Hopefully, we’ll see when the parts get here.
[member=10147]jobsworth[/member] not all “the old timers have left the site”.
Another myth is that Festool doesn’t monitor the site.
Just got a phone call from the Robert, the director of customer relations at Festool USA.
Christian O. (needs no introduction for old timers) was checking the site and found out about this old timer’s problem and contacted Robert.
Turns out, like Alex said, the brushes are still available and Festool will send a pair.
Robert said that when I called Festool to order brushes I didn’t receive all the information I should have.
The brushes aren’t readily offered because when the brushes run all the way down (typically at about 800 hours use) the motor bearings are failing or likely will soon and for the sake of productivity the motor should be replaced.
The customer is supposed to be informed and then offered the choice of buying new brushes or a complete new motor.
I don’t depend on this tool to make a living so I’ll take a chance on just replacing the brushes.
Also, they’re sending replacement bags. [thumbs up]
Glad to get the parts, and to know I haven’t yet exceeded my gripe allotment.