Brad Evans said:>>> Perhaps Festool should include a bright-colored card in the Systainer: "You have a 30-day return period. Operate this tool at least 10 hours before deciding."
Or even better yet, engineer and design the tool so that's not required.
I'm thinking that the break-in is a symptom of a tool built to last a very long time. The customer's effort breaking in a tight mechanism is doing the final fitting, something that would be uneconomical for the factory to do (or the customer to pay for).
Ned