ajones
Member
- Joined
- Mar 27, 2010
- Messages
- 2,073
Peter Halle said:Since when is it wrong for someone - especially a new member - to come here and express a concern? It happens several times a day. Whether it has been a label that doesn't stick, a peeling splinter guard, a pad that doesn't rotate, a paint or metal coating that chips, etc., we read about it and 99.97 percent of the time the members here try to help out with answers or avenues for help.
What was so different in this case? He bought a Kapex, he noticed something he was concerned about and he took it back. He looked at others at the dealer, noticed the same thing and decided to pass. Then he researched, found the FOG, came and asked questions. Then he frankly got treated basically like an idiot by numerous members for examining his saw and having concerns and asking us about it. That isn't the way we normally do it here. If you re-read the opening post he admits that this was his first Festool and asked that we not be hard on him. What may not be important to you might just be the most important thing at that time to someone else and how you say something can be as important as what you say.
Peter
it is good to see that the way new members that post with issues or concerns are being met with a more positive attitude than in the not to distant past