Festool Customer Service, A++++++

[festoolman]

Last weekend I had an issue with one of my Festool products (Due to Operator, not the tool).  I emailed Festool through its US website on Sunday afternoon.  To my amazement, I received a call 1st thing Monday morning.  Spoke with a repair tech (real one, not automated one), stated he would ship out what I needed Monday afternoon and I would have it by the weekend.  Sure enough, there it was on my doorstep Friday afternoon.  Prompt response, Delivered on commitment, what else could you ask for.  This type of service is scarse today.  Thank you Festool.

 

[Neill]

One of the nice feelings you get after talking to a Festool Tech is that if it is important to you, it is important to them.

Neill

 

[waho6o9]

Festool Rocks  [big grin]

 

[Texastutt]

Ditto, my Kapex saw guard would not return, sent the saw off... they replaced the part that broke which holds the rubber hood on and cleaned the tool so it looks new again, turn around 4 days... packing the beast was a PITA

 

[RonMiller]

Same great service experience for me too. Had a plug on the 33 going back, they properly diagnosed it, sent out a new one free, and now it works like a charm. Thanks guys!