Important Announcement

[Wooden Skye]

Bob, thanks for the years of great service and best of luck in retirement.  It always amazed me how quick things arrived from your out of state DC, almost as quick as if I drove up the turnpike.

 

[Cheese]

Bob...now that the rest of the members have worn your fingers down to the nubs from typing responses,  [smile]  I just want to thank you for the service you've provided over the years. Answering emails on Sunday during football season and answering the phone on Fridays after closing. Customer service just doesn't get better than that. Everything I received over the years was in one piece and damage free. And that's a heck of a lot of packages at 100%.  You deserve some time off...Enjoy...but work on your grilling.  [big grin]

 

[DeformedTree]

Well, that's disappointing (for me, I'm happy for you Bob).  When I started buying Festool Tools I purposefully order from multiple dealers (to spread the money around and try different ones). I've been very happy with your you, everything shows up in great shape and as planned. I've been very un-happy with a certain other very large dealer and won't use them again, and now I loose you. Grr.  It's amazing how when you find something you like, that's right when it goes away.

So any hobbies for retirement,  take up woodworking maybe, I hear many people do that.

 

[Stephen B]

Congratulations Bob and best wishes for a fulfilling retirement.

 

[Bob Marino]

I called you once (at least) like a maniac during the dreaded Festool Recon by dealer days...

I asked for a T18 drill and an MFK700 both at the 30% discounts range. They had just posted it, I felt like I won a lottery or something.

You took the order and I crossed my fingers that'd I'd make it out alive in the stampede of Festool recon chaos.

Communicated with you through phone or email and got the bad news that I was too late...

THEN. My account got charged and both items were in the mail!

Thanks Bob!

Best to you and your next moves.

  Ah yes, the Recon Sale - that was always a crap-shoot. Glad it worked out and thanks again.

 

[Bob Marino]

Bob, thanks for the years of great service and best of luck in retirement.  It always amazed me how quick things arrived from your out of state DC, almost as quick as if I drove up the turnpike.

Thanks Bryan. Yep, we did our best to ship well and fast!

 

[Bob Marino]

as they say in Minnesota: "Holy Moly!"  - what a hard act to follow for those guys in St. Louis. You set the bar kind of high for them, didn't you?

Bob, the respect of your peers and customers in this business was earned the old fashioned way: sustained dedicated hard work!

Our very best wishes and a special thank you for being our first TSO dealer in the USA.

Hans, Eric and Tamara

  Thanks All. And thanks for offering to let me be a TSO dealer. I was proud to be selling such high quality products.

 

[Bob Marino]

Bob...now that the rest of the members have worn your fingers down to the nubs from typing responses,  [smile]  I just want to thank you for the service you've provided over the years. Answering emails on Sunday during football season and answering the phone on Fridays after closing. Customer service just doesn't get better than that. Everything I received over the years was in one piece and damage free. And that's a heck of a lot of packages at 100%.  You deserve some time off...Enjoy...but work on your grilling.  [big grin]

Thanks for the kind words. Well, if customers/people are thoughtful enough to post here, they deserve a response.
Over the years, I've used 3 fulfillment centers and the second one was a disaster, but the first and third were - and are outstanding.

I hear you about grilling though.

 

[Bob Marino]

Well, that's disappointing (for me, I'm happy for you Bob).  When I started buying Festool Tools I purposefully order from multiple dealers (to spread the money around and try different ones). I've been very happy with your you, everything shows up in great shape and as planned. I've been very un-happy with a certain other very large dealer and won't use them again, and now I loose you. Grr.  It's amazing how when you find something you like, that's right when it goes away.

So any hobbies for retirement,  take up woodworking maybe, I hear many people do that.

  Thanks you! Sorry you had a bad experience with a dealer - but we all, all all make mistakes. There are plenty of great dealers out there (I passed by Festool baton onto Beaver Industrial Supply) and Festool is greatly expanding its dealer network.
One I regain my shop space (my garage) back and make a semblance of order there, I'd like to get back into some woodworking.

 

[Bob Marino]

Congratulations Bob and best wishes for a fulfilling retirement.

Thank you!

 

[Bob D.]

Best wishes Bob in your retirement, and thanks for contributions to the Festool community through great service and always being available to answers questions here and on the phone. Sorry to see one of the few NJ Festool dealers go away. I've bought from you and BIS and had smooth transactions with both.

 

[Sparktrician]

Bob, best of luck in your retirement,  Thanks for taking such good care of all the orders I placed over the years.  Godspeed on whatever your next adventure might be.  [smile]

Willy

 

[Kevin D.]

I feel like a Festool chapter in its history is closing.  Being on this forum for many years, you easily start to connect the dots with who were the standout folks and retailers and without hesitation, had it not been for the issue of being in Canada and Festool's cross border shipping restrictions, I would have easily been dealing with you many times over the years for my Festool needs and purchases.  You just stood out as a class act Bob!

All the best in retirement Bob!

 

[hemlock]

Thanks for the great service, Bob.  You will be missed.  All the best in your retirement.

 

[Michael Kellough]

Peter Halle said, “you spent far too much time explaining things to a Festool junkie”.

That resembles my first conversation with Bob sixteen years ago. He’s been my main man ever since.

Bob, I’m very surprised by the retirement announcement considering all the work that went into changing the fulfillment center and it’s success but only you know what’s best for you and your family. I’m glad you’re able to walk away from this phase of your life with so much more time ahead for new endeavors.

 

[Holzhacker]

Congratulations Bob. Enjoy your semi-retirement. Guys like you don't actually retire from my experience. You just do something else that supposedly will take up less time.  [big grin]

 

[cperren]

Bob - Congrats on your retirement.  It has been a pleasure from my first order many years ago though my last order recently.  Best wishes and much enjoyment in your retirement.

 

[six-point socket II]

Congrats Bob! Have a great time!

Kind regards,
Oliver

 

[esy1]

Congratulations Bob on your retirement!

I just got into the festool game less than a year ago as I started tackling (more and more of) my remodel, and I’ve been so impressed not just by the tools, but by the dealer network and online community.

I’ve ordered from a few different dealers, including BIS, since getting my first piece (a sweet TSC55) and have always been impressed by your service and broad inventory (that spot sander (493069) I needed for finishing with rosettes)!

Thanks for helping to get my journey started!

Eugene Yoo

 

[Administrator_JSVN]

Bob,

On behalf of our entire team, congratulations on your Festool retirement! You've been a special part of our story here in the US. You will absolutely be missed — both by your customers and by all of us at Festool. The next time that you're in the Indianapolis area, we expect you to come by the office! Best of luck in your next chapter!

- Tyler & the rest of the team