maybe scavenge what you can and trash the rest. No harm no foul.
If it had been me I would have instructed Festool NOT to reassemble.
Festool did the guy a favor. Obviously they had to take it this far to find the problem. So the thing is in exactly the right condition to get started with the repair. All you need are the parts.
If you aren't going to fix it then maybe scavenge what you can and trash the rest. No harm no foul.
If it had been me I would have instructed Festool NOT to reassemble.
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