rbaker36
Member
- Joined
- Sep 23, 2016
- Messages
- 29
I received the Hybrid Pantorouter from WoodCraft Solutions earlier this morning. Information about the tool can be found here:http://hybridpantorouter.com/.
The box was much bigger than I expected and it was heavy, 54.6 lbs / 24.77 kgs (excluding router). I tore into the box and began laying out all the pieces . . . there were a LOT! I wasn't able to begin the assembly right away because the company recently upgraded the tool and the online assembly manual was for the prior version. I ran some errands and did some chores and got back to it late this evening.
The assembly was pretty straight forward with great graphics. I'm sure I went slower than most would but I kept double checking my work. There was so much going on that I just wanted to make sure and get it right. Anyhow, I finished the assembly but I did not yet install any of the templates; I will do that tomorrow.
I just wanted to let you know that the machine is hefty, seems really well built, and appears to be of good quality. I would like to share with you that Mac at WoodCraft Solutions offers some of the best customer service I have ever experienced. I called him and left him a message when I realized the new assembly manual was not online. He called me back in about three minutes to tell me that there had been a problem with the upload but that it would be resolved shortly. He told me he would call me back and let me know when the manual was online and accessible. And Mac was good to his word; he called back right away to let me know it was posted. He also asked if I would let him know what I thought of the company's instructions. Very nice!
I will post some follow ups when I begin using the tool.
Cheers!
The box was much bigger than I expected and it was heavy, 54.6 lbs / 24.77 kgs (excluding router). I tore into the box and began laying out all the pieces . . . there were a LOT! I wasn't able to begin the assembly right away because the company recently upgraded the tool and the online assembly manual was for the prior version. I ran some errands and did some chores and got back to it late this evening.
The assembly was pretty straight forward with great graphics. I'm sure I went slower than most would but I kept double checking my work. There was so much going on that I just wanted to make sure and get it right. Anyhow, I finished the assembly but I did not yet install any of the templates; I will do that tomorrow.
I just wanted to let you know that the machine is hefty, seems really well built, and appears to be of good quality. I would like to share with you that Mac at WoodCraft Solutions offers some of the best customer service I have ever experienced. I called him and left him a message when I realized the new assembly manual was not online. He called me back in about three minutes to tell me that there had been a problem with the upload but that it would be resolved shortly. He told me he would call me back and let me know when the manual was online and accessible. And Mac was good to his word; he called back right away to let me know it was posted. He also asked if I would let him know what I thought of the company's instructions. Very nice!
I will post some follow ups when I begin using the tool.
Cheers!