Guide rail or roller coaster?

[jdm5]

Ordered this Makita 118” guide rail when it was on sale around Black friday.

This is what I received...

I bought it from a reputable dealer - have reached out to get this sorted out...fully expect it will be.

 

[grobkuschelig]

Uh. Nice chair! [emoji41]

 

[bnaboatbuilder]

That's terrible. Why was it not in the crate? Who shipped it?

It should be in a tempered hardboard double sided with wood edging crated item, foam and extra bracing inside as well. Whoever shipped yours is just wrong in every way.

I ordered one as well during that time from Tool Nut. It arrived perfectly by freight no extra charge directly from Makita.

 

[Runhard]

That’s ridiculous, and a little funny. When I visited Festool a few years ago down in Lebanon, they had a few rails that looked worse than yours. As others said, it should have been in a crate and sent by freight. Good news is that you will get a new rail and you might be able to cut the damaged rail and get two short rails, if the ends are straight.

 

[jdm5]

Yes, I just got off the phone with them (was also purchased from Toolnut).  It’s drop shipped from Makita so nothing on Toolnut...they are great.  They mentioned the wood shipping “crate” which was missing...Toolnut is getting Makita to ship a replacement and apparently Makita wants the old one back (good luck with that - for what?!?).

The freight carrier was Fedex.

 

[bnaboatbuilder]

On the technical side of the delivery. Did someone sign for that? My Fedex driver was in a contracted tractor trailer truck, I checked out the rail before signing. He was fine with waiting a few minutes.

 

[Dick Mahany]

Looks like it would be good for cutting out pieces for a Sam Maloof chair [eek]

 

[jdm5]

On the technical side of the delivery. Did someone sign for that? My Fedex driver was in a contracted tractor trailer truck, I checked out the rail before signing. He was fine with waiting a few minutes.

My receiving guy signed for it, noting it was probably damaged (I don’t work for a woodworking company, so he wouldn’t know what he’s signing for).  I’m not in the building we receive things at to have inspected it.

 

[Bob D.]

I bet it was laying flat on the floor or up against the side of the truck and someone slid a pallet in and it got squashed between the back of the truck and the pallet. Or load shifted in the truck during a panic braking. Can't think of how else it could end up like that. I doubt someone would do it intentionally so that just leaves error.

 

[Michael Kellough]

Wonder how much more it will cost to return? It occupies substantially more space now.

If you could keep it it'd make a great ramp for kids and Hot Wheels. Is that even a thing anymore?

 

[jdm5]

Wonder how much more it will cost to return? It occupies substantially more space now.

That’s funny (and true!)

 

[Wooden Skye]

You should tell Makita you will send it back when they send you a properly designed back so it does get damaged during return shipping.

 

[ChuckM]

apparently Makita wants the old one back (good luck with that - for what?!?).

Don't know if this is the case, but many companies have a "one-for-one" exchange policy and for control purposes, high value items are accounted for even if they have no resale value (or in this case, the freight cost may be more than any residual value left). From an inventory control/audit point of view, it may make sense.

To keep the return costs to a minimum, some companies require only the return of the critical part or parts but not the whole unit. An example is the Roomba; they would ask for the return of just the battery of a defective unit, before a replacement unit is shipped out.

 

[Bob D.]

they may want it back to prove to the shipper that it was damaged in shipment.

 

[ChuckM]

they may want it back to prove to the shipper that it was damaged in shipment.

Makes sense.

 

[Michael Kellough]

"they may want it back to prove to the shipper that it was damaged in shipment."

The photo is pretty convincing.