Customer ID number

[Rob-GB]

... Should I be worried?

It depends.

I'm going to be rather blasphemous here, by stating that the 3 year warranty is a rather moot point, unless you're a professional ( or a VERY heavy hobbyist user ) .
In my experience, problems tend to show up in the first couple of months of using a powertool, or not at all during the warranty period.
Mind you: daily usage is a different story, for in heavy use it IS possible to wear out some parts that are meant to last the lifetime of the tool.
Tools used to do solid surface, plaster and the likes being likely candidates.
Other than that: hardly ever happens. Mind you: I'm talking about professional quality tool brands, ( like Festool, Hilti, Flex, Leica, etc. ).

Still: You should recieve the warranty coverage you're entitled to. Ask your dealer - he'll know.

Regards,

Job

One of the factors that directed my decision to buy Festool was that while working for a Schreinerei in Germany all tools were provided to use, the hand power tools were either Festool or Fein and the handtools were in systainers. ( I got some comments when I used my own tools, both hand and Elu power tools in the workshop because I was more comfortable in using them [blink])
The fact that these companies do not make an inferior range in an alternate color and that the boss I worked for would only provide tools that would last, be efficient and earn him money made a lasting impression on me. ( He would go ballistic if all cuts on a panel saw were not done and it had to be started up again to do them, that being said, he had just installed a saw that we had to input the width required the thickness and if required the scoring blade depth of cut angle etc and it would set fences and blades to suit automatically [cool])

So I would not expect a Festool to wear out within the warrantee period during everyday use, nor for some time after that, however, it is a comfort to know that if for some reason, human error or material defect, it did in this period. develop a fault the company will resolve it. I have faith that Festool will stand by their product and be fair: after all it is just so easy to get a bad name in business, while a good name can take years of hard work and effort.
Rob.

 

[image132]

This is just another reason why I hate this country. It seems as though it is robbing me of another little thing that I should be entitled to. Don't get me wrong I have almost no doubt that the tool will last but nothing is perfect and eventually you will buy a Festool that won't last the 3 years.

Now because of this whole Rotex nonsense I have lost faith in Festool and their service so this is worrying me. I don't want to change dealers because my dad has been buying from this guy for years and because of that he gives us something like a 8% discount on anything we buy from him.

To be fair though there might be a reasonable explanation as to why I don't recieve my warranty extension card. I need to not make an irrational desicion until I have spoken to my dealer. Sadly I can only go on Wed. We will see I guess.

 

[peter halle]

Chris,

Why don't you make a list of your tools, their model numbers, and their serial numbers, and include it in an email to Festool South Africa asking if these tools were registered by your dealer for you in order to get the extended warranty.  Explain that you haven't received a warranty confirmation card on any of these purchases and would like to make sure that you are eligible.

If you are skeptical of sending an email, if your computer has a fax card in it, here is the contact information for Festool South Africa:

[attachthumb=#]

 

[justinmcf]

peter has given you great advice chris.
i suggest you do exactly what he has recommended.

if i had the problems you are having. i would follow peters advice.
theres not much else to add.

justin.