Kapex Fence not coplanar

[Woodsgood]

Hello,

I thought I was going nuts trying to adjust this saw on every jobsite. I just noticed that my Kapex fence in not coplanar. I set it to cut perfectly on the right which makes the left out of square. Holding an engineering straightedge across both sides I can see a deviation from edge to center.

I spoke to someone at Festool who told me that it could be due to having been jostled around. This tool is handled carefully. It looks to me like a problem with the casting. If so I would want a new machine.

From what I understand I need to "start the return process" and be with out it for a while. Of course I'm in the middle of a large project. So I will need to purchase a "lesser tool" while my precision tool is gone.

I have more than a fair amount of Festool products and have learned to deal with the few shortcomings. But for a saw that costs so much, I would have expected much better quality control. Or at least a loaner program for those who earn a living with these tools. Frustrating.

 

[mwahaha]

it could be due to having been jostled around.

I find that hard to believe. I know festool is not like dewalt but 4 out of 4 of our dewalt saws have this to some degree, from new. One of them fell from a height of 1.5m and wedged itself between 2 joists, while the base broke the fence stayed the same so how you are supposed to "jostle" a saw and cause the fence to go out of alignment is beyond me.

I think every manufacturer has this problem so i don't understand why they don't go the hitachi C10FSB route and bolt the fence on so it can be aligned properly.

Hope you get a good quick outcome.

 

[peter halle]

Hello,

I thought I was going nuts trying to adjust this saw on every jobsite. I just noticed that my Kapex fence in not coplanar. I set it to cut perfectly on the right which makes the left out of square. Holding an engineering straightedge across both sides I can see a deviation from edge to center.

I spoke to someone at Festool who told me that it could be due to having been jostled around. This tool is handled carefully. It looks to me like a problem with the casting. If so I would want a new machine.

From what I understand I need to "start the return process" and be with out it for a while. Of course I'm in the middle of a large project. So I will need to purchase a "lesser tool" while my precision tool is gone.

I have more than a fair amount of Festool products and have learned to deal with the few shortcomings. But for a saw that costs so much, I would have expected much better quality control. Or at least a loaner program for those who earn a living with these tools. Frustrating.

More than one person here has adjusted that casting or received a new one from Festool and installed it.  I would suggest you take some images and send them to Festool to show the deviation.

Peter