CT36 order from recon site lost by UPS

[USAF Flyboy]

I ordered one of the CT36 units off the recon site last week.  It was scheduled to be delivered at the beginning of this week.  I just received this notice from UPS:

"I regret to inform you that, there has been no movement of the package from 05/21/24. For any package that has no updates for more than 24 hours and already passed the scheduled delivery date, it is considered as lost or missing and further research is needed so that our team scouts help us locate it. I would suggest you contact the shipper so that he can start an investigation as to why the package has not been received by you."

Such a bummer.  I used the message form on the recon site to ask what the next steps are and if they could ship me out another.  If they don't have any more CT36, I would happily take a MIDI.

Does anyone have any experience with customer service from the recon site?

 

[Cheese]

Does anyone have any experience with customer service from the recon site?

Ya, the Recon customer service is great...I had 2 different vacs arrive at 2 different times with shipping damage to each vac. Festool Recon emailed me a pre-paid return authorization and I received 2 new vacs. Contact Festool sooner than later.  [smile]

 

[jonnyrocket]

[member=81852]USAF Flyboy[/member]
I think what Cheese is saying, is CALL Festool asap. Don’t rely on the web forms. The phone is how to get stuff done with festool USA service.

 

[USAF Flyboy]

Thanks guys.  UPS called me today to say they found my box and delivered it a few hours later.  I scored with the recon site as the CT36 was new in an unopened box.  Not sure how this one ended up shipping as a reconditioned unit as even the box was perfect.  Unboxed it, put the filter in and away I went.  Love this thing!!

[attachimg=1]
[attachimg=2]
[attachimg=3]

 

[sancho57]

I live in Surprise Az.  Funny how you said UPS lost your pkg. When I ordered a Conturo from Anderson ply, the tracking showed it made all the way to the UPS distribution center in Glendale. Then I never recieved it . So I called UPS they said it was lost and i had to put in a claim which would take quite a bit of time to complete.

So I got a little pissed and drove to the UPS distribution center and went to their service desk and axed them what the hell was going on. Turned out they said it was undelieverable and was sitting on a trailer waiting to be shipped back to Anderson.

I live in the country in Maricopa County down some dirt road. I see UPS truacks delievering stuff here all the time to my neighbors and to myself. Along with FED X and Amazon etc.

Only thing i could think of is the driver was late, couldnt make the deliver on time and claimed it was undeliverable.

Anyway I did get it and really like.

But ya cant trust UPS.

Always gotta keep a eye on them