My experience with customer service re: T15 charger issue

[morts10n]

After my post Fri. regarding  a charger problem:
A personal email response from Shane. a phone call from local rep Lars (on Sunday just as the superbowl was going to start!) who was contacted by Shane. He suggested that I go to local a local Woodcraft store and see if they could loan me a charger.  Monday morn 8:00 am- a response call fom Festool and a second-day-air replacement charger on its way.  Mon morn 9:00 am- a call from Woodcraft store owner who was contacted by Lars inviting me to come and get a loaner.  How could this have been any better?  ( But I suppose I'm preaching to the choir)    You guys were right. Good job!!

 

[Administrator_JSVN]

Very glad you a satisfied with the service you received.  We have some great people and I have to take my hats off to Lars and Woodcraft Ventura for helping you out.

 

[Brice Burrell]

After my post Fri. regarding  a charger problem:
A personal email response from Shane. a phone call from local rep Lars (on Sunday just as the superbowl was going to start!) who was contacted by Shane. He suggested that I go to local a local Woodcraft store and see if they could loan me a charger.  Monday morn 8:00 am- a response call fom Festool and a second-day-air replacement charger on its way.  Mon morn 9:00 am- a call from Woodcraft store owner who was contacted by Lars inviting me to come and get a loaner.  How could this have been any better?  ( But I suppose I'm preaching to the choir)     You guys were right. Good job!!

[thumbs up] Glad to hear everything worked out.

 

[WarnerConstCo.]

That is the normal for them, makes you all warm and fuzzy when shelling out 5 benny's for a drill.

You get a great tool and great customer service.  Why is that so hard for those other guys?

 

[peter halle]

Why is that so hard for those other guys?

There isn't money in the business model to provide this kind of service.?  You get what you pay for.

Peter

 

[greg mann]

After my post Fri. regarding  a charger problem:
A personal email response from Shane. a phone call from local rep Lars (on Sunday just as the superbowl was going to start!) who was contacted by Shane. He suggested that I go to local a local Woodcraft store and see if they could loan me a charger.  Monday morn 8:00 am- a response call fom Festool and a second-day-air replacement charger on its way.  Mon morn 9:00 am- a call from Woodcraft store owner who was contacted by Lars inviting me to come and get a loaner.   ( But I suppose I'm preaching to the choir)  How could this have been any better?    You guys were right. Good job!!

I suppose Shane could have driven it over himself. ;D