My friend, a retired nuclear sub skipper, built a world class kennel for his wife's dog. Heated floors for winter and air conditioning for summer. Guess how many nights the dog spent in the Kennel. Zippo!
My friend, a retired nuclear sub skipper, built a world class kennel for his wife's dog. Heated floors for winter and air conditioning for summer. Guess how many nights the dog spent in the Kennel. Zippo!
When I worked for a Ford dealer we had a customer who bought a couple vehicles from us. First one was a Ford F-150, nice truck but nothing special. He came in with 3-day stubble, flannel shirt, dirty jeans, unkempt hair.
I knew who he was, though. A veteran MLB pitcher. But if you weren't a baseball fan you'd never know he could afford anything like that.
To the OP, Festool certainly has their faults but in my experience customer service isn't one of them.