Guide rail arrived damaged!

[sessler2013]

Today I got my first track saw in the mail (I'm in love [tongue]) , the ts 55 REQ but when I opened the box to the guide rail I noticed that on the end it looked like it had been dropped or banged aginst something. I brushed it off thinkin it wouldn't be a problem but when I run the saw over it the saw gets stuck and has to be pried off.

Has anyone had this problem? Should I contact festool, the dealer I purchased it from, or fedex?

Thanks!

 

[peter halle]

I would contact your dealer.

Peter

 

[Jaybolishes]

Take a file and take the burr down.  I'd be not happy as  I'm sure you must be.  But if I were in your shoes and simply a little filing could get it to slide smooth I'd just keep it.  But if you can't slide a quick clamp in even after filing the inside too, yeah I'd return it.

 

[Jonhilgen]

Or trim 1/4 off with your chop saw and you're good to go.  Why risk another shipping fiasco?

You won't miss the 1/4".

Jon

 

[overanalyze]

Your dealer will take care of you. If not, Festool will fix it. It happens every day for any items shipped. Have you ever seen an unload zone at UPS or FedEx? Looking at the picture seems like Jay is correct. A quick little file job and your good.

 

[waltwood]

Man, definitely get another one. Anything I have ever accepted damaged has bugged me every time I have used it.

 

[woodie]

I am amused by people that post items like this. Your dealer will take care of you. If not, Festool will fix it. It happens every day for any items shipped. Have you ever seen an unload zone at UPS or FedEx? Looking at the picture seems like Jay is correct. A quick little file job and your good. Sorry for the rant, but posts like this are useless to the forum. Of course no offense meant personally.

I find posts like these useless... If you don't have anything constructive to say why bother? I certainly don't find someone getting damaged product amusing.

To the OP, I'd just give the dealer a call to see about having a new rail sent.

 

[sancho57]

To the OP,

Festool and their dealers are way different then your normal tool dealers. They excell at customer service and have great support pretty much for life of the tool. Any problems you have with the tool I usually will shoot a email to shane here or Phil (UK) and they respond very very quickly. In cases like yours I go to the dealer first give them a call. They will sort it right over the phone.

Prime examples Ive called Bob Marino at 730 PM (PST) on a Sat night for a billing question,left a message and by 8 PM it was sorted. Remember Bob is EST. So there he was at 10PM his time helping me with something like a billing problem(which after he explained the bill there was no problem).

Ive called Tom Bellemere and he picked up the phone while he was working on his roof in the summer in the Tx heat.

Ive emailed numerous times Shane on how to and tool questions and received answers at all sorts of different times day and night weekends or workdays including holidays.

Phil Beckley has helped me on the weekends late in the evening with how to questions.

Not to mention the support you get here from brick and mortar stores other festool enthusiast.

ive went to my brick and mortar store asked questions etc about tool Ive bought from Bob or Tom on the internet. No problems, Its the service festool gives.

You will find that though festools cost a lot ( price does scare people) besides and good tool, you get darned good support.

As Im sure you can tell from the answers you received here. We have all been where you were with this rail issue at one time or another.

But be assured that festool and their dealers will take care of your issue regardless of a shipping problem, tool defect, instruction on how to use the tool etc.

I dont have any affiliation with festool. Im just a enthusiast that was in your boat before.

 

[joiner1970]

Yeah Phil is very helpful. Ive sent him emails before at the weekend expecting him to pick them up on a Monday morning , then I get a reply straight away

 

[overanalyze]

I am amused by people that post items like this. Your dealer will take care of you. If not, Festool will fix it. It happens every day for any items shipped. Have you ever seen an unload zone at UPS or FedEx? Looking at the picture seems like Jay is correct. A quick little file job and your good. Sorry for the rant, but posts like this are useless to the forum. Of course no offense meant personally.

I find posts like these useless... If you don't have anything constructive to say why bother? I certainly don't find someone getting damaged product amusing.

To the OP, I'd just give the dealer a call to see about having a new rail sent.

You were completely correct. It was a stupid post. I didn't mean his rails being damaged was amusing, I meant coming here to talk about it was. The dealers are the best at Festool it seams counterproductive to bring it up on a public forum before his dealer has a chance to make it right. Either way, I apologize for the post.

 

[Oldwood]

For me it would not be worth the bother of sending it back. File off the burr & get to work  [big grin]
Little dings like this will happen from time to time & need to be filed off.

YMMV
Gerry