Kapex dust shroud clamp considered a consumable?

[Nat X]

Sent in a support request through the official form, but nobody seems to actually respond to those, so...

I went to take my dust shroud off the other day so I could cut a bevel in a tall piece of wood without ruining my zero clearance insert, and one of the little tabs that holds the thing on sheared clean off. It's a cheap enough part (471315), but nobody actively stocks them, and I imagine shipping will be at least 10x what it's worth. Is that something I can possibly get replaced under warranty on a 6 month old saw or am I just going to have to use some mounting tape?

 

[peter halle]

Nat,

Sorry to hear of your situation.  I would suggest that you call Festool and ask them your question.  With the holiday season and vacations, etc upon us. it might be the most efficient way at this point.  Regarding shipping, if it isn't covered under warranty, I know that when I've needed parts in the past I have gotten them via Priority Mail.  It might have changed by know, but I know that they will help you out.

Peter

 

[AlexThePalex]

Is that something I can possibly get replaced under warranty on a 6 month old saw or am I just going to have to use some mounting tape?

A $2.20 item that fits inside a letter should cost 10 times that to ship? Odd mail you have.

If you break it yourself I doubt you'll get warranty on it.

 

[Nat X]

Is that something I can possibly get replaced under warranty on a 6 month old saw or am I just going to have to use some mounting tape?

A $2.20 item that fits inside a letter should cost 10 times that to ship? Odd mail you have.

If you break it yourself I doubt you'll get warranty on it.

The American postal system is financially bankrupt and everything else I've ever gotten from Festool travelled via UPS, which is simply morally bankrupt. Two dealers have confirmed it'll be $8 to ship, which is almost as hard to swallow as the decision to make a part like this out of ABS in the first place.

I'd be happy to ascribe the dearth of responses to the holidays, but in my experience those forms go absolutely nowhere any time of year. You just get an auto-responder telling you to wait two days followed by crickets.

 

[WarnerConstCo.]

So fix it yourself. 

If not, spend 10 bucks. 

 

[Administrator_JSVN]

Sent in a support request through the official form, but nobody seems to actually respond to those, so...

Nat, I looked and don't see any correspondence from you via the festoolusa.com website. Is it possible that you sent something via the international website at festool.com? If so, that's monitored by Germany and I think that slows responses.

Either way, apologies for the lack of a response. I'm just trying to sort out why you didn't hear back. Feel free to email me details at sho@festoolusa.com. Also, if I can be of assistance, just let me know.

Shane