I just ran into another former kapex trim crew. Motor failure at just out of warranty $700 to fix. Guess what never heard of this site. The lead guy was Leary of buying any more festools other than the ts55 and was interested in my $400 Makita track saw. Just offer a 10 year warranty on the motor in the kapex and market the hell out of it and be done with it. The vast majority of carpenters I work with expect and get 10 years or more out of there miter saws.
Kapex life span
- Thread starter jmbfestool
- Start date
The complaints have been made using this forum, all with access to this forum has the posted info regarding these problems. If one googles anything about Festool or Kapex they will find this stuff.
Festool has made the request to submit more information via email using this forum, perhaps those who feel 'slighted', appeased, victimized or otherwise 'put off' by this approach should note this in that email response.
To protect those without the means to find this forum, one can also promote the idea that Festool should directly contact all with burnouts to gain further information within that same email response.
We all want answers, get serious and take the time to work with Festool and let us all know what's up using this forum.
The casual anecdotal postulation, venting, and snarking that apparently takes so little effort to post on these sites will add up to squat if that's all one wants to do. Force the ball back into their court, if you think they don't play fair just remember we're all watching.
Festool has made the request to submit more information via email using this forum, perhaps those who feel 'slighted', appeased, victimized or otherwise 'put off' by this approach should note this in that email response.
To protect those without the means to find this forum, one can also promote the idea that Festool should directly contact all with burnouts to gain further information within that same email response.
We all want answers, get serious and take the time to work with Festool and let us all know what's up using this forum.
The casual anecdotal postulation, venting, and snarking that apparently takes so little effort to post on these sites will add up to squat if that's all one wants to do. Force the ball back into their court, if you think they don't play fair just remember we're all watching.
I'm a fairly recent Festool buyer (9 months) but buying in fast. Love everything I have. This isn't the only place that kapex concerns are posted online. They're everywhere. I want one bad but I'm holding until I see how this is handled though. Just a view for you guys from a definite future kapex buyer here. I'm a full time remodeler with a finish leaning specialty. Carry on [emoji41][emoji1303]
Festoolfootstool said:
With the added mystery that there might be some suggestion/hint from Festool that despite the Kapex being marketed as a highly accurate trim saw more than a big heavy duty framing saw, that fast cuts in thin stock might be a potential cause of the failures.
jmbfestool
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Festoolfootstool said:
What does your avatar say just under the paint brush cant read it.
I guess I have some reading to do. Has there been a Festool response to this thread - I mean 17 pages is quite long?
I haven't had any problems with any of my Festool items (and I have a shop full of them) but,I guess I would like to see a summary of "potential" issues with the Kapex if there is indeed a list of problems.
OK - I went back and read about the potential issues with the Kapex. I'm going to have to dig in my records and make sure when my warranty expires.
I use my Kapex almost exclusively for small cuts in thin stock (furniture parts).
I'm glad that Festool is investigating these complaints and I commend them for doing so. I would like to add to the suggestion to Festool that an extended warranty would help if they can make a business case to authorize such an extension.
Jack
I haven't had any problems with any of my Festool items (and I have a shop full of them) but,
OK - I went back and read about the potential issues with the Kapex. I'm going to have to dig in my records and make sure when my warranty expires.
I use my Kapex almost exclusively for small cuts in thin stock (furniture parts).
I'm glad that Festool is investigating these complaints and I commend them for doing so. I would like to add to the suggestion to Festool that an extended warranty would help if they can make a business case to authorize such an extension.
Jack
Rollin22Petes
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- Nov 10, 2014
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- 208
Well I guess I can join the club my one year old Kapex is at Festool right now for a burnt motor. Not sure what's going on but it definitely needs too be addressed. I sent Festool some info as they requested hopefully that helps. I really like the saw but at it's price point I really expect more I have never had a saw in for service in such a short span. Hopefully they get this worked out soon.
Rob in Vancouver
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- Nov 13, 2014
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- 114
"Where there is smoke there is a Kapex"
The price of a Kapex is about 2x - 3x of a comparable Bosch or Dewalt because Festool has factored in the replacement of a motor or two during the warranty period.
Lets not forget about the sloppy castings either.
Nice machine, but over priced given the reliability.
The price of a Kapex is about 2x - 3x of a comparable Bosch or Dewalt because Festool has factored in the replacement of a motor or two during the warranty period.
Lets not forget about the sloppy castings either.
Nice machine, but over priced given the reliability.
Another Kapex owner with 2 burnt out motors 110 v..... .I install Millwork/ shopwork for a living so my tools get used every day .The first motor blew up after maybe 3 months !!! of daily use, saw was under warranty so back to the dealer it went . 2nd motor lasted a little bit more than 2.5 years of daily use before it went up in smoke now its out of warranty and I will not send it back for a costly repair and have it last for how long ? Could be anything from 3 months to 2.5 years in my experience ....... I will say what many here have said already I have been in business for 30 + years and owned Hitachi, Bosh ,Makita and never had any burnet out motors/armature issues just bearings and brushes . I'm now back to using one of my trusted Hitachis C10FS . Here in Canada I think the cost of the Kapex is now close to 2000.00 Can.$ I don't recommend this saw to anybody who I work with have also told 3 " strangers " at the local Lee Valley not to buy the Saw before googlin Kapex burnet out motor. Spending that kind of money I would expect the Saw to last !!
ajones
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If any part of the machine is repaired and the machine is under warrantee you will still enjoy the full balance of the warrantee, if the machine is repaired out of warrantee the repair may only be covered for a very short time, maybe just a few months.
copcarcollector
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- Jan 11, 2013
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This back and forth squabbling helps no one. [sad] Lets stick to the topic, we all have our opinions, but send your insults and jabs at one another via PM...
ear3
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- Jul 24, 2014
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I normally stay out of this type of back and forth, but I would just point out that Festool's explicit marketing language contains phrases like "heirloom quality" to describe their tools. According to the letter of the law, of course Festool doesn't "owe" any user anything after the 3 yr. period. Without taking a position on whether all of these user reports we've seen on the FOG and elsewhere about Kapex motor failure merely reflect selection bias, piling on, or whether it's indicative of a real problem (I obviously don't know, and Festool is currently taking steps to figure that out)--I think the anger displayed on this thread is entirely understandable in the context of both Festool's brand identity and the performance/endurance of its other tools.
Gentlemen and Ladies,
Please check your egos at the door. Then read and carefully compose any responses you make. The personal and alleged personal attacks here are not indicative of your real life characters I believe.
This thread has been kept open for this long to make sure that there wasn't anything strange going on, but it can be closed if the path goes along the path that it is going.
BE CIVIL OR DON"T POST.
Peter
Please check your egos at the door. Then read and carefully compose any responses you make. The personal and alleged personal attacks here are not indicative of your real life characters I believe.
This thread has been kept open for this long to make sure that there wasn't anything strange going on, but it can be closed if the path goes along the path that it is going.
BE CIVIL OR DON"T POST.
Peter
