If Harvey's CEO is so focused on quality, why don't they open a proper US office that provides great customer service?
When I had questions about their Gyro dust collector, I had to jump through a bunch of hoops to simply talk to someone at Harvey about it. The phone number they provide on their US site is useless as it always goes to voicemail. My VM and email went unanswered for several days and I couldn't talk to anybody until I discovered a phone number here on FOG. It was a personal cell phone of someone at Harvey who had intimate knowledge of their dust collectors.
Searching for a personal phone number on forums to just talk to someone at the company doesn't scream quality to me.
On January 1st I purchased Harvey's MG-36 miter gauge and it is still sitting in their warehouse. They sent me a tracking number, sure, but it simply shows that the label has been created, meaning it still hasn't been picked up by UPS. This is what Chinese companies do on eBay to deceive customers -- they'll create a fake label and mark your order as shipped to comply with eBay policies while in reality the order you placed with them will be shipping from China and take 4-6 weeks to deliver by a completely different delivery company with a different tracking number.
Do they have such an overwhelming amount of orders that they can't ship something for 7 days or they simply don't care about customer's experience after the purchase?
If a simple miter gauge takes them more than a week to ship, how long will they sit on a machine purchase, weeks, months?
Harvey may make high quality tools, but at this point their US office is a mess. They feel like a mom and dad shop with exorbitant prices.