Jessem Specials

R

rvieceli

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Feb 4, 2008
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Jessem is currently running some deals on factory seconds of some items. All fully functional but may have a scuff or nick.
https://jessem.com/collections/factory-specials

The best deal seems to be the Phenolic  Mast -r-top $125 instead of 280

Seems they drilled the series of mounting holes on the underside in the wrong spots.  [eek]  Redrilled everything and are now dumping them. still flat and fine on the top. Might be a good option if you were looking for a router table top.
https://jessem.com/products/phenolic-mast-r-top™-second

Ron
 
rvieceli said:
Jessem is currently running some deals on factory seconds of some items. All fully functional but may have a scuff or nick.
https://jessem.com/collections/factory-specials

The best deal seems to be the Phenolic  Mast -r-top $125 instead of 280

Seems they drilled the series of mounting holes on the underside in the wrong spots.  [eek]  Redrilled everything and are now dumping them. still flat and fine on the top. Might be a good option if you were looking for a router table top.
https://jessem.com/products/phenolic-mast-r-top™-second

Ron
Click to expand...

Thanks for that [member=3192]rvieceli[/member] . After selling the CMS I had already decided I would go with Jessem when the time comes. Now I have the top figured out and can add on the other bits down the road.

Matt
 
Blues said:
Now the motor they have.. is that the same as the spinrite? They look similar.
Click to expand...

The collets are different but otherwise they do look similar.

They both look like the Bora. Both the Bora and Spinrite are 3.25HP while the JessEm says it's 3HP. The Spinrite and Bora look like they share the same collet/inserts.

 
The Chinese sourced Spinrite motor which has been sold under numerous brand names initially had speed control problems and was pulled from sale when it was first introduced some years ago. I bought the second version when it became available and it also died with the same issue but I gave not kept up with what has happened in more recent years. I still think a 3 phase CNC water cooled spindle with a Variable Frequency Drive is a far more robust solution and for sure it is far more quite than a conventional router, so much so you really have to experience it to appreciate the difference. 
 
I just received my top. I'm kinda bummed. I feel like they did a bait and switch. On the website they show separate extra holes. What I received is very questionable as the holes are compromised.
 

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DynaGlide said:
I just received my top. I'm kinda bummed. I feel like they did a bait and switch. On the website they show separate extra holes. What I received is very questionable as the holes are compromised.
Click to expand...
That's not good. Can you talk to them...or return the item?I ordered too... huh. Am yet to check.
 
Blues said:
DynaGlide said:
I just received my top. I'm kinda bummed. I feel like they did a bait and switch. On the website they show separate extra holes. What I received is very questionable as the holes are compromised.
Click to expand...
That's not good. Can you talk to them...or return the item?I ordered too... huh. Am yet to check.
Click to expand...

I e-mailed them pictures. We'll see if they get back to me tomorrow how they handle it.
 
DynaGlide said:
Blues said:
DynaGlide said:
I just received my top. I'm kinda bummed. I feel like they did a bait and switch. On the website they show separate extra holes. What I received is very questionable as the holes are compromised.
Click to expand...
That's not good. Can you talk to them...or return the item?I ordered too... huh. Am yet to check.
Click to expand...

I e-mailed them pictures. We'll see if they get back to me tomorrow how they handle it.
Click to expand...

Good luck, I hope your experience is better than mine.
 
ewils91 said:
Good luck, I hope your experience is better than mine.
Click to expand...

[member=3730]ewils91[/member] I wasn't sure what to expect until I got this e-mail back:

"You can ignore my earlier email now that I found this one with photos.

The lift you received happens to be one that DID NOT have any wrongly-machined holes.

That is why you don’t have “extra” holes.

You have a perfectly-manufactured Mast-R-Top and just lucky enough to have paid a reduced price for it."

Riiiiiight. I think their CS people need new glasses.
 
[member=65062]DynaGlide[/member] Matt I think that deserves a phone call.

CUSTOMER SERVICE

Monday - Friday
8:00 am - 4:30 pm (AST)

Telephone: (506) 777-2582
Toll Free: 1-800-436-6799

Ron
 
rvieceli said:
[member=65062]DynaGlide[/member] Matt I think that deserves a phone call.

CUSTOMER SERVICE

Monday - Friday
8:00 am - 4:30 pm (AST)

Telephone: (506) 777-2582
Toll Free: 1-800-436-6799

Ron
Click to expand...

I had tried the # earlier, got through just now. It sounds like CS doesn't really understand their product. They kept saying those holes wouldn't affect the lift mounting. They're supposedly taking printed pictures I sent to production for guidance.

I guess I'm spoiled by the CS from companies of other high end tool brands. Between their sparse manuals and single POC for CS (the person who answered the phone also is the same in the e-mail response), I'm not getting the warm and fuzzies on this purchase. If it weren't for the quality of the engineering (on the non-seconds items) versus other options out there I'd probably look elsewhere.
 
DynaGlide said:
ewils91 said:
Good luck, I hope your experience is better than mine.
Click to expand...

[member=3730]ewils91[/member] I wasn't sure what to expect until I got this e-mail back:

"You can ignore my earlier email now that I found this one with photos.

The lift you received happens to be one that DID NOT have any wrongly-machined holes.

That is why you don’t have “extra” holes.

You have a perfectly-manufactured Mast-R-Top and just lucky enough to have paid a reduced price for it."

Riiiiiight. I think their CS people need new glasses.
Click to expand...

No extra holes, just a hole and a half...  [doh]

Considering how easy it is to establish a bad online "rep" it flabbergasts me when a company reacts this way. Good luck sorting it out.

RMW
 
[member=3192]rvieceli[/member] [member=8712]Richard/RMW[/member]

"Hi Matthew,

I spoke to our production supervisor and showed him your photo.

He says all of the Mast-R-Tops that had been correction-drilled were tested for screw tightness before being approved for sale. There were a couple that had the new hole drilled this close to wrong hole.

He tells my you will have no problem securing screws in those holes on your Mast-R-Top.

"

[eek]
 
I just got off the phone with the same rep, and their stance is that I should be thrilled to have saved over 50% on the product even though it's not what they showed on their website. Their production manager assured the CS that every top was tested prior to leaving their facility.

They went on to say that they receive 100's of calls asking when factory seconds will be released and people are very eager to purchase them for substantial savings.

This is just bad business. You 'randomly' take a picture of what was probably the best of the seconds to put on the website then you sign off on selling ones like the one I received which frankly should've been trashed, or at least photographed and included on the website so people could make an informed decision.

I told the CS that if this is how they're going to handle things I just want to return it before buying anything else from them. I don't want to deal with this BS. They want me to pay return shipping and what not if I do that. I'm pretty frustrated over this.

Am I being way off base here?

 
DynaGlide said:
[member=3192]rvieceli[/member] [member=8712]Richard/RMW[/member]

"Hi Matthew,

I spoke to our production supervisor and showed him your photo.

He says all of the Mast-R-Tops that had been correction-drilled were tested for screw tightness before being approved for sale. There were a couple that had the new hole drilled this close to wrong hole.

He tells my you will have no problem securing screws in those holes on your Mast-R-Top.

"

[eek]
Click to expand...

Now there's a reputation to seek out..."Jessum, just good enough not to fail".

It is a second, so I guess that's got to be considered, but I'm skeptical about 75% thread engagement.

RMW
 
DynaGlide said:
I just got off the phone with the same rep, and their stance is that I should be thrilled to have saved over 50% on the product even though it's not what they showed on their website. Their production manager assured the CS that every top was tested prior to leaving their facility.

They went on to say that they receive 100's of calls asking when factory seconds will be released and people are very eager to purchase them for substantial savings.

This is just bad business. You 'randomly' take a picture of what was probably the best of the seconds to put on the website then you sign off on selling ones like the one I received which frankly should've been trashed, or at least photographed and included on the website so people could make an informed decision.

I told the CS that if this is how they're going to handle things I just want to return it before buying anything else from them. I don't want to deal with this BS. They want me to pay return shipping and what not if I do that. I'm pretty frustrated over this.

Am I being way off base here?
Click to expand...

Justification to buy a Shaper Origin so you and enlarge the holes and install inserts...

There's some merit to it being "good enough" for the price, I think it's their attitude that needs work. Just my [2cents]

RMW
 
Richard/RMW said:
DynaGlide said:
I just got off the phone with the same rep, and their stance is that I should be thrilled to have saved over 50% on the product even though it's not what they showed on their website. Their production manager assured the CS that every top was tested prior to leaving their facility.

They went on to say that they receive 100's of calls asking when factory seconds will be released and people are very eager to purchase them for substantial savings.

This is just bad business. You 'randomly' take a picture of what was probably the best of the seconds to put on the website then you sign off on selling ones like the one I received which frankly should've been trashed, or at least photographed and included on the website so people could make an informed decision.

I told the CS that if this is how they're going to handle things I just want to return it before buying anything else from them. I don't want to deal with this BS. They want me to pay return shipping and what not if I do that. I'm pretty frustrated over this.

Am I being way off base here?
Click to expand...

Justification to buy a Shaper Origin so you and enlarge the holes and install inserts...

There's some merit to it being "good enough" for the price, I think it's their attitude that needs work. Just my [2cents]

RMW
Click to expand...

I'm probably going to drop it I don't have the energy to fight with them. If the screws hold in the holes then it should be fine. The top is dead flat, the area the router lift drops into is well machined. The issue I have is their attitude as well. They knew exactly what they were doing when they took a picture of the best of the batch and not the ones like they sold me.
 
Router the holes slightly larger, tap new threads for the right sized thread insert. The steel threads will actually be stronger. Although I personally wouldn't worry about it as the load on the screws is very minor in reality. That's a really nice router table top :)
 
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