Kapex life span

[AlexThePalex]

I am suprised about this as well. All this anger expressed in this thread, and then when Festool opens a dialog nobody responds.  [huh]

[scratch chin]

 

[Kevin McConville]

Tyler - not sure why you updated this as it had run its course and clearly there was more interest in the thread than making the effort to send you what you were asking for.  If nothing else if I had a problem I would have seen to it that you got the information so there would no more "excuses". 

All my Festools still are working (and the Milwaukee's, Dewalts....) and updating my Ferrari repair; it's back running like a charm, not sure it will keep going forever so I'm thinking of selling it before it breaks down again some time in the future.  I can't decide though so I'm trying to get Ferrari to give me all the repair histories of every one they ever sold so I can analyze them myself.  It's going well - they are super cooperative, even gave me the contact information of all the owners who's turn signal burnt out like mine did so I can call them as see if a class action lawsuit is in order.

 

[John Bates]

Just done mine, armature replaced, no problems since then apart from me trimming the back supports on a 45 degree cut (twice!)

 

[jmbfestool]

Sent to Festool.

As requested on FOG

About you.

Name(s): James Brett
Occupation: Joinery/Carpentry

Type of work:
Varies a lot.  First fix to second fix.  Roofing, Flooring,studding, skirting, decking, kitchen fitting, Bespoke work i.e. wardrobes, bathrooms, Green Oak porches car ports. Making bespoke Windows,doors, kitchens, repetitive production work.  Ive very likely missed something out.

Type(s) of materials used regularly:
Redwood, Plywood (mainly birch), MDF, Green Oak, kiln oak, idigbo, tulip, Sapele, iroko, Western red cedar

Tool: Kapex

Where is tool used:
Mainly on site but is also used in the workshop.

Description of tool usage:
On site kapex is mainly used for quick cuts duration of average cut no more than 5 seconds max once up to full speed.  Bevel cuts straight cut angle cuts and compound mitre cuts.

Workshop same as site. Sometimes it can be used for many repetitive quick cuts 2-5 seconds on certain jobs requiring Kapex to stay on permanently until cutting job is finished. This is very rare and has only been done on softwood so far. 

(Disclaimer speed of cuts are just an estimate and varies from wood hardness)

Description of problem(s): Motor failure twice on same kapex. Similar time between failures all out of warrenty. Kapex has had other issues but have been minor ie guard lever wear causing it to stick sorted under warranty. Locking lever plastic clip broke couple pence to fix.

 

[rizzoa13]

Im in the same boat as JMB. Extremely busy with my young family and starting/growing my business. Haven't gottrn the time to sit down and write this up yet. I also don't really see the point as no actual action has been taken in the what 4 or 5 weeks since this thread exploded? If a survey is the extent of what we're going to see done (in any timely matter) then what's the point.

 

[TomE]

We all can sit around and type this stuff on a forum.... what's the big deal with opening email and sending in the same info to where it might actually be useful.

 

[peter halle]

We all can sit around and type this stuff on a forum.... what's the big deal with opening email and sending in the same info to where it might actually be useful.

[thumbs up]

 

[Doug S]

I will send my kapex failure details in over the weekend, I just find it a strange request because they already have all the details of the saws that have failed that they have had to fix.

Doug

 

[TomE]

Since I haven't had to submit a repair ticket I don't know what gets reported to the service dept.

Unless the same info is submitted with a broken saw then additional info might be needed to determine causation.

Like an NTSB investigation, the black box info helps determine events leading up to a crash. Evaluating faulty parts alone might not be able to determine actual cause of the fault.

 

[Doug S]

Festool already know when I bought saw, where I bought it, machine no, when it failed, what problem was, what repair was needed. They also have my phone no and email.

If I was not on this forum I would not know about the request to send my details in, at best they will probably get 20 people reply. Why don't Festool just contact people directly who have had a kapex fail if they are taking this seriously?

Doug

 

[rizzoa13]

We all can sit around and type this stuff on a forum.... what's the big deal with opening email and sending in the same info to where it might actually be useful.

Because I have a thousand other "tasks" hanging over my head at any given time. My tools are there to work for me and this website is a release from having to remember to do those tasks.

Im also not gung ho to fill this out when the only thing extended to those of us with issues is a request for information. Im not the only one feeling slighted you know.

Great point Doug. I see this as something to appease those of us who are vocal about our issues. It was nice that Tyler bumped the thread but by saying only one person responded it's just putting us in a bad light. I don't think you would have commented if 30 people responded so why say that only 1 person has?

 

[peter halle]

We all can sit around and type this stuff on a forum.... what's the big deal with opening email and sending in the same info to where it might actually be useful.

Because I have a thousand other "tasks" hanging over my head at any given time. My tools are there to work for me and this website is a release from having to remember to do those tasks.

Im also not gung ho to fill this out when the only thing extended to those of us with issues is a request for information. Im not the only one feeling slighted you know.

Great point Doug. I see this as something to appease those of us who are vocal about our issues. It was nice that Tyler bumped the thread but by saying only one person responded it's just putting us in a bad light. I don't think you would have commented if 30 people responded so why say that only 1 person has?

My moderator hat is off in this post - and yes I can actually post as a member.

Now that you have spent the time posting twice, and reading how valuable your time is, you could have sent an email and explained how you use the saw as well as providing other requested info in a little more time than you spent posting.

You have no idea if Festool will reward those who participate in this fact finding effort.  Who knows.  Wouldn't it really suck if those who participated and provided the requested information at the email address provided and helped out and then were treated different - and then you were left out?

Take a few minutes of your valuable time and send them an email.

Moderator hat back on.

Peter

 

[Brandon]

I totally disagree. Seems to me Festool could do its own research on this forum and its own testing. We the customers/ users shouldn't be responsible for something that should have been worked out before the tool was even available to purchase. It's been out for several years and an obvious issue has not been resolved.

 

[Kevin McConville]

I totally disagree. Seems to me Festool could do its own research on this forum and its own testing. We the customers/ users shouldn't be responsible for something that should have been worked out before the tool was even available to purchase. It's been out for several years and an obvious issue has not been resolved.

Festool did their own research and reported on it over 200 posts ago (see post 274). The problem was people didn't like / trust the answer so Festool tried to reach out to them to get more information to see if they missed something. Turns out people didn't like that either. Most of those aren't even people who own Kapex's

 

[Brandon]

Thanks for referring me to post to 274 but my point is exactly that. Festool can read through the hundreds of posts about the many issues win the Kapex and get all the feedback they need about how various people have used it.

 

[Holmz]

... You have no idea if Festool will reward those who participate in this fact finding effort.  Who knows. ...

I have no dog in the fight.
However these saws were paid for.

The idea of making the do its function, as being a gift from Festool, is a nice marketing touch. Usually I find those suggestions as a bit offensive to a thinking person.

 

[rizzoa13]

We all can sit around and type this stuff on a forum.... what's the big deal with opening email and sending in the same info to where it might actually be useful.

Because I have a thousand other "tasks" hanging over my head at any given time. My tools are there to work for me and this website is a release from having to remember to do those tasks.

Im also not gung ho to fill this out when the only thing extended to those of us with issues is a request for information. Im not the only one feeling slighted you know.

Great point Doug. I see this as something to appease those of us who are vocal about our issues. It was nice that Tyler bumped the thread but by saying only one person responded it's just putting us in a bad light. I don't think you would have commented if 30 people responded so why say that only 1 person has?

My moderator hat is off in this post - and yes I can actually post as a member.

Now that you have spent the time posting twice, and reading how valuable your time is, you could have sent an email and explained how you use the saw as well as providing other requested info in a little more time than you spent posting.

You have no idea if Festool will reward those who participate in this fact finding effort.  Who knows.  Wouldn't it really suck if those who participated and provided the requested information at the email address provided and helped out and then were treated different - and then you were left out?

Take a few minutes of your valuable time and send them an email.

Moderator hat back on.

Peter

Im going to respond a 3rd time before sending the email! Amazing I know how dare i right? I do appreciate you singling me out for something completely unrelated to my tool  problem in an attempt to make me look bad AGAIN. Have a good evening all and hopefully something comes from all of this drama.

 

[Saskataper]

My saw is just going off warranty. All I want to know is why they are cooking and what I can do to prevent it.
Not random theories but a real damn answer from Festool. And none of this BS that it's rare and they aren't sure why.
I've been a full on Festool fanboy since I bought my first syslight but between this and constant 10% price increases the Koolaid is wearing off.

Sent from my iPhone using Tapatalk.

 

[Cheese]

[huh]

 

[tomscf]

...apart from me trimming the back supports on a 45 degree cut (twice!)

Yeah - been there [sad] During its maiden voyage too. I was not a happy chicken.