New Bosch miter saw.
- Thread starter Brice Burrell
- Start date
Chris Rosenberger said:
I can do better than that. Bosch had a booth set up at a show here in Atlanta about a month ago, and I went over to check out the glider. I asked the rep a few questions regarding capacity, etc, and got "uhhh....I don't know- this is the first time I've seen the saw.". Seriously??? This thing has been anticipated for months, has been reviewed in every magazine on earth, and you don't know the first thing about it? Why would Bosch send this thing out and not give their reps any intel ahead of time? Pretty scary when I walk in off the street and know more about your company's products than you do......
WarnerConstCo.
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I thought you had a Kapex Chris, I remember seeing pictures.
Every real store dealer I went to, mostly WC, they all sucked. The displays, the inventory and the people working there.
Every real store dealer I went to, mostly WC, they all sucked. The displays, the inventory and the people working there.
Ken Nagrod
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Chris,
Were you wearing a Rockler shirt or hat when walking into the Woodcraft stores?
Were you wearing a Rockler shirt or hat when walking into the Woodcraft stores?
kfitzsimons
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It's pretty sad that GOOD service stands out now. Used to be that bad service was fairly rare. It's across all sales categories. Most retailers have cut staff so far that none of them are experts in ANY area, let alone one area.
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Chris,
Here is a recent story, happened on Wednesday. I went into one of the local to me dealers, to buy some decking material. Stopped over at the Festool mini display - less than 5 feet from the sales counter. The salesman who had just handled my order noticed me looking at something and said "You might want to wait on buying that. I don't think that we will be carrying this stuff much longer. You might be able to get it soon at a better price.". I asked him why. He said that it was because they just didn't sell much because nobody came there to buy tools. I can't imagine why?
I put the item in hand down and went and picked up my decking.
Now, let me say that I have at least four Festool dealers in my metropolitan area. One local operation, two regional operations, and one national / franchise.
Peter
Here is a recent story, happened on Wednesday. I went into one of the local to me dealers, to buy some decking material. Stopped over at the Festool mini display - less than 5 feet from the sales counter. The salesman who had just handled my order noticed me looking at something and said "You might want to wait on buying that. I don't think that we will be carrying this stuff much longer. You might be able to get it soon at a better price.". I asked him why. He said that it was because they just didn't sell much because nobody came there to buy tools. I can't imagine why?
I put the item in hand down and went and picked up my decking.
Now, let me say that I have at least four Festool dealers in my metropolitan area. One local operation, two regional operations, and one national / franchise.
Peter
Ken Nagrod
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Chris Rosenberger said:
I'm sure many of you remember seeing pictures that I took from the Baltimore show last September, I believe. I had shown off the Festool FS-PA big accessory bag to the guys at the Festool booth and it was in some of the pictures in the background. Anyway, if you saw those pics, you also saw that I took pictures of the Bosch glide saw. I went over to the Bosch booth with the big Festool bag loaded with the accessories, propped it up on Bosch's stuff in their booth and the guys there including the head of their design group went over the glide saw, demoed it with me and other tools. They didn't seem to care about the Festool bag that was displayed like a sign on their tools. Maybe the people you saw at the more recent show had taken some prior Festool comparative verbal beatings and they didn't want to hear it again, is what they thought. Maybe they're just bad salespeople who don't understand the reality that if they want the sale, they need to use their verbal skills to make you want to buy the product no matter who you are, what you look like and what you're wearing.
WarnerConstCo.
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Chris Rosenberger said:
The closest to me is now 90 miles away and I will not drive that far.
The Woodcraft in Towson,MD's manager, Brian, was very knowledgeable about Festool because he actually used the product he was selling. Everyone else there is pleasant enough but now that Brian has left for another job there is no in house expert. Considering tje amount of money most of these dealers have in festool inventory it would make business sense to have someone trained to service possible customers. Peter, where in Virginia as the lumberyard? I have an extra domino (pins) and assortment that has hardly ben used along with a min (all still have 18 months of warranty)i I might be selling if I can get a kapex, 850, or 2200 at reduced prices!
My favorite poor service story is one I may very well have reported on this site at one time, or another. If you recall, just move on, cause you are about to see it again. when i do that at home, my wife just rolls her eyes and makes a rather disparaging remark. But those who have followed the FOG already know i am habitual.
It was a day or so be fore Christmas and i was on my way home. I am a hands-on landscaper; and some days, my clothing can get to look pretty raunchy, to put it mildly. At that time of season, i was probably into running chainsaw and might have had pretty god coating of grit, sawdust, grease and oil, or whatever. not a pretty sight, i am sure. There WAS a culinary arts store in town and at he end of the street, there was a parking space for two vehicles, just perfect to fit my truck and trailer. I walked back to the store with the intent to purchase a chef's knife as a present for my, then, son-in-law, who was a gourmet chef. He needed some better cutlery and I am one who does not necessarily look for the cheapest tools (hey, how do you think I ended up snooping around here?). As I walked into the store, there were three women standing around behind counters. As if by prearranged signal, all three disappeared into a couple of back rooms. I proceeded to the cuttlery section and sort of browsed by looking into the glass display case. Nobody appeared, so i eventually loooked into the room where two of the women had disappeared. There were three women sitting arond a small table having coffee, or whatever. You know how sometimes you see somebody who you knows is scoping you out, but working very hard to look like they do not see you? That was happening in spades. After a minute or so, i looked into the second room where the one lady had run. she was very intent with gazinf into her computer. She was trying even harder to not notice me standing in the doorway. After waiting a minute or so, I retreated back to the cuttlery counter and noticed the display case was not locked. Well, i came to look at cuttlery and since all were "busy", I decided to save them the trouble and reached in to get a hand on to the knife I thought best suited for SIL. Not quite perfect. I set that on the counter and reached for another-and-another-and-another. Soon, nearly al of the knives were laid out very carefully on the counter. Very carefully, i say, because no two of the kives were placed nect to the knives they had been next to in the case. Once all of the cuttlery had been placed so neatly all over the counter, i decided nobody was interested, and walked out. I got into my truck, dropped off the trailer at home and heade for Willials & Sonoma store at the mall in the neighboring town. As i walked into the main entrance to that big store, i was met immediately by a very nice, and smiling, not the plastered on phony smile you sometimes observe with sales people, but a really friendly smile with an engaging personality behind it.
Can i help you, Sir?"
"I would like to look at your cuttlery." She led me directly to the section of my request, told me she would have somebody with me in a minute. Almost immediately, there was a salesperson to help me. We spent several minutes looking over knives. i had a few questions, all of which were answered. Eventually, i picked out what i wanted. the lady told me she would "look in the back." while she was away, I continued to look around. during my meandering, atleast two or three other ladies stpped to ask if i needed assistance. eventually, the original knife lady returned and askd if i wanted it giftwrapped. While it was being wrapped, i got into a discussion with another sales lady. That is not the end of story.
A few years later, the local culinary store went out of business. their complaint was (written up in the local paper) that local people did not come to their store because people went to the bigger stores in neighboring town. i wanted to write a letter to editor with an observation from "a local" who much preferred service available elsewhere, to non-service right next door at home.
When ever i want something for anybody's kitchen, and my wife is my favorite (just in case she happens to peek over my shoulder here) recipient, i head for W&S. (BTW: those nice people also hand out sample snacks :
)
Tinker
It was a day or so be fore Christmas and i was on my way home. I am a hands-on landscaper; and some days, my clothing can get to look pretty raunchy, to put it mildly. At that time of season, i was probably into running chainsaw and might have had pretty god coating of grit, sawdust, grease and oil, or whatever. not a pretty sight, i am sure. There WAS a culinary arts store in town and at he end of the street, there was a parking space for two vehicles, just perfect to fit my truck and trailer. I walked back to the store with the intent to purchase a chef's knife as a present for my, then, son-in-law, who was a gourmet chef. He needed some better cutlery and I am one who does not necessarily look for the cheapest tools (hey, how do you think I ended up snooping around here?). As I walked into the store, there were three women standing around behind counters. As if by prearranged signal, all three disappeared into a couple of back rooms. I proceeded to the cuttlery section and sort of browsed by looking into the glass display case. Nobody appeared, so i eventually loooked into the room where two of the women had disappeared. There were three women sitting arond a small table having coffee, or whatever. You know how sometimes you see somebody who you knows is scoping you out, but working very hard to look like they do not see you? That was happening in spades. After a minute or so, i looked into the second room where the one lady had run. she was very intent with gazinf into her computer. She was trying even harder to not notice me standing in the doorway. After waiting a minute or so, I retreated back to the cuttlery counter and noticed the display case was not locked. Well, i came to look at cuttlery and since all were "busy", I decided to save them the trouble and reached in to get a hand on to the knife I thought best suited for SIL. Not quite perfect. I set that on the counter and reached for another-and-another-and-another. Soon, nearly al of the knives were laid out very carefully on the counter. Very carefully, i say, because no two of the kives were placed nect to the knives they had been next to in the case. Once all of the cuttlery had been placed so neatly all over the counter, i decided nobody was interested, and walked out. I got into my truck, dropped off the trailer at home and heade for Willials & Sonoma store at the mall in the neighboring town. As i walked into the main entrance to that big store, i was met immediately by a very nice, and smiling, not the plastered on phony smile you sometimes observe with sales people, but a really friendly smile with an engaging personality behind it.
Can i help you, Sir?"
"I would like to look at your cuttlery." She led me directly to the section of my request, told me she would have somebody with me in a minute. Almost immediately, there was a salesperson to help me. We spent several minutes looking over knives. i had a few questions, all of which were answered. Eventually, i picked out what i wanted. the lady told me she would "look in the back." while she was away, I continued to look around. during my meandering, atleast two or three other ladies stpped to ask if i needed assistance. eventually, the original knife lady returned and askd if i wanted it giftwrapped. While it was being wrapped, i got into a discussion with another sales lady. That is not the end of story.
A few years later, the local culinary store went out of business. their complaint was (written up in the local paper) that local people did not come to their store because people went to the bigger stores in neighboring town. i wanted to write a letter to editor with an observation from "a local" who much preferred service available elsewhere, to non-service right next door at home.
When ever i want something for anybody's kitchen, and my wife is my favorite (just in case she happens to peek over my shoulder here) recipient, i head for W&S. (BTW: those nice people also hand out sample snacks :
)Tinker
I was reading a discussion on another forum about the Bosch Miter saw. The saw looked like a winner to me with that solid slide glide system. it looked darned near indestructible. however, several owners had run into a problem in that there seemed to be some table deflexion. I don't recall how much sag there was, but for somebody trying to fit large crown molding to outside corners, it seemed quite significant. After much discussion, it was determined that the weight of all of that slide system, altho very strong in of itself, also possibly added enough weight to the saw base that it caused the sagging. The saw is less expensive than a Kapex, but after reading all of that discussion, I decided to wait until I can afford a Kapex.
currently, I have a Hitachi 8-1/4 SCMS that just takes up way too much space in my shop that takes up way too little space. I actually find it easier to use my ATF 55 on my old MFT 1080 table, saw tracks and all. The Kapex would tuck away very nicely (as would the cheaper Bosch if they ever ironed out the weight issues).
Tinker
currently, I have a Hitachi 8-1/4 SCMS that just takes up way too much space in my shop that takes up way too little space. I actually find it easier to use my ATF 55 on my old MFT 1080 table, saw tracks and all. The Kapex would tuck away very nicely (as would the cheaper Bosch if they ever ironed out the weight issues).
Tinker
JLB builders LLC
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I have the 12 inch slider, that thing is a beast so I bought the Kapex (for many reasons one being 20 lbs lighter) and then bought the T4B Bosch stand for the Bosch. The stand is great for moving it around but only has 4' 3+inches on each side od the blade fully extended. I still use the Bosch, and the Kapex on a dewalt stand set up at the same time. Both are the best for me, the Bosch being more like a corvette and the Kapex like a Ferrari...
Oh I believe the Bosch Slider is around 67#s
Oh I believe the Bosch Slider is around 67#s
WoodChuckWoods
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I've had my glider for say about 6 months now and its pretty much the only non-festie power tool i have, and i must say i love it...alot. it is sooo smooth (like keith stone) with the arm fully extended you can just put a little pressure on it with your pinky finger and it just floats through the air. seems very accurate for me and everything is nice and square. and by getting this one instead of the kapex i was able to pick up a new festo sander and drill triple score!!!
Ken Nagrod
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WoodChuckWoods said:
Ok, Keith Stone. [big grin]
So, your feelings about the right side cutting capacity compared to the left side?