From CPO regarding vouchers in Pro5 Sanders

I got my sander from CPO today, and considered myself lucky because I was out camping when the original promotion came and went.  I thought it was funny/fitting that included in my CPO box was a voucher for some wine?  No idea if they do that with every box, or if so many people were clamoring for vouchers that they just found some they had laying around and threw them in.  Or maybe they think that wine vouchers are best used on festool fans.

Anyway, so while I am happy to report BOTH vouchers were present, I must also unfortunately report that my pro5 did not come packaged with an edge guard.  A very minimal amount of research indicates this was some likely sort of tragic holiday mistake -- by which party, I cannot say.  I guess either it was festool, or possibly someone at CPO took the edge guard out of my systainer and threw the wine voucher in as a kind of barter/penance. 

Still, it should go without saying that I am, in the spirit of this promotion, totally furious that my hugely discounted sander did not come with the plastic bumper I was so rightly promised.  I had grand plans to pass this edge guard to my first born son when he came of age, in a sacred shedding of the guard ritual, but now I will have to do without, and so even though I have the sander everyone so dearly wants, I am in a sense no better than the rest of you after all.  Sure, maybe technically I'll be able to use the sander, but at what cost?  Every time I bump into a wall, which I expect to be often because I sand positioned in a very small cube (long story), a part of the sander will be lost forever, and in a way, so will I. 

For those of us who prefer to spend our holiday time away from our 'friends' and 'family', alone in the garage sanding, I think it is fair to say this promotion has been a total disaster.  When my son asks what we're doing for christmas, I was going to tell him 'not now son, dad has to play with the sander santa brought him', but he and I both know I would never willingly sand guardless, and so the whole rouse is up.  He may even start questioning why Santa only buys me festools, and why he has to pay Santa a tithe mowing lawns in the summer.  If this keeps up, I may have to quit my job sanding in the garage and get a horrible job sanding in some warehouse.

So, in conclusion, even though I got my sander, I consider this whole promotion a charade of the highest order and I can honestly make the argument that it has ruined my life. 

I consider CPO and Ebay mostly innocent, provided they refund me the 10.00 I shamelessly paid.  Otherwise they will be hearing from me as well.  Nice try, festool! 

 
ninedude, did you check for the protector on the left side of the sander?  It kinda hides in there.
 
Dude - you should probably just sell your CPO PRO5 so you can by a regular priced ETS next year.

You'll make a few bucks, won't have an odd colored systainer and you'll have and that delicious wine to commiserate with.

You'll also be able to order from Shane and he won't overcharge you and it will come with those styrofoam corners you crave.
 
Huxleywood said:
ninedude, did you check for the protector on the left side of the sander?  It kinda hides in there.

Huxley, your post filled me with a ray of hope and optimism I thought had vanished from my life long ago.  I jumped from up from my seat at the head of the dining room table at once and ran out to the garage.  My family, not knowing what to think, followed a safe distance behind and watched from the cracked door (they are not allowed in the garage) as I began to retrace my steps.  It's true, the garage is rather disorganized, with a clutter of various decorations and awards I have achieved --war medallions, that kind of thing -- and also a number of boards I have yet to sand, and it's also true that I ripped this box open with a rather unrestrained exhuberance, leaving the small cardboard box in tatters on the ground, but still the fact remains that the guard was no where to be found.  Not even pictured on the systainer -- clever!

Believe me, that little pocket you mentioned was the FIRST place I looked.  It was like a relief map of the grand canyon.  It was the kind of vast emptiness that makes you reflect on your own life a little bit.  But I'm not the kind of guy who gives up easily.  I thought maybe it could have shifted in transit.  So I looked to the left a little.  I also looked to the right, to cover my bases.  NOTHING.  I started to think, maybe I need to think outside the box.  So I looked OUTSIDE the box.  Nope, just a bunch of letters!! 
Then, in a final act of desperation, I thought to myself, what would huxley do?  I guess I couldn't say for certain, but I had a feeling he would tell me to open my mind and let my heart guide me.  So, I turned off the lights in the garage and closed my eyes and felt around.  By now my family was starting to ask if I was okay, which obviously didn't help my concentration, but the point is that I still found NOTHING!  At one point I grasped what I thought was the perfect semicircle of the plastic guard, but it was only my own face. 

My forum brother, believe me, nothing would make me happier than to report that I had found this guard.  I wish I could tell you I fought the good fight and that I came out on top.  But this isn't the movies huxley, and not everything has a happy ending. 

I am beginning to accept my fate.
 
Just got my CPO sanders dropped off, they arrived fully intact, including the $50 vouchers and the edge protectors too...

Interstingly one came with the $100 wine voucher, which possibly is a whine voucher considering the number of emails that got pertaining to "the mysterious voucher".

My guess is one of the CSRs answering emails called down to shipping and said find some kinda voucher and stick in the box, these people are nuts for a voucher. 
 
Ninedude you crack me up.. thank you!

ninedude said:
I got my sander from CPO today, and considered myself lucky because I was out camping when the original promotion came and went.  I thought it was funny/fitting that included in my CPO box was a voucher for some wine?  No idea if they do that with every box, or if so many people were clamoring for vouchers that they just found some they had laying around and threw them in.  Or maybe they think that wine vouchers are best used on festool fans.

Anyway, so while I am happy to report BOTH vouchers were present, I must also unfortunately report that my pro5 did not come packaged with an edge guard.  A very minimal amount of research indicates this was some likely sort of tragic holiday mistake -- by which party, I cannot say.  I guess either it was festool, or possibly someone at CPO took the edge guard out of my systainer and threw the wine voucher in as a kind of barter/penance. 

Still, it should go without saying that I am, in the spirit of this promotion, totally furious that my hugely discounted sander did not come with the plastic bumper I was so rightly promised.  I had grand plans to pass this edge guard to my first born son when he came of age, in a sacred shedding of the guard ritual, but now I will have to do without, and so even though I have the sander everyone so dearly wants, I am in a sense no better than the rest of you after all.  Sure, maybe technically I'll be able to use the sander, but at what cost?  Every time I bump into a wall, which I expect to be often because I sand positioned in a very small cube (long story), a part of the sander will be lost forever, and in a way, so will I. 

For those of us who prefer to spend our holiday time away from our 'friends' and 'family', alone in the garage sanding, I think it is fair to say this promotion has been a total disaster.  When my son asks what we're doing for christmas, I was going to tell him 'not now son, dad has to play with the sander santa brought him', but he and I both know I would never willingly sand guardless, and so the whole rouse is up.  He may even start questioning why Santa only buys me festools, and why he has to pay Santa a tithe mowing lawns in the summer.  If this keeps up, I may have to quit my job sanding in the garage and get a horrible job sanding in some warehouse.

So, in conclusion, even though I got my sander, I consider this whole promotion a charade of the highest order and I can honestly make the argument that it has ruined my life. 

I consider CPO and Ebay mostly innocent, provided they refund me the 10.00 I shamelessly paid.  Otherwise they will be hearing from me as well.  Nice try, festool!
 
When I ordered from CPO Festool it said it was "In stock" and since I have a project that I am working on, I bought it paying 109 and shipping. Figured I could give away the other one I have on order as a Christmas present (to bring someone into the Festool cult) and I would stop stressing about when my order from Tool Nut will ship.

Here is the email I got when I inquired why it hadn't shipped yet from CPO:

Thank you for contacting CPO,

We apologize for the delay.  This item is currently out of stock and is on back order.  Unfortunately, we do not have a estimated date of arrival for this item.  If you would like to cancel this order, please send us an email or call us at 800-714-0918.  Otherwise, we will ship the item to you as soon as it becomes available.  Again, we apologize for the inconvenience. We will have this item back in stock on 12/31/2016.

If there is anything else we can help you with, please don’t hesitate to contact us again.

Sincerely,

CPO Customer Care
1-800-714-0918
www.CPOoutlets.com


So yeah, Charged More, Charged Shipping, Lied about "In Stock" - If it didn't say in stock ships today, I wouldn't have bothered. Certainly won't be ordering anything from them ever again.
 
SANDER DUST GUARD UPDATE:
Dreams really do come true.  I had my youngest son help me use the telephone to call up festool.  I was prepared to air my grievances concerning all parties involved and also some not involved.  I had also made basic preparations liquidate my daughters college fund to assemble a potent legal offense.  In short, I was willing to do whatever it took.
I have to say, though, that festool really came through here.  My son was so overjoyed that we 'won', that the lady on the phone was able to locate one of these rare parts, that I must admit that I felt some connection with the boy at that moment.  "Does this mean Christmas is back on, Dad?"  "For me it does, son, for me it does".  And so, with the sander guard on it's way, I feel as though this tumultuous chapter of my life has come to a close.    Now, with the wisdom of hindsight, I think am beginning to understand what the purpose of this promotion really was.
See, a funny thing happened when I was listening to the boy on the phone with the festool lady.  His voice, why, it reminded me of my own.  Come to think of it, he looked a bit like me too.  I started to think, hey, wait a second, if I let this guy into the garage, he could probably watch me sand.  In fact, maybe if I trained him, he could learn to sand like I do.  Maybe some day, he would even do the sanding and I would just sit in a rocking chair, whittling flutes and reminiscing about the old days.  Yeah, sounds pretty nice.  So, I'm beginning too see what it's all about -- ultimately buying more sanders. 
Thank you festool, for restoring my family and running the greatest promotion I have ever been a part of.  I will carry this stylish sander/systainer container with me everywhere, like a briefcase, as a testament to the power of buying at substantial discounts.  I will never forget this incredible journey. 

 
ninedude said;

"And so, with the sander guard on it's way, I feel as though this tumultuous chapter of my life has come to a close."

Well I'm very disappointed. I was so looking forward to more ninedude posts.
Hopefully you'll encounter another incident worth complaining about soon.  [wink]
 
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