Spandex said:
No idea why you think I’m exasperated, or talking anyone down for that matter. I’m simply voicing my opinion that Festool will have been aware of the implications of their decision, so if anyone is expecting them to suddenly realise what they’ve done and try to ’fix’ it is likely to be waiting a very long time.
If it’s ok for people to complain about sys3, then I think it should probably be ok for people to put forward counter arguments.
TLDR: I think you underestimate how condescending your comments sounded to some.
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Knowing you are breaking something and knowing what actual impact it will have on your customers (and your sales) are two very different things. The second case is universally an unknown until it happens and can be observed. *)
Projecting that Festool has a crystal ball to know that impact is just that, a projection. And you implying people raising a concern/complaining are immature/foolish because they dare to challenge the almighty Festool gods is either delusional or, more likely, disillusioned to the max and spreading that disillusionment. Disillusionment is like despair, it loves company.
I work in IT, and if I gave up each time after a colleague, customer or supplier did not "get" what issues I or our team is raising on the first attempt, or even the third attempt, we would never be able to get anywhere on complex projects. It is NORMAL you need to raise and explain a non-intuitive scenario multiple times, sometimes across multiple years until people not familiar with the topic will see it too.
The audience commonly does not have ones 5-steps-ahead vision, and some of the negative impacts first need to be seen to be believed. This is normal. A PITA which comes with the job of doing something new.
What I did not like in your comment presenting as if people who still believe there is a _possibility_ for Festool team to come to their senses were some time of idealistic fools. Some may be, but most do not. I for one know that issue which is not raised and complained DOES NOT EXIST. That is how organizations governance works. Complaints are the direct feedback tool.
Granted, it may not have been the (knowing) intention but you are not first one here to say "dully accept the gods of Festool decision" whenever stupid stuff comes out. IMO people do not do this out of malice but from sheer disillusionment.
In my experience the devil here is that this thinking is self-feeding. The more people give up on common sense, the rarer it is. And the circle continues. This is a fight which is eternal. It will never be won, but it can be lost if we give up. I have seem "broken" teams/business units which succumbed to this and never recovered. They got collectively broken and did not realize it.
Yeah, the parallel about eternal need to fight ignorance is not accidental.
*)
Actually, considering the Covid havoc in the market, I would argue it is extremely hard for Festool to assess this in retrospect from sales data. Too many things changed at the same time.
