Festool Recon Kapex purchase

[glass1]

If I bought a reconditioned tool from the manufacturer that was 7 years old I would expect there to be a new motor in it, especially a tool like a vacuum.

 

[semenza]

Not so sure that just because a tool is however many years old that it has actually been in use for that time period. Maybe just been sitting in the warehouse after a return. Maybe , maybe not.

I don't know really but it's a possibility.

Seth

 

[Jaybolishes]

Johnhend, before the newest recon tool sale format, there was a list of the tools offered and next to each tool was the  discount percentage offered between 10%-35%.  The tools marked down 35% had visible signs of use. The tools at 10% discount had practically no signs of use. I bought 5 tools from the old format and I can guarantee that the tools with higher mark down looked used with minor scratches and the 10% marked tools looked unused. I do not think festool would have changed this methodology.  So these tools are not all  apples to apples in any way. Clearly your tool must have been in better shape than the one you are griping about. 

 

[ChuckM]

I said earlier in the thread that I wouldn't buy any non-new tools without seeing a picture...with one exception: unless they come from Lee Valley. To prove my point, here are two images showing the manufacture second (a small bevel-up smooth plane from the Cyber Monday sale) that I picked up yesterday from the store.

The effective discount was slightly more than 25% ($268 vs $199.50 all Cdn).

The only blemish on the plane is seen on the edge of the wing. Everything else is new including the PM-V11 blade, box, etc.

Even though it was a sale event, they set the standards high (without promising anything in public) and over delivered it. Their brand (Veritas) and reputation (Lee Valley) are carefully developed, expanded and protected.

Festool should learn from this recon sale and evaluate what went wrong and rethink if it is worth dumping the excess stock in a manner that hurts its core brand reputation. I, for one, won't participate in any recon sale without the benefit of pictures even if it is available to Canadians. I hate hit or miss in my woodwork, or in my acquisitions.

 

[Cheese]

Not so sure that just because a tool is however many years old that it has actually been in use for that time period. Maybe just been sitting in the warehouse after a return. Maybe , maybe not.

I don't know really but it's a possibility.

Seth

I'm with Seth on this one...my recon MFK, even though 9 years old, has certainly not been in use for the last 9 years. It arrived spotless except for a little sawdust in the collet area, meaning just specks of sawdust. And even though it was in an old style Systainer, the Systainer itself was absolutely mint with no marks/scratches on the inside or outside.

I just think the MFK was returned, checked out by the Service Tech's, put on a shelf and forgotten. I know that sounds strange and maybe it speaks volumes on Festool's command over inventory control  [eek], but I don't have a better explanation that makes more sense.  [big grin]

 

[glass1]

That’s some good Kool  aid. Come on a 7 year old vacuum for virtually full price. I recently bought a ct33 from my local dealer. It sat unused it the store. Paid $150.

 

[ChuckM]

I wouldn't buy a 3 or 7 or 9 year old UNUSED car, TV, computer, phone, etc for 25% off current new price ever (let alone a USED one).

Agreed. Best Buy, Staples, etc. regularly discount NEW items/stock at more than 25%, and often I am still not tempted, because I know on sale events, they offer even deeper discounts.

 

[Brice Burrell]

I just think the MFK was returned, checked out by the Service Tech's, put on a shelf and forgotten. I know that sounds strange and maybe it speaks volumes on Festool's command over inventory control  [eek], but I don't have a better explanation that makes more sense.  [big grin]

Its also possible that it was stock that a retail sold back to Festool when they stopped selling the line.

 

[Cheese]

Its also possible that it was stock that a retail sold back to Festool when they stopped selling the line.

Good point Brice...never thought of that.  [tongue]

 

[glass1]

Or maybe the motor is replaced. Just think of all those out of warranty Festools returned to be repaired but that cost more to repair than to buy new. Bingo

 

[semenza]

Yes, there are quite a few possibilities other than the tool having been in actual use for the number of years. 

Seth

 

[kevinculle]

OTOH if Festool offers a tool as a recon and someone pays the asking price then that's what it's worth...to them anyway.

 

[mikeomalley]

Kevin, Totally agree!

Sent from my iPhone using Tapatalk Pro

 

[ChuckM]

OTOH if Festool offers a tool as a recon and someone pays the asking price then that's what it's worth...to them anyway.

Only partially true, because at least one post here is about a recon dust extractor that the buyer does not feel meeting his expectation.

 

[AlexThePalex]

OTOH if Festool offers a tool as a recon and someone pays the asking price then that's what it's worth...to them anyway.

I'd say that's true with normal sales where you know you can expect a new tool.

The recon sales are an exception because you can not be entirely sure of the condition of the tool you get, it is bit of a gamble. And when taking part in this gamble, a buyer relies on the word and reputation of a company like Festool that it will be worth it. Turns out that isn't always the case.

 

[promark747]

Well, after reading this post regarding Recon FT, I am kinda getting nervous as I am expecting my CT36 vacuum.....  I sure hope it to be in better condition then what the picture showed I paid $567+tax.  Thank you for the blue box screenshot that was posted, I do not see this either on my Mac or IPad.  Will get you feedback on my opening the box.

Just got my CT36. Good to report that it came complete and relatively “clean” however a little quality control, even on reconditioned tools wouldn’t hurt the brand of high end tools.  Found some dust all over but for the price I am not worried and used the vacuum to clean the vacuum ironically. The date of manufacturing is stated as 05/14

Is that how it was shipped?  (No packing material?)  If so, it's a miracle it got there unscathed.

 

[peter halle]

The training centers are also moving their old tools out and new tools in.  Who knows, maybe the same thing is happening with Sales Managers.  You might be getting a Sedge used and approved tool and don't know it.  Perhaps an autograph would raise the price?  [big grin]

Peter

 

[ChuckM]

You might be getting a Sedge used and approved tool and don't know it.  Perhaps an autograph would raise the price?  [big grin]

Peter

Such items, if any, should be identified and tagged as such and auctioned off, may I suggest, instead of being in the mix of recon sale, which is usually of no collectable value.  [big grin] [big grin] [big grin]

 

[antss]

Only partially true, because at least one post here is about a recon dust extractor that the buyer does not feel meeting his expectation.

I don't think buyers remorse is going to garner much sympathy. 

 

[ChuckM]

Only partially true, because at least one post here is about a recon dust extractor that the buyer does not feel meeting his expectation.

I don't think buyers remorse is going to garner much sympathy.

I disagree that the dust extractor example is a case of buyer's remorse.

If I know what I am buying including its condition and regret over the purchase, then it is buyer's remorse. But if I agreed to pay $xxx for something from a reputable vendor and received something different from my reasonable expectations, then the asking price I paid would not be what it's worth.