To be clear, I am not saying to eliminate dealers…since it is nice to check somethings out in a store or, as identified above, good for pro's. But it is a bit archaic, in today’s world, to rely solely on independent/affiliated dealers and third parties. As mentioned above, while the USA Festool website links you to an independent seller, based on my experience it is no way “easy” or convenient (e.g., availability not accurate, may need to go to multiple sellers for multiple purchases, different customer service experiences, dealers provided by site are not inclusive of all available sellers, etc.). Shopping locally (which are not linked to the Festool USA site) means I have to call around and also generally requires waiting for their “Festool Guy” to call you back. Again, I think experience could be better and more convenient if Festool provided an option to buy directly from them. Imagine a system were the entire line up, all accessories, and parts are available, including clear info on availability and status of backorders, etc. Heck, this would eliminate half the rumors, gossip, and sensationalized opinions on this blog. Then people may actually have time to post about their actual projects or helpful technics. ;D
Somewhat related, we recently replaced our vehicles with Tesla’s and their system of direct purchase was an awesome experience. Everything completed quickly online, no sales person, no waiting to haggle or wait to see if sales manager “can come back with a better price”, no pitches for under coating, etc. We showed up on delivery day, signed the forms waiting in car for you, and drove away. That’s it…30 minutes and we were done. BTW – I see a lot of similarities on these blogs between the Tesla and Festool commentariat (fanboys and their haters) (e.g., unrealistic expectations not being met, criticism of price, user error with technology, blathering on about how cheaper is better than price and vice versa, etc.).