John H said:jimmy986 said:I'm not sure why there are so many people saying this has been handled poorly by Festool. There have been multiple comments on this thread after a Festool Employee said the tool was within the 30 day trial period and he could contact Amazon about replacing it. It seems like he will be getting a brand new saw.
Because if you go back and read the very first post - you will see that Festool tried to blame TetonStorm and that he had been using the saw incorrectly... They wanted to teach him how to properly use the saw instead of stepping up to the plate and making it right
AMAZON is the one who came through for him. They have the best Customer Service in the business and why I always try to buy from them
And if you actually read the entire thread you will see that in post 6 which was about 1.5 hours after the original Festool pointed out that because of the age he could return it under the thirty day period. Amazon will be made good thru their agreement with Festool just like any dealer. Amazon is not special in this case. Any dealer would have done the same thing.
Peter