Thanks for the fast reply and explanation, Shane.
[member=14461]closenough[/member] welcome to the forum. When Festool first communicated the limited availability of the STM 1800 to dealers, they provided an order deadline of April 13th for dealers to submit their orders. When we first read this, and I believe most dealers interpreted this way, we read that as the deadline for customers to order. The day before we placed our order with Festool, we read the communication again and notice that the order deadline was for DEALERS only. As a result, we order more units than we pre-sold so we could continue to offer this one-time product to our customers.
At no point was there an intentional effort to mislead our customers. We simply realized that we had misinterpreted the message from Festool USA.
Those who know me, know that I have been involved as a Festool dealer for 8 years and worked for Festool USA for 8 years including running this form as its administrator. I have always operated on the up and up with transparency and integrity. The Tool Nut shares this same viewpoint and would not do something to purposely dupe customers.
Shane
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