FestoolRecon.com coming VERY soon (US)

[TylerC]

[member=3192]rvieceli[/member] - Great minds think alike. I was sending [member=62601]Deane62[/member] a message a few minutes ago.

 

[harry_]

[member=44099]Cheese[/member] ,

That could have easily been me. However like [member=53905]Gregor[/member], I randomly checked my phone and there it was. Thought about it for a minute. Then pulled the trigger.

Lucky me  [thumbs up]

 

[southrider]

Tyler - for the first 2 days I got 2 emails per day. For the last 2 days I only got one email.

Today I was at the computer all day - eagerly refreshing my email, and the only notice I got was about the Vecturo.

I really wanted a 700 too...

Can you please check my account and see if there is anything hinky with my email?

Thanx,

Clark

 

[Rollin22Petes]

Same here got an email about Vecturo but nothing on the df700. I'm not even going worry about it anymore it's just a waste of my time.

 

[Cheese]

Wow...seems like there’s a whole lotta love for the DF 700. How about re-running the DF 700 auction and I’ll tell mom to cool her jets...just saying...

 

[TylerC]

[member=42863]SouthRider[/member] [member=41893]Rollin22Petes[/member] - You're both on the list, and our system says that it sent both emails each day. Have you checked your spam filters? What email service (Gmail, Outlook, Hotmail, etc.) do you use?

 

[Cheese]

[member=44099]Cheese[/member] ,

That could have easily been me. However like [member=53905]Gregor[/member], I randomly checked my phone and there it was. Thought about it for a minute. Then pulled the trigger.

Lucky me  [thumbs up]

Ya that’s funny...had you scratched your chin for 2 minutes, and had I been online 30 seconds earlier, the outcome could have been completely different.  [poke]

Life’s a crap shoot, with great sorrow, this reminds me of the situation in Las Vegas...in the wrong place at the wrong time...I didn’t get the DF 700 but I’ll wake up in the morning.

 

[Rollin22Petes]

[member=42863]SouthRider[/member] [member=41893]Rollin22Petes[/member] - You're both on the list, and our system says that it sent both emails each day. Have you checked your spam filters? What email service (Gmail, Outlook, Hotmail, etc.) do you use?

I'm using Comcast checked spam nothing there. Not sure why I would only get one of the emails.

 

[southrider]

Tyler - thank you for checking.

I have my own domain with pop3 email, and festool is on my "friends" list. Besides that either both emails would go to spam or both would go through.

All of my incoming email goes to mailwasher first, where it is classified as spam, friends, or unknown. Then I manually classify the rest,  delete the spam, and leave non-spam alone before the send/receive button is pressed in Outlook (desktop outlook, not outlook.com). Once an email address is classified as a friend any further email from that sender shows as green and ready to go when it arrives in mailwasher.

Both yesterday and today I only received only one email in mailwasher from Y'all.

Apparently others are having the same problem.

Methinks your system is not giving you correct information.

I sure wish the powers that be would stop the foolishness with all the mystery and intrigue and just post a frigging list of what two tools would be available each day, what time they would be released, and how many will be available.

This whole thing is coming across unprofessional and amateurish.

 

[Gregor]

[member=44099]Cheese[/member] ,

That could have easily been me. However like [member=53905]Gregor[/member], I randomly checked my phone and there it was. Thought about it for a minute. Then pulled the trigger.

I'm quite confident that I don't get mail from the recon sale at all - I'm not based in the US so I can't buy them anyway (and if I could, I wouldn't as they're incompatible with the mains power and measurement systems we have here). I just, as a random act of kindness toward all that are, commented on this topic in an (so far more than less futile) attempt to convince the powers that be to use a saner mechanic for the recon sale.

Because after doing IT professionally for 20 years it was clear to me from the beginning that the selected (current) mode of operation (release tool on platform, send mails, sell first-come-first-serve) is doomed by design to create customer reactions like:

This whole thing is coming across unprofessional and amateurish.

The reasoning is simple: By sending someone a mail advertising something great, spawning enough interest to make them click the link and then simply stating you're late, game already over... you successfully wasted the persons time and through that annoyed them. Basically: you just acted like the uncle Dick (who teased with something shiny and then didn't allow it to be examined or played with, but enjoyed the frustration of that denial) from back when they were kids...
Very bad idea to act toward (more or less potential) customers that way.

So in case you're doing a sale where you know upfront that the supply won't last the demand (and I think this is can be taken as a given here) you better pick a modus operandi that dosn't easily disappoint the ones who come up empty.

I'm quite confident that in case the recon sale could be run to avoid that, just to name two that wouldn't have this problem:

• a raffle among everyone wanting one for the set price, with a day or two registration window.
• a dutch auction (starting with list price that lowers constantly over time, you can place your bid anytime and in case the price reaches your set amount you get the item) timed so that the auction would run a day or two to reach the current (25% off list) price level

(reserve the needed funds on the customers CC when placing a bid so the sale is guaranteed to go through in case he is selected, the card could be linked to the account to make it convenient to place another bid for something different later).

With approaches like these the issues expressed in this topic - generating a 'they f***ed up' feeling the current method is able (and likely, since internet mail isn't instant messaging with guaranteed delivery times) to generate in the customers - would have been completely avoided.

And these are not that much harder to code, we don't have the '80 anymore where stuff like that would have been rocket science.

 

[southrider]

Well said Gregor.

I certainly understand that there is a limited supply of these tools at this price, and simply want an equal opportunity to try for the ones that I am interested in.

On the surface it would seem that sending out a mass email at once would allow that, and would drum up interest.

We already know that Festool has very limited IT skills, as evidenced by their inability to fix their website and tool registration system over a prolonged period of time.

Advance notice of what is available would allow very busy customers the ability to decide which tools to try for, and which might be in such limited supply that it isn't worth the bother.

Sitting around all day to get an email about an outdated flashlight, and then not getting notice about one of the most expensive and albeit popular tools is a recipe for disaster and hard feelings.

 

[southrider]

And furthermore -

Having registered for a couple of Festool Facebook sites that have more international members than Americans it has become VERY evident that everyone else in the world has the benefits of competition where we don't.

There are countless daily posts about sales, package deals, free battery offerings, etc. that we can't get.

So perhaps the frustration about the method of these sales is exacerbated by Festools own strong armed tactics in the US.

I for one am increasingly becoming fed up with the whole thing, and may soon lose interest in the product.

 

[jimbo51]

This week I received 2 notices on Monday, 2 on Tuesday, 1 on Wednesday and 1 on Thursday.

I think a raffle approach would make sense to give the most people an equal chance.

 

[cpw]

I think they could also just say "one tool at 9PM CT", so that it would be consistent and not reliant on getting a randomly timed email.  If they're selling out of everything in 10 minutes, it doesn't seem like waiting longer for the tools would hurt so they can build up more stock for each flash sale anyway.

 

[pixelated]

I don't have any problem with the way this has been running so far, and I seem to be getting all the emails.

But, as a way to address some of the issues people raise, perhaps this would be better as a weekly list sent to those who have subscribed? Possibly the list could include how many of each item is available.
Kind of  similar to what some of the airlines do with their regular fare specials.

 

[Cheese]

Methinks your system is not giving you correct information.

Methinks you're exactly correct.

Tyler checked into the late emails I received and said their "system" showed I received them on time and showed how much time had elapsed until I opened them up.
I then sent Tyler the emails and photos of the emails (on computer and phone) sandwiched in between other emails with the time stamps exposed to prove that I had indeed received them 45-55 minutes too late. Further I never opened them up, why would I, the sale was already over.

Unfortunately, Tyler can only work off of the bogus information the "system" is generating. It was because of this bogus information that I decided to unsubscribe and then resubscribe. Before I did that I was 0 for 2 on receiving notices. now I'm 3 for 4, not great but better.

 

[grbmds]

It's a mystery to me why the recon tools are in such demand, regardless of the sale process in place. Most of the time the price on a recon tool isn't low enough to make up for the fact that the warranty is cut by one year. In the past, I've bought 2 recon tools, but that was only because the prices were reduced at the 30% or more point one of the last years the old sale process was in place; the only price levels which seemed to make sense given the loss of coverage and the fact that, no matter what Festool does to the tool, it's not new.

Just asking because I don't see the value.

 

[Cheese]

Most of the time the price on a recon tool isn't low enough to make up for the fact that the warranty is cut by one year.

Actually, it's cut by 2 years. [eek]

 

[grbmds]

Actually I meant cut "to 1 year". That's why it isn't worth it most times to me.

 

[Bigdaddy65]

I'm receiving the emails two a day and based on the time stamp of the message in my inbox it seems most of the tools have sold out in less than 15-20 minutes. Either the response is huge are there are not many available. I wonder if they are varying the time of day and keeping the tools that will be offered secretive to limit the load of their web server(s). If everyone knew that Friday the Domino was going to be offered at 1pm est people would start hitting refresh at 12:50 on the recon site. It seems selling recon tools is a evil necessity for Festool USA and they are wanting to move the tools quickly and with as little expense as possible otherwise they could have put them on a buy it now auction.