Blackberry
Member
- Joined
- Feb 22, 2012
- Messages
- 66
This past week a good friend of mine who's a woodworker came over to use my 6 year old Kapex. He was cutting 4"x4"x4" hard maple squares. He was cutting 8 degree bevels on four sides. As things go when you lend or borrow stuff sometimes things break (see Murphy's Law). The saw grabbed the hunk of wood and sent it flying. Thankfully my friend wasn't hurt! Embarrassed and apologetic together we assessed the situation. The piece was difficult to hold onto and the feed rate was too fast. Nothing to do with the saw engineering or its performance. Further inspection showed the saw had a bad wobble. A change of blade didn't seem to remedy the situation.
Hmmm clearly out of warranty and user error, I assumed the repair was most likely going to be expensive. Honestly that's ok because nobody got hurt! Nothing I could do but send the saw to Lebanon Indiana for repairs.
This is where repairman Brad took possession of my saw and began his work. Brad was very professional as he explained the damage and how the design of the inner flange that holds the blade aided in preventing further damage. He showed me there's a lining on the flange that allow it to serve as a clutch allowing the blade to turn before holding the power of the motor back under stress. Brad tested and tuned the accuracy of the saw and I already have it back in operation in the shop.
This post is in no way intended to minimize anyone else's service experience. However I felt it would be very remiss of me not to share a genuine experience. The speed of service and the personal attention I was given didn't go unnoticed. Additionally I was pleasantly surprised at the repair bill!
Thank you Festool & Brad
Hmmm clearly out of warranty and user error, I assumed the repair was most likely going to be expensive. Honestly that's ok because nobody got hurt! Nothing I could do but send the saw to Lebanon Indiana for repairs.
This is where repairman Brad took possession of my saw and began his work. Brad was very professional as he explained the damage and how the design of the inner flange that holds the blade aided in preventing further damage. He showed me there's a lining on the flange that allow it to serve as a clutch allowing the blade to turn before holding the power of the motor back under stress. Brad tested and tuned the accuracy of the saw and I already have it back in operation in the shop.
This post is in no way intended to minimize anyone else's service experience. However I felt it would be very remiss of me not to share a genuine experience. The speed of service and the personal attention I was given didn't go unnoticed. Additionally I was pleasantly surprised at the repair bill!
Thank you Festool & Brad
