First recondition tool complaint I have... Incomplete set Ti15 and no chucks.

[AlexThePalex]

They need to update their description with the accurate information. If you are buying something from a festool dealer, They should be checking their information. I didn't know I would be needing a second opinion on my purchase. Don't get me wrong, Yes I am upset if I don't get what I expected as listed, Doesn't mean I hate Festool.

Yes, they should offer you the correct information so you know what you get.

Don't know exactly how consumer laws are in America, but in Europe this would be resolved in either of two ways: the dealer sends you the parts you were expecting at his own cost, or the sale is nullified, you return the goods and you get your money back.

 

[peter halle]

Personally I am glad to read that the dealer was contacted prior to posting here.  It would have been nice to have had a response in hand prior to posting here too.

With all the descriptions it would be nice to have what the part / item number ordered and what the price was also.  It might not help the situation out, but with all sorts of info out there, which is always susceptible to errors and mistakes, it could aid in making sure a similar issue doesn't happen again.

Peter

 

[ewils91]

I had the same issue with a T12. It was missing the eccentric chuck and the right angle, I contacted the dealer and f0und that the description was wrong on their website. We worked it out but it was not exactly what I was expecting, but overall I'm satisfied.

 

[lawhoo]

As Peter suggested, the price is the best clue as to what you're getting.  Obviously, sets retail for more than their non-set counterparts.  While a misleading product description is a problem, I would be wary of the description if the price (even before the recon discount) didn't match.  And if someone pays based on the price of a non-set version, I can easily make the argument that the buyer is trying to get a real windfall when he nonetheless lobbies the dealer for the extra chucks.  Don't get me wrong.  If I relied on a dealer's erroneous description, I would be ticked, but my sense of indignation would have to be tempered if the price was a dead giveaway that I wasn't paying for a set.

 

[anthonyz]

As Peter suggested, the price is the best clue as to what you're getting.  Obviously, sets retail for more than their non-set counterparts.  While a misleading product description is a problem, I would be wary of the description if the price (even before the recon discount) didn't match.  And if someone pays based on the price of a non-set version, I can easily make the argument that the buyer is trying to get a real windfall when he nonetheless lobbies the dealer for the extra chucks.  Don't get me wrong.  If I relied on a dealer's erroneous description, I would be ticked, but my sense of indignation would have to be tempered if the price was a dead giveaway that I wasn't paying for a set.

I understand the pricing point and as this was a recon sale at 40% off the price didn't seem at all off for me with knowing the cost of the batteries which I knew were not included and no charger. I am fairly new to festool and had not known that the basic impact set didn't come with chucks, so I wasn't trying to get something knowing they make a mistake. At the price point it seemed like chucks included, for me made sense, when I got a TS75 with everything for only $430 under the recon sale. I can only go based on what I know. Yes, NOW I know that chucks are not include. Had I known before, I would have called the dealer to find out, if I thought there might be mistake in their advert. But I would have to say, part of my buying decision was what they had listed as included on the dealer page. I now know is not Festools fault, but the dealers error. I thank everyone for informing me of what is in a basic set and helping me figure out it was a dealer issue, now I need to see how I need to move forward, since technically I can't return it.  I need to see what the dealer will do, since it was a mistake, but was still false advertising. Worse case, festool doesn't loose my business, but that dealer does. 

 

[lawhoo]

Good luck.  I'm happy you were able to get introduced to Festool at a discount (probably the only way a lot of people will).

 

[anthonyz]

I want to thank everyone in this discussion. I am a little more knowledgeable on what the sets include if I am looking at something in the future when it comes to BASIC kits. I can say I have only been THRILLED with all my festool products, and have learned quite a bit in this community, and thank every one for that! The Dealer has contacted me back, as they have updated their advert to read correctly, and they are honoring the chucks for me. I will happily keep working with them in the future. 

 

[ewils91]

As Peter suggested, the price is the best clue as to what you're getting.  Obviously, sets retail for more than their non-set counterparts.  While a misleading product description is a problem, I would be wary of the description if the price (even before the recon discount) didn't match.  And if someone pays based on the price of a non-set version, I can easily make the argument that the buyer is trying to get a real windfall when he nonetheless lobbies the dealer for the extra chucks.  Don't get me wrong.  If I relied on a dealer's erroneous description, I would be ticked, but my sense of indignation would have to be tempered if the price was a dead giveaway that I wasn't paying for a set.

I hear you Lawhoo, in my case I actually paid more for the kit I looked up and bought than the one listed right next to it listed correctly and at a lower price by a good margin. Not sure what happened on their end. They turned to Festool according to the supplier and Festool sold me the missing parts at a price that made the deal come out financially correct. It was weird I paid more than a stripped down kit but not as much as a full kit while receiving a stripped down version??? [blink] [blink] [blink]

 

[crsowa]

Here's what you get in the basic:

Also, I had to pull out the foam to find the bit holder, it was hiding. 

 

[elfick]

Here's what you get in the basic:

Also, I had to pull out the foam to find the bit holder, it was hiding.

Just got mine a few days ago. I'm not sure why they included a bit holder but no centrotec chuck. I know that is the way it is spec'd, but it seems a bit odd. Anyway, quite happy with mine. I have plans to use it this weekend.

 

[sgt_rjp]

Here's what you get in the basic:

Also, I had to pull out the foam to find the bit holder, it was hiding.

Just got mine a few days ago. I'm not sure why they included a bit holder but no centrotec chuck. I know that is the way it is spec'd, but it seems a bit odd. Anyway, quite happy with mine. I have plans to use it this weekend.

The bit holder that comes with the Ti15 is 'impact rated', since the basic doesn't come with a centrotec chuck, I'm assuming that all centrotec chucks are impact rated.  It seems that, in this case, the dealer probably had the wrong description, We're talking about Germans, it's absolutely logical what is included and what is not.  Everything else comes with the drill set you presumably already have.  No need for any other chucks, with the impact 'disabler'(drill/driver adapter) you can use any of the ones that come in the 12, 15, or 18 sets.  So, the only thing you really need is the tool body, the impact rated bit holder, and the impact 'disabler'.  Well that and the insert. 

 

[kaffine]

It would be nice is the part number on the recon availability list would take you to the description of the item and list what is included.  I have had problems on a few tools trying to figure out what is included I try to google the part number but sometimes I can't find a good description that lists what is included.  Then you also have to make sure you are referring to the part number when calling a dealer to make sure they are ordering the exact part you want as the descriptions are not enough to be sure.

I ran into the same problem with a drill.  The description was misleading as it said it was a T15+3 found out it did not include the right angle or offset adapters though.  I just used it as an excuse to buy a second drill set that did include all of the adapters now I can setup one to drill the pilot hole and the other to drive the screw.  I had looked at just buying the chucks by themselves and figured it would be better to buy a second drill instead.  Still trying to decide if I want the impact as well or not. 

 

[carlb40]

Here's what you get in the basic:

Also, I had to pull out the foam to find the bit holder, it was hiding.

Just got mine a few days ago. I'm not sure why they included a bit holder but no centrotec chuck. I know that is the way it is spec'd, but it seems a bit odd. Anyway, quite happy with mine. I have plans to use it this weekend.

The bit holder that comes with the Ti15 is 'impact rated', since the basic doesn't come with a centrotec chuck, I'm assuming that all centrotec chucks are impact rated.  It seems that, in this case, the dealer probably had the wrong description, We're talking about Germans, it's absolutely logical what is included and what is not.  Everything else comes with the drill set you presumably already have.  No need for any other chucks, with the impact 'disabler'(drill/driver adapter) you can use any of the ones that come in the 12, 15, or 18 sets.  So, the only thing you really need is the tool body, the impact rated bit holder, and the impact 'disabler'.  Well that and the insert.

Not sure they need to be impact rated?  We need to remember Festool is a different system with the chucks. The centrotec chuck just holds/ stops any bits from falling out of the drill. With the chuck being hollow  the bit holder fits directly in the drill, which is what will take all the 'impact' during use.