CT22E Won't Power Up (Really!)

[ORGramps]

I'm a newbee hobbyist to Festool but have quickly become a four systainer customer including the Domino, ETS 150/3, and a CT22E.  Everything was working great (four bookcases and sanding of a ship-lapped knotty pine wall in the garage) until yesterday with still only my first bag of dust half-filled. The dust extractor stopped running!  It will not run on auto or manual.  The sander works fine when plugged into the the CT22, so I know there is power through the system.  Although I didn't think the system had overheated, I waited some time and tried to start the extractor again.  It still will not power up.  I'm concluding that I have a rare motor (or switch) failure.  It's the weekend now and so I must wait until Monday for some help from my supplier, but thought I'd put up my first note on this message board and see if perhaps there is a magic circuit breaker or other miracle available.

ORGramps

 

[Eli]

Not that I know of. The high water contacts inside maybe, but you weren't sucking wet were you? Checked the filters, wiggled cords and switches of course. Sounds like Stand By............................................................................Contact Festool.............................................

 

[ORGramps]

Eli,

Thanks for the prompt reply.  The extractor has only been used for the dry stuff.  No reactions from wiggling the cord/switches.

Merry Christmas!

 

[Eli]

Make sure you let us know what the resolution is (no, not New Year's resolutions)

 

[ORGramps]

Looks like I will have to wait until Wednesday as the service dept. at my supplier (McFeely's) is not open until then.  They need a holiday too!

Merry Christmas!

 

[Brice Burrell]

Looks like I will have to wait until Wednesday as the service dept. at my supplier (McFeely's) is not open until then.  They need a holiday too!

Merry Christmas!

See if Festool's service center is working today, I'd call them.

 

[jonny round boy]

See if Festool's service center is working today, I'd call them.

Any self-respecting person stuck in an office being forced to work on Christmas Eve will be half-cut by now. Or is that just us Brits*? ;D :-\

Edit: *And the Aussies, too!

 

[ORGramps]

Hey, you guys are right on!  It was the right thing to do to call Festool service.  They have a record of my extractor.  The fellow I spoke with was willing to stay on the line and walk me through analyzing the unit.  He suspects a switch or the motor itself.  Unfortunately my wrench set is still in the dark ages-no Torx set, so we are going to ship the CT's lid (which includes the component that failed) down for service (all at Festool expense).  UPS will show up Wednesday.  Now I just have to find a suitable cardboard box and some packing material.

I'll report when the unit is received back here.

Again, Merry Christmas

 

[ORGramps]

OK, the packaged repaired lid (motor etc.) arrived yesterday  (Jan  8), 13 days after it was sent.  That's darn good turnaround assuming five day UPS each way.

I reinstalled the filters and put the lid back in the frame, plugged in and away she went!  Everything works as good as new.

The only negative and it's a nit, is there was no documentation provided to show what was done to the unit.

All was done at no cost although I did pay $10.50 to get it safely packed (we just don't keep that size box and bubble wrap around the house anymore).  Thanks Festool for the quick and appropriate service!

 

[dmccrory]

Just bought a new CT22E today and the exact same thing is happening to me.  It won't run on auto or manual, but tools plugged into the vac run fine. 

Luckily, I bought it locally and will exchange it at the store tomorrow.

 

[ORGramps]

DM,

Right decision!  I'm sure they will take care of the problem.  I received a letter a couple days ago with the invoice showing what they did- replace the electronic module and cleaned.

 

[Brice Burrell]

DM,

Right decision!  I'm sure they will take care of the problem.  I received a letter a couple days ago with the invoice showing what they did- replace the electronic module and cleaned.

Gramps, I assume Festool did not charge you for the repair, correct assumption?

 

[ORGramps]

Brice,

Correct.  I understand that we (in the US at least) have a two year warranty.  My machine is just over a year old.

 

[EJC]

My CT22 just started doing the same thing. Normally wiggling the power switch would get it to work. I'll have to call tomorrow...

Now I have to carry the CT26 into the basement.

 

[ORGramps]

Calling Festool clearly worked for me.  My machine is still running great. 

If your machine is under warranty you should be ok.  Keep us informed.

Happy New Year [smile]

 

[EJC]

Calling Festool clearly worked for me.  My machine is still running great. 

If your machine is under warranty you should be ok.  Keep us informed.

Happy New Year [smile]

My 22 required a new motor.