FestoolRecon.com coming VERY soon (US)

grb - I don't think Festool is going to consider a scratched sander housing a "problem". 

Festool's "desired" condition is that works like it was designed.  Cosmetics are a secondary issue at best. 

An end user's desire may very well be something different. But that doesn't constitute a problem under the terms of the sale. 
 
antss said:
Given that dealers hate recon sales, the angst this one has created, and the perceived low volume of gear available anyway - I'm surprised FT even bothers trying to dispose of this stuff themselves. Especially in a well publicized sale. I'm sure they could dispose of the stuff quietly in Indy with little exposure.

I think this is the best idea in the whole thread. 
At first, I was really excited to pickup a tool or two at a discount.  But all the negativity that's being generated kinda sours the fun of the deal.
I think the picture of the damaged sander that was posted is a good reminder for those considering a purchase.  Not as a bash against Festool but just a warning that you may not get a 'new looking' tool.
And it's definitely not a sale that's going to please everybody.
Personally, I'd pay the extra 15%(I lose 10% discount due to tax) and just get a new tool with the 3 year warranty and 30 day return policy.
That doesn't mean Festool sucks or the sale sucks.  It just means that it doesn't work out for me personally.

Back to the quote from antss, I think it would be a great idea if Festool quietly sent those recon tools out to dealers as demo units.  Even better would be donating a kind of 'shop tool setup' to high school woodworking shops.
 
On the other side of the coin:  I have purchased two items so far during this event.  Both items were received in pristine condition with one being a sander---unable to differentiate from brand new.  Festool provides a one year warranty which is the same period as offered by some other manufacturers.  Perhaps I have been lucky but I have no complaints. 
 
[member=11933]ScoFF[/member] - I'm not sure who that form is going to, but I'll look into it for you and have someone get back in touch with you.
 
I purchased a TS75 from the Recon sale and it’s in new condition.  I don’t think it was ever used.  It is a metric version which is maybe why it was in the sale.  I’m happy with my purchase and would do it again.  Plus already owning a lot of guide rails it was awesome for me not having to buy another 75in guide rail with a new  saw.  Thanks Festool for having the sale.  They didn’t have to do The sale at all!!!
 
So.........................the success of this sale seems to boil down to what side of the equation you are on.

T.E. & Pompeio, would you feel as good about this sale if you'd received tools in similar condition to ScoFF's ? 

What about if you missed out because the email for that ts75 went AWOL because of whatever cyberspace gremlins plagued Cheese ?

This is like everything else - haves ; and have nots. 

Should the have nots be chastised for voicing their displeasure ? 

jarbroen - I like your idea better  [wink]
 
antss said:
So.........................the success of this sale seems to boil down to what side of the equation you are on.

T.E. & Pompeio, would you feel as good about this sale if you'd received tools in similar condition to ScoFF's ? 

What about if you missed out because the email for that ts75 went AWOL because of whatever cyberspace gremlins plagued Cheese ?

This is like everything else - haves ; and have nots. 

Should the have nots be chastised for voicing their displeasure ? 

jarbroen - I like your idea better  [wink]

Haves and have nots? C'mon, this isn't something as important as issues like healthcare access/cost. It's tools. It seems that there is a lot of criticism and complaining about Festool. Then, when someone misses the chance at a recon tool, which seems to be an item that breeds even more criticism, then people complain about missing the chance at a tool that people seem luke warm about anyway. I think people just like to complain. I admit sometimes it is fun but it can also be tedious.
 
I don't think the criticism is unwarranted. 

They've taken away the older used tool model where they described the degree of usage with varied price points to match; everyone had a good idea of the level of condition that they could expect.

They've replaced it with this model in which you can't see it, can't return it and all pay the same price for everyone of those tools regardless of the condition. 

Oh, and they introduced this nice new feature whereby they pop this one sale into your email, don't tell you how many are available, and never confirm they all are actually sold before being pulled from the sale list, leading everyone to think these are flying off the shelf.  What if they are selling a few of these, pulling the others (Kapex and Contouro) to generate demand before the next time list them?

I love most of my Festool tools and I have a CRAP load of them; I'm an avid user.  I don't, however, love this constant bungling by Festool.

And here's my best advice to Festool on how to not get negative reviews, do something positive.
 
T. Ernsberger said:
I purchased a TS75 from the Recon sale and it’s in new condition.  I don’t think it was ever used.  It is a metric version which is maybe why it was in the sale.  I’m happy with my purchase and would do it again.  Plus already owning a lot of guide rails it was awesome for me not having to buy another 75in guide rail with a new  saw.  Thanks Festool for having the sale.  They didn’t have to do The sale at all!!!

I also got my TS75 a day ago and got to play with it last night.  There was some minimal sawdust in the blade area and visible light use on the blade, but everything else was spotless.  The base doesn't look like it ever sat on rail.  Mine was also a metric version which is OK I guess.  Figured I would have to start dipping in the metric pool at some point anyway!
 
Grabbed a DF700 as well. Hoping it's in mint condition. I've had serious reservations buying a tool sight unseen. This is a first for me. I hope it doesn't become the last.
 
All,

I have purchased over $6,000 of Recon/Festool Connect items from Festools LLC.  From what I could tell from the items which I received, so only a few were used. Of those which were used, those items still had the plastic on the bases (Such as my 1400 and edge bander). I'm assuming the machines will outlast the warranty  I consider Festools the German version of Levis Strauss or Apple.  They both stand by there product. Their name is imprinted on it! 

Rich
 
While I did not buy anything during this sale...have most everything that I can use...I have bought six or seven items over the years and everyone was pretty much perfect.  Only had two issues, rail that came with my 55 was not straight, Uncle Bob gave me Festool service's # and three days later I had a new rail.  The other was that the 55 need to be adjusted as it was not parallel to my rails but I would have adjusted it anyway so that it matched my 75 and Makita.
 
My dumb  $&@ got so excited when I saw the sys lite email and realized it was still available I purchased it within seconds. It never even crossed my mind they would be selling a tool that was replaced a few years ago.  [blink]

Earlier This year I had already purchased two Duo with tripods and a syslite II. $1000 worth of just lights from festool. That was the last recon tool email I will ever click on.

Anybody want to buy a syslite for $100 shipped. This thing sucks compared to the new one.

25% off a unknown used tool doesn't get me excited enough to pull the trigger. I figured a light why not. Caveat Emptor
 
Festool USA said:
[attachimg=1]

I posted this to an existing thread on Sunday, but — for fear that it could have been buried deep in an old thread — I'm creating a separate thread.

Festool USA will begin selling reconditioned tools online in a few weeks. You can sign up now at www.festoolrecon.com.

Here's how it will work:
The website will feature one tool at a time. Every time a new tool becomes available, subscribers will receive an email notification. That tool will be available until it's gone. At that point the next tool will become available.

Why aren't we just making everything available at once? There are a few reasons. First off, we think this is a fun, exciting and unusual approach that we hope you enjoy. Also, we're not a retailer, so we want to approach this in a way that's manageable and makes sure that orders are fulfilled quickly and accurately.

A few notes
  • This is for US residents only. (Sorry, Canadian friends.)
  • All tools will come with a one-year warranty.
[li]Vouchers including the PRO 5 voucher cannot be applied to reconditioned tools.
[*]If you're worried about your friendly neighborhood Festool dealer, don't be. We've involved them in this in a way that most should be very pleased with.
[/list]

Subscribe now at festoolrecon.com to be alerted when the first tool becomes available!

(Tyler)

Just as a confirmation. And since this topic has many pages now I thought a re-post of the Recon info would be handy.

Seth
 
Hey you guys need to buy up that CT so we can see whats next....  [oops]

[thanks] for your understanding
 
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