Comment on Festools & Improvements you may want to see for them.

Seems like problems with tools would be most effectively addressed on a case by case basis, not within one out of control blast posting, trying to cover every tool and every problem.  As people come in with specific problems others jump in and help take care of them, problem solved.  I personally don't see the value of this thread.  Who's going to wade through this "mess" to determine what possible problems they may run in to?   Companies have guarantees/warantees for a reason, as long as they continue to honor them, then where's the problem.  Manufacturing defects happen, they're a fact of life.  I'm sure Festool strives for zero defects and if they come up short every now and again, so be it.  They'll make it right.  
 
Leave the guy alone. He's not talking about your Mother. Festool has developed a line of really innovative tools. When they work well, there may be nothing to compare. They are expensive, very expensive. The company should be encouraged that we care enough to provide constructive criticism while still lauding the wonderful aspects of their products. This usefulness of this thread is getting watered down by all the extraneous blather, including this  paragraph.

I  purchased a Domino and have needed to use it nearly every day of the 30 + days I have owned it. Don't have the time to send it back or otherwise wait for a solution to my problem. When my project is done in two weeks I'll see what Festool can do for me. The 30 day take back warranty would have only been useful if the tool simply did not work. We are all engineer types by  nature and so we come up with work around to minor aggravations. I would prefer not to need to do work arounds with tools of this general quality and value. I have had ongoing problems with getting the Domino table parallel from the step side to the clamp side. It has taken me as much as ten minutes to adjust the height from one side to the other so that the slots are aligned properly to the surface of my wood pieces. I have resorted to using thin hard spacers positioned at each end of the table as I clamp and reclamp the lock until the alignment is good. Once the table is properly set I have been able to do extremely close tolerance work with excellent results. BUT, once set I don't change the height, which restricts my moving from one operation to another. This limits the usefulness of the tool.

I agree with others that it would be very useful to  be able to increase the slot size incrementally, like by a mm or 2. Not a complaint just an observation for future evolutions of this tool.

Manual, what manual? I agree that these are totally inadequate. Need this forum and others to get the gist of how some features can
be used.

I also own the TS55 - no complaints at all, great tool. The MIDI, works as advertised, only wish the hose could be smooth not segmented. It gets caught on the work, as you know, but I'm not ready to spend more on the boom. Soon will be purchasing one of the sanders. Researching what might suit my needs best.

OK 'nuff said.  Thanks for listening.

Sam

 
I am brand new to woodworking and Festool so I probably shouldn't be sticking my head into this hornets nest but I never was very bright :)

I find that the idea that "FOG is just a cheerleading forum for Festool" is totally inaccurate. I have spent countless hours researching the forum prior to tool purchases and have found a well rounded appraisal of these tools. For instance I found a genuine preference for the 6 inch ROS sanders and many people plain didn't like the 5 inch ROS sanders. I never did actually find the cheerleading section for the old angle unit. In my experience the good and the bad is embedded in many of these well written reviews if read with an open mind.

My only problem with a post like this is that it doesn't help me learn very much. Because when I get ready to buy say a domino, I will search for domino. I will look at posts that focus on that tools specifically rather than wade my way through a long general post like this.

Just my newbie thoughts. Back to the lurking...
 
Start this thread over and limit it to the topic. Dump all the PC observations and personal defense. Let it be a thread on the specific topic as to what quality control issues Festool needs to be aware of. Anyone about to purchase a tool should not be scared off by reading some of these posts but rather encouraged by the dynamic owner/user/company interaction.

Sam
 
I find that the idea that "FOG is just a cheerleading forum for Festool" is totally inaccurate. I have spent countless hours researching the forum prior to tool purchases and have found a well rounded appraisal of these tools. For instance I found a genuine preference for the 6 inch ROS sanders and many people plain didn't like the 5 inch ROS sanders. I never did actually find the cheerleading section for the old angle unit. In my experience the good and the bad is embedded in many of these well written reviews if read with an open mind.

Bluenose,
You echo my thoughts exactly.

Jim
 
nickao said:
I am looking to make a database for problems.

Example:

You buy a new Festool and something isn't right, you do not know if it is a failure of the tool or something you are doing....

Any mechanic has a list of issues they can check when a person brings in a car. Something like that. Yes all in on place  thats the point.

Bear in mind that Festool USA's FAQ database lists common problems - many of which have been raised in FOG. For example:

I just purchased a TS75. It makes an odd sound like a bad bearing at start up. Others have likened it to a saw running on low voltage struggling to get going. Research indicates that this is normal. But I am curious as to what exactly this noise is. Is it part of the soft start?

When I move my CT some dust comes out the inlet port, is there any way to stop this?

My dust extractor does not seem to have as much suction as it used to.

I recently purchased a Festool sander and it seems to experience fluctuations in power.

My orbital sander leaves swirl marks, is there something wrong?


Forrest
 
So far I have been quite lucky on my part, though Festool needs to rework the ergonomics on some tools.

The EHL65 Planer, for instance,  is a great planer but poor ergonomic design and most certainly will cause problems with your hand, more specifically the pinching muscles and lower arm muscles (brachioradialis for instance). It needs to be reworked: it has poor balance and the way you (have to) hold it is not easy on the grip. A static grip in the angle that the Planer is held quickly causes strain on the arm and hand. We are two, well actually three (!) carpenters that on the same jobsite were working with the EHL65 on a daily basis and we all developed the same problems which we could only narrow down to the planer - which saw a lot of use. I had to go to the chiropractors to sort my arm out - and I am a climber and fairly strong and flexible to boot. The older guy didn't do anything about it and he still suffers from it.  Grip and trigger needs a serious rework.

Also, the C12 drill/driver is a technical marvel and a very nice unit but again: ergonomics are rather poor on the C12 as compared to many many other brands out there. Grip and trigger needs to be reworked. For sure. I am amazed at how much easier the Makita driver I have is to operate in awkward positions. Festool should be leading in ergonomics, not stumbling behind. 

The other stuff I have I love. And I have almost as much stuff as Nickao. ;)
 
I bought one of Festool's jigsaws a few months back and ended up returning it.

The reason was that with the dust collector in place, I couldn't see the spot where the saw's blade contacted the
pencil line to cut. That's a necessity for me.
 
nickao said:
Steve re-read my post. It is a mess from people coming at me which I specifically asked not to happen. All I wanted was a list, now I have to defend my thinking like this and blow the thread.

The mess is what the posters made of it, it's not my mess.

Nickao

Nick - It should be apparent by now that you cannot control the content or direction of a thread, no matter what you request.  This is a forum, and people are free to express their perspectives and opinions.  Ranting about how badly you have been treated merely perpetuates the "mess".  At this point you have contributed almost 1/4 of the posts in this thread, many of which are adding to the mess.  With that I'll stop adding to the mess myself.
 
Michael Kellough said:
That is way way too far off! What did Festool say?

I've never been impressed with the support from Festool in the UK. They suggested that the rubber splinter strip may be in the wrong position in the rail and offered to replace it. I explained that if that was the case then surely the 90 degree cut would be off too "Oh you have a point there".

 
nickao said:
I love the tools when they are working and we all know about the great aspects, but Festool needs to hear about these problems and fix them, now. For the price this is not right.

Nickao
Nickao,

Out of the 10 complaints you listed I could only see 2 that could be classed as problems that need to be fixed: the Manual quality and the sensitivity of the CT33 auto-on feature. The rest of the complaints related to quality control issues or opinions on design.

Regarding quality control, if you've had any experience in designing and manufacturing products, you will know that it is not possible to be 100% perfect. Humans make mistakes so I think a reasonable expectation would be that Festool should be best in class. The difficulty users on a forum have is it's really not possible for us to know what the actual defect rate for Festool or any other manufacturer is. We can get some vague notion or idea by the number of independant complaints but unless you compare that with the number of users that haven't had any problems you can't reasonably say that Festool's quality control is poor or good. My impression based on the number of complaints on this forum or more objective woodworking forums is that Festool doesn't have a quality control problem.

Opinions on design are useful but again I'm not sure it's reasonable to expect Festool to change just because you are personally unhappy with a particular feature. Engineers that design products have to take into account many disparate requirements and the resulting design is often the best compromise they can come up with. The final design will never meet everyone's requirements 100%. You aren't happy that the hose crushes when you step on it. I don't step on mine or haven't stepped on it hard enough to cause a problem so I don't see that as an issue that needs to be fixed. Obviously others may have different opinions.

For whatever reason you seem to have experienced an unusually high number of quality control issues. Myself, I have a little over $2,000 invested in Festool but I have no complaints so far.

In summary, I don't see a problem with a database of known design issues but your initial post didn't seem to be starting in that direction.

Greg
 
Nickao, I have waded thru this who conversation.  My most lasting observation is not the content, but the anger you are showing in nearly every reply.  Perhaps if you would slow down on your 100 words per minute and stop to think about how you are saying it, you might come across as a tad less agressive.  Forget about what you expect for replies, as nobody likes a control freak.  We all run into problems with new tools now and then, altho i have been very fortunate with my Festool purchases.  I have been buying machinery of much larger sorts for my daytime biz and there has been darned few that i have not taken to my local fabricator to redesign for my own purposes. 

You feel this forum is just a cheerleader for Festool.  Have you ever looked thru tool "tests" at other magazines?  How many times do you see Festool as part of the comparison?  Damned seldom.  I have reead thru many discussions here on the FOG about certain Festools and many of them revert to discussions about other makes of tools that others feel are quite superior.  the discussions go on thru a reasonable developement without all sorts of personal attacks on those who do not give the answer looked for.

Loosen up a ittle.  this is a fun place to visit.
Tinker
 
Henrik

And I thought it was just me!  I am a big guy...with big hands...I bought the C12 and do like a lot about it...but as I picked it up in the store...the first thing that went through my mind was...this just feels funny...and then I noticed I had to pull the trigger with my middle finger to operate.  I too have a Makita impact driver that is absolutely comfortable in my hands and light.  I think some work is in order on the ergonomics side for the C12...and as stated...I bought it anyway...hooked I tell ya!

Nick

How do I start here....  I really enjoy this forum and all the personalities here.  I know you do too or you wouldn't spend so much of your time here.  I am a fairly new woodworker and value all the information available.  For fear of being viewed as a "whiner" (More of a beer drinker actually....HARP is the only way to this Irishman's heart) I am reluctant to state my opinion especially since I do not have my feet anywhere in the woodworking world yet and certainly not here on your all's wonderful forum....  ....  ..

I do not think you had intentions of taking the post in the direction it went (I think it can be steared back on course :)  You stated so in your 1st post....but that was like telling the children not to touch the wet paint I think...

I think I get your intention...and I for one, with all that Festool offers out there...would like to know about inherent issues with tools, accessories and how they might limit me...handcuff me cause me rework and time.  Honestly...if it were as simple as just buying Festool no questions asked I would do it...I love them...but,,,being so expensive, I have to pick and choose.  If I think that a PC trim router will do what a 510.00 router will do...AND give me some better visibility...I might go for the PC...or even the Bosch...SO I can save a little money to buy that 800.00 router which has me doing it in my pants.  That is why I think your thread is a decent idea.  Someone mentioned they sleep with their OF1400 under their pillow...I thought I was weird for doing that??

"I have no interest in ganging up on you"  .....you did in the very next sentence.

"Are there some things that Festool can do better?  Of course.  But I'd call those ideas enhancements, not complaints".....If that 800.00 router comes with one hair out of place...you are going to hear me complaining from way over here!

There are several things I have read here that I find a little biased to this tool brand and veering off objective and I will respond to the last which I too feel  some conviction about...and AGAIN...for fear of being ostracized....

To all the guys that have provided outstanding reviews...manuals etc.  I am awed by your woodworking experience and talent...you are my heros and what I aspire to be as  a woodworker.  Even though I feel from reading many of your alls posts, that you are all extremely objective and have nothing but the best intentions to educate and help out, I have to agree with Nick that if there is ANY compensation  for the work provided, that puts you in a different lite in my opinion.  No need to go into details here...

My shortl list of complaints observations:

As mentioned, I do not think the grip on the C12 is for big hands

I agree about the outrigger piece on the OF1400...that thing is whimpy (and yes I have read DaveW fix..thank you)

I don't like the under table holddown clamps for the MFT...it could be that I am not used to operating them yet but I have noticed that they are very hard to "hook" under the table unless the wooden threaded handle is completely unscrewed?  opened? (I hope that makes sense)

The manuals are junk...someone mentioned that coming here and other forums is needed to know the finer details of all the tools which I totally agree with.  But hey....the catalog advertising the tools is awesome!  Make the manuals like that??

They make too many cool tools...I can't afford them all!

Barry
 
  OK, Nick, what is your database going to do, or more importantly how will it help anyone? These are genuine questions. What are the parameters of the data being collected, are we talking about quality control issues, shipping damage, design elements, customer service issues or all of these things? Once you have a database of Festool problems now what? Is this to let Festool know that some of the customers have had problems with some of their products, guess what, they already know. They are working to solve some of these issues with the FAQ section on their site, they have a customer service number and they have a contact Festool section on this site. Plus, Festool is continuously working to improve their products, we even have the wish list section here to give the Festool designers our ideas. Is it to shed light on these problems, well, none of them are new to us, we have already talked about these problems. And the members here have found good solutions to some of these problems or have directed the person with the problem to where they can get the help they need (Festool's service dept.).

Your answer to these questions is no, you want "outsiders" looking in to see a Festool "shit list", a list of problems, dislikes and mistakes. And on this list you don't want any of the issues to be addressed or existing solutions discussed. With your database in place the "outsiders" can see that Festool does have issues just like every other tool company, or the important thing to you is that they see the member here acknowledge that. Again, how is that going to help??

If you or anyone one else wants to start a database of Festool related problems with solutions, I will be happy to offer my opinions from daily professional use of these tools.
 
Why all the attacks???

I seen this post last night. I didn't think I wanted to contribute even though I have a few complaints myself. I figured I would watch and see where the post led to. I certainly didn't think this group of friendly people would get so vicious.

We can all think of few things we would like to see improved. Yes, there are even some flaws in our beloved Festool inventory.

Personally, I don't think shipping issues totally qualify. I received my first guide rail in a cardboard box that was bent into a U shape. Surprisingly, the rail was only bent to about 30 degrees and I was able to straighten it out by hand. Bob Marino offered to replace it, sight unseen. It made me glad to see Festool cared enough (and trusted my word) to make the offer but there was no for a replacement, so I have still have that rail. My main concern was that Festool was aware that some shipping companies have no respect for their packages.

Could this post help Festool or new users? Probably not. But is that any reason to attack the OP? No, just ignore the post and let it die a natural death.

Seeing this post and these attacks makes me wonder about this group and what they have to hide. I would hate to think what some of our guests think right now.
 
Whining is rarely useful.

I do think a list (rather then a long winded thread) would be useful. Though issues with shipping are IMHO irrelevant. Design issues sure, actual problems sure. The difficulty is one persons problem, is not so for another. The types of things that Festool can correct via a phone call really shouldn't be a part of this database...

Good example's:

The Trion jigsaw. Had these forums existed back when I purchased many of my Festool's I would (after reading about it) have passed on ordering that one. It is just not any better (and in some cases poorer) then the Makita and Bosch's available and so not worth the premium price tag.

The bloody splinter guards!!!

TS saws have much greater run-out then the ATF saws. I get much better cut quality with the ATF saw we use. Besides edge finish this is particularly important to me because the splinter guard lasts much longer with the ATF saw.

Festools appeared to have changed the adhesive of the splinter guard such that they are much easier to remove (when warmed) then previous units. This is better but honestly build a kitchen or two (in PB core Melamine) with Festool and the rails and you'll be cursing the process of dealing with the splinter guards both the strip and the green right side unit. As they only seem to last around 3 or 4 good quality rips on 8ft sheet stock with the TS saw. The ATF saw will last about 3 times as long but there are lots of cuts in a kitchen. A full jobs worth of cuts per splinter guard would be much more acceptable.

I also find the bevel cuts do not line up with the 90 degree cut. I'm still pretty irked by the fact that this is still advertised. The /2 rails worked with the original ATF65 better with the glide strips removed but were still not perfect. This is a problem because after making a bevel cut, you'll need to replace or move the splinter guard over in order for it to be effective again. I no longer use the Festool saws for bevel cuts and frankly it should not be advertised as such.

We all know the angle unit (though that appears to have a viable fix.)

Another thread on dealing with splinter guards may be in order. This is the single biggest productivity issue I have with Festools...
 
Michael Kellough said:
festoolfan1000 said:
Whining is rarely useful.

Another thread on dealing with splinter guards may be in order. This is the single biggest productivity issue I have with Festools...

Good idea.

As I mentioned before, if members want to create a set of discussions on specific issues, that's a good idea.  That might be easier for a lot of people to use.

In the meantime, ease up on each other here.  Looking over this discussion, it seems that there are some good points raised at various times.  Let's do what we do best in the FOG: find the good information and build on that.

Matthew
 
i don't understand why some of you are so defensive about what nickao posted.he has the right to say what he feels about festool (good or bad).
if you read the title,it says: "complaints"or"problems"!    so he's got a few issues,so what?
i have a few complaints(or should i say "improvement") about the tools,but after reading this post,forget it,i'm not putting myself in a position like nickao.
 
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