ds 400 es sander, head spins

[gleno]

ds 400 eq sander
head spins around on sanding pad, it wont lock.
50 hours use on this tool.

 

[Brice Burrell]

Call Festool's service number, it's right on the tool. They'll take care of you.

 

[AlexThePalex]

ds 400 eq sander
head spins around on sanding pad, it wont lock.
50 hours use on this tool.

I have this sander, took two of them apart and refurbished them, so I might be able to help with your problem, but you have to be more clear with your description because I haven't got a clue what your problem is exactly. Or else do what Brice said and let Festool sort it out for a fee.

 

[Administrator_JSVN]

Or else do what Brice said and let Festool sort it out for a fee.

Presumably, with only 50 hours of use, the tool is still under warranty. There is no fee. 

Glen, I have made our service department aware of your problem this morning shortly after you posted it.  I also attempted to locate you in our customer database so that they could call you without any luck.  Please give us a call, the number for service is below in my signature.  We'll be happy to troubleshoot the problem and get it resolved to your satisfaction.

Thanks,
Shane Holland
Festool USA

 

[Administrator_JSVN]

Just a quick follow up since I happened to bumped into our Service Dept. Manager in the hallway just now.  I asked if he had heard from Glen since I had forwarded over information about this problem being reported as a heads up.  He said that the customer called in about 15 minutes later and he was able to identify and resolve the issue.

I would highly recommend that customers experiencing issues with their tools call us as a first course of action.