Hi, I just got my first festool products delivered to me today. When I unpacked my MFT/3 I noticed one of the rails has a dent in it. The dent is on the top part of the rail, not the slot so I don't know how much it will affect the use. It's also on the end of the table where I don't think I would be clamping much to. Just wondering if this is normal condition to expect from online delivered tools? Other than that I was impressed with the quality of everything. Haven't had a chance to fire them up yet, they came too late in the day for my kids bedtime.
New MFT/3 problem?
- Thread starter rsenechal
- Start date
The MFT's are one of the hardest Festool items to ship. If it were me I would contact your dealer and see if he could arrange for a replacement part.
Peter
Peter
NiteWalkerGR
Member
- Joined
- May 7, 2014
- Messages
- 192
Take pics and contact festool support; they're amazing. [smile]
My MFT/3 came with a chip the size of a quarter out of one of the corners. It was nothing that affected the performance, but it was sharp enough to cut you if you reached under the table.
I spoke to my dealer, sent a few pictures. He coordinated with Festool and they drop shipped the part to me. All in all, under a week from start to finish. Support is awesome.
It probably took me 15-20 minutes to replace the part (the MFTs are slightly more complicated than they look from an assembly perspective) but it wasn't a difficult job at all.
Definitely a much easier solution than trying to return the whole thing!.
I spoke to my dealer, sent a few pictures. He coordinated with Festool and they drop shipped the part to me. All in all, under a week from start to finish. Support is awesome.
It probably took me 15-20 minutes to replace the part (the MFTs are slightly more complicated than they look from an assembly perspective) but it wasn't a difficult job at all.
Definitely a much easier solution than trying to return the whole thing!.
