Important Product Safety Recall Notice - TS 55 REQ

SittingElf said:
The biggest problem I have with the TS55 REQ is.... that I don't have one! [eek]

Just wish there was an option to get it with the 32mm holes track instead of having to buy that track separately.

Frank
Click to expand...

Hi Frank,

I may have misunderstood something, but I thought there was an option for TS55 purchases that you could pay $5 extra and order one with a 32mm hole-punched rail.

Best,
Dave
 
RL said:
Ok thanks, I'll see if it comes by Monday. If not I'll call them again. I received the first email on Tuesday.
Click to expand...

PM sent.

Daver said:
I may have misunderstood something, but I thought there was an option for TS55 purchases that you could pay $5 extra and order one with a 32mm hole-punched rail.
Click to expand...

Dave, welcome to the forum.

Frank/all, some dealers, at their discretion, will allow you to upgrade the standard guide rail that comes with the TS 55/75 for a different size for the difference in price. Check with your preferred dealer for details.
 
RL said:
thanks Shane.
Click to expand...

Glad to help. If anyone has requested repair and you do not receive your call tag within a day or two, please feel free to contact me. Hopefully this was just a single instance though. Sorry, RL.

Shane
 
Many thanks to all the professionals at Festool USA HQ in Lebanon, IN!

Both of my virtually new TS55REQ have arrived safely after being sent in for inspection. One we never even tried, just checked the scope of delivery. The other all of us at my shop had tried as time permitted. It always worked as it should. However, the moment I was informed about a potential safety issue, I spoke to the Service Department. That was way back. Within that hour I had an e-mail with the forms and labels. The pick-up was the following day by our normal scheduled driver. As it happened I had two cartons just the appropriate size to protect the T-Loc Systainers.

I feel really sorry that Festool had such a frustrating experience. They sure did the honorable thing. For me this was hardly even an inconvenience because we have enough TS55EQ to more than cover our production needs.
 
Any word on WHEN the retail Sales will begin again ?  ?
I got  a refund check that's burning a hole in my pocket  [blink] [eek] [scared]
 
Slappy said:
Any word on WHEN the retail Sales will begin again ?  ?
I got  a refund check that's burning a hole in my pocket  [blink] [eek] [scared]
Click to expand...

Shane wrote earlier that Dealers will be notified on Monday with details. 

Peter
 
I sent mine back on Thursday, i opted to exchange it for the TS75.  I am expecting a three week turn around based on the FAQ.  Had i known the pick up option would have saved me the $11 box and packing materials i would have gone that route.

Always was interested in wood working, (my dad was a home builder in NZ, i would hang out on the job site with him as a kid) this summer i choose to pick up a few tools i have wanted for many years.  I didnt even know about Festool until i stopped by Rockler about six months ago.  I was also cleaning out the garage and got rid of the my old work bench and was in need of a smaller system and i had no real plan for it until my Rockler trip. I got the MFT3, Kapex and CT36 and i am quite pleased with them, fits my work space perfectly. Over the summer i picked up the TS55, a sander, MFT3 Kapex and the tradesmen vac set.  This site has been quite helpful, especially the comprehensive tool reviews by members.  

Thanks for this helpful site
Andrew
 
AndrewMV said:
This site has been quite helpful, especially the comprehensive tool reviews by members.  

Thanks for this help site
Andrew
Click to expand...
I agree with Andrew, this site very different , the members & staff  are so Cool .
In the summer '12 I bought a Domino as that tool seemed like the best solution to my joinery  issues when building speaker cabs  & then  last fall I looked at the Festool site , & with a little unintended google help arrived here , this FOG forum is great so many Ideas & solutions by great people both members & staff .
I can't wait to get a newly improved TS55 REQ  ( seems the day I decided to buy one they were pulled outta stock ) 

between the TS55 REQ & my Domino , my process of building speaker cabs that are  square & consistent will improve  Greatly  [big grin].  
 
As promised, dealers have been informed that the TS 55 REQ will be reintroduced on 10/23. Please check with your preferred dealer for availability.

All TS 55 REQs that are shipped to dealers will have been repaired to remedy the recall issue. There will be a green sticker with a "G" on the motor housing to signify that the saw has been repaired.

Thanks again to our customers and our dealers for their patience as we work through this issue.

Shane
 
Shane would a more perminant way of identifing a repaired saw be a better solution than a sticker that could become detatched over time? [2cents]
 
Festoolfootstool said:
Shane would a more perminant way of identifing a repaired saw be a better solution than a sticker that could become detatched over time? [2cents]
Click to expand...

If someone is unsure, they can call us to check. The only time I see this potentially being a concern is if someone is buying a used REQ.
 
Shane Holland said:
Festoolfootstool said:
Shane would a more perminant way of identifing a repaired saw be a better solution than a sticker that could become detatched over time? [2cents]
Click to expand...

If someone is unsure, they can call us to check. The only time I see this potentially being a concern is if someone is buying a used REQ.
Click to expand...

Shane that was my thinking
 
Slappy, a little off topic, but it's actually the TS 55 EQ. However, customers should be educated on the fact that buying a used REQ should be done with caution.

I would suggest that anyone considering the purchase of a TS 55 REQ in the US/Canada to either have the owner provide a photo of the tool with the green "G" sticker or contact us with the serial number to verify its repair condition. Even if you purchase a used REQ, you can still have it repaired under the recall free of charge since the warranty is transferrable.

Shane
 
Shane Holland said:
Slappy, a little off topic, but it's actually the TS 55 EQ. I would suggest that anyone considering the purchase of a TS 55 REQ in the US/Canada to either have the owner provide a photo of the tool with the green "G" sticker or contact us with the serial number to verify its repair condition. Even if you purchase a used REQ, you can still have it repaired under the recall free of charge since the warranty is transferrable.

Shane
Click to expand...
Sorry about O/T , but you make a good point , I was understanding that the EQ was the newer one but that the seller had left off the "R" .
I stand corrected  [embarassed]
remove the posts if needed  [cool]
 
No problem. It's a good discussion to have so that people are aware that they should check on the repair status of used REQs.

To identify a REQ vs. an EQ:

- REQ only came in a T-LOC systainer
- REQ has a flush green splinteguard versus the "tab" that sticks out from the EQ version
- REQ is written on the side of the saw  [big grin]

There are a couple of ways to identify whether a saw is the one that's affected by the recall.
 
You must log in or register to reply here.

Similar threads

H
Festool TS 55 REQ-F-Plus Track Saw-SOLD
Replies
0
Views
73
Heff
H
A
FESTOOL TS 55 EQ 110V
Replies
2
Views
557
antonio-1976
A
O
TS55 REQ Doesn't Work - $450...???
Replies
3
Views
275
onocoffee
O
A
TS 55 FEQ-F US - calibration...help
Replies
5
Views
719
Crazyraceguy
Crazyraceguy
R
My disappointments with my new TS 55 tracksaw
2
Replies
22
Views
1K
Jim_in_PA
Jim_in_PA
Back
Top