I have a Baratza Precsio, which is similar to the Virtuoso with a slightly fancier adjustment mechanism, it has worked well for me, and makes a nicely consistent grind. I grind for a French press each day, and most days also brew a small pot of either drip or expresso, so I get a lot of use of the grinder's adjustment range.
Baratza offers good product support on their website, including parts. They also sell refurbished grinders for a good price.
Baratza offers good product support on their website, including parts. They also sell refurbished grinders for a good price.