Domino XL minified

[serge0n]

Fortunately there was some positive development with this purchase at last! I called my friend late last night and he told me that after he started working with his bank on this, Amazon rep reached out to him and offered a gift card for this purchase. Apparently there was some miscommunication between Amazon and my friend, they actually wanted to make this right from the start, but advised him to contact the vendor just in case. So my friend thought he was told to deal with the seller and not with Amazon itself. I'm really glad they finally came through and got my friend his money back.

[member=10147]jobsworth[/member], thank you for sharing your experience, and for your advice, I appreciate it. And I generally agree with you.
However, we don't know if it was the small business that screwed up this order or Amazon. It was shipped from an Amazon warehouse. It's entirely possible the tool was stolen at the warehouse and the seller had no control or knowledge of it. But you are right that they still should work with the customer and once the customer is satisfied, figure out what happened with Amazon and maybe get reimbursed by Amazon for this.

[member=3592]mwolczko[/member], great story, thank you! I always wondered how mail order mishaps were handled back in the day when it was hard to present proof that an item was delivered or not. Glad your CC company handled it.

 

[RKA]

Congrats, that's great news!  So a new domino will be in the trunk of your car by this weekend?  [tongue]

 

[Michael Kellough]

Fortunately there was some positive development with this purchase at last! I called my friend late last night and he told me that after he started working with his bank on this, Amazon rep reached out to him and offered a gift card for this purchase. Apparently there was some miscommunication between Amazon and my friend, they actually wanted to make this right from the start, but advised him to contact the vendor just in case. So my friend thought he was told to deal with the seller and not with Amazon itself. I'm really glad they finally came through and got my friend his money back.

[member=10147]jobsworth[/member], thank you for sharing your experience, and for your advice, I appreciate it. And I generally agree with you.
However, we don't know if it was the small business that screwed up this order or Amazon. It was shipped from an Amazon warehouse. It's entirely possible the tool was stolen at the warehouse and the seller had no control or knowledge of it. But you are right that they still should work with the customer and once the customer is satisfied, figure out what happened with Amazon and maybe get reimbursed by Amazon for this.

[member=3592]mwolczko[/member], great story, thank you! I always wondered how mail order mishaps were handled back in the day when it was hard to present proof that an item was delivered or not. Glad your CC company handled it.

That’s a frightening unknown. Venders need to use tamper proof seals on packages?

 

[serge0n]

Congrats, that's great news!  So a new domino will be in the trunk of your car by this weekend?  [tongue]

Thank you, Raj!  [big grin]
Actually, since now it doesn't have to be a mystery tool and I get to pick (hopefully!), I'll ask for a Planex. I planned to do some first floor and basement renovations next year and it involves a lot of drywall. Which I hate to sand. I have a cheap drywall sander, but dust collection is crappy. I was sold on Planex when one of my friends stopped by my house after sanding an entire room using it while wearing a black polo shirt. He didn't have a speck of dust on him.

 

[serge0n]

That’s a frightening unknown. Venders need to use tamper proof seals on packages?

That is actually a great idea. If I was selling tools for $1500 a pop, I'd definitely use tamper proof seals!

 

[Mike Goetzke]

That’s a frightening unknown. Venders need to use tamper proof seals on packages?

That is actually a great idea. If I was selling tools for $1500 a pop, I'd definitely use tamper proof seals!

Maybe they should just ship Festool items in Ryobi labeled boxes.  [big grin] (I have heard they do this sometimes to camouflage high ticket items.)

 

[sancho57]

[member=50918]serge0n[/member]

I talked to a very well known ( but whose name I will not mention) Festool Rep yesterday. I told him about your issue. He said you should contact Festool and let them know. If anything they will get on Amazon’s and that vendors case for this happening . What I’m hoping it they might make it right.

They don’t want their vendors not taking care of their customers. They definately do frown upon this sort of thing happening

 

[dlu]

[member=50918]serge0n[/member]

A small business could make it right. If they were customer focused. If they arent at least willing to work with you and your friend, bend a little, maybe they shouldnt be in business.

I would think that a legitimate business would have insurance that would cover cases like this - although I have no idea what the deductible would be. I worked for a while in an small diesel engine shop and we carried insurance against warranty claims.

Further if the credit card company decides to side with the customer then the vendor looses and without the positive reviews that would come from doing the right thing.

Frankly I would think that both Amazon and the vendor would want to get to the bottom of this. This isn't a case of a customer failing to notice a damaged or defective item within the return window - this is a case of out and out fraud and they are saying "oh well, so sorry for you." You would think that they would want to know where it happened.