I purchased a Ti-15 kit about a week and a half ago from Toolnut. After I got it I tested it out (did not drive any screws just inserted the impact magnetic bit and phillips bit and pulled the trigger). It took me a while to bring it to Toolnut's attention as I wanted to be sure the run out was unacceptable. The drive shaft has an unacceptable amount of wobble that transmits to the bit holder and bit. I will be using the 6" extension and 6" square drive so the wobble gets really bad the longer the bit. I reported this to Toolnut via the info email address. I received a response asking if the problem could be the centrotec chuck. I set up a test using my T-15 (purchased earlier this year also from Toolnut) which has as close to zero wobble as I have ever seen in a drill of any brand. I made a video using my camera with the original Ti-15 bit bit and holder in the Ti-15 running slowly with my T-15 sitting behind it so you could see the wobble against the letters on the label of the T-15. I then put the bit with holder from my T-15 that runs true in the Ti-15 and the wobble was still there and shown in the video then I inserted the Ti-15 holder and bit in my true running T-15 and showed that it ran true in that drill, This isolates the problem to the Ti-15 itself. I have no gauges to use for testing but the most important part to me is how it feels when I use it. I can actually feel the vibration from the shaft in the drill in the handle of the drill.
I sent a link to my dropbox (video file too large to email) to the info email address). They viewed the video and later sent me an email stating they (I keep saying "they" as there was no name with the email) had spoke to Brent and Brad at Festool Service who recommended I fill out a tool service request at the website and send the drill in to the Festool service department. This is a brand new drill still within the 30 day money back guarantee period (at least until the clock runs out with me shipping the tool to Indiana). I went ahead completed the form and packed the drill for shipping but will not ship until tomorrow.
I sent a more detailed reply to the (send it to Festool folks) including some other concerns I have that are not for public consumption at 10:45 this morning and received no reply so I sent a status request at 2:15 and it is now 5:41 Central with no reply.
I must say that I purchased a C15 kit earlier this year (the precursor to the T-15 I have that runs perfectly) from the same vendor. It had the same severe wobble in the chuck that this Ti-15 does along with one other issue regarding my ability to use the C design. I contacted Toolnut and they did an immediate swap out for the T-15 so this experience has left me a bit perplexed. I purchased a CXS from Toolnut last week that is to be delivered tomorrow.
Bottom line is that at Festool's price point the tool should have a high level of operation, fit, finish, and run true. No exceptions. In fact they just launched an advertising campaign about the outstanding warranty service offered by Festool.
So, I am a bit disillusioned at this point. If the CXS doesn't meet my expectations it will be returned the next day. Is it necessary for me to drive 180 miles one way to visit a Woodcraft so I can test the drill before buying?
Jack
I sent a link to my dropbox (video file too large to email) to the info email address). They viewed the video and later sent me an email stating they (I keep saying "they" as there was no name with the email) had spoke to Brent and Brad at Festool Service who recommended I fill out a tool service request at the website and send the drill in to the Festool service department. This is a brand new drill still within the 30 day money back guarantee period (at least until the clock runs out with me shipping the tool to Indiana). I went ahead completed the form and packed the drill for shipping but will not ship until tomorrow.
I sent a more detailed reply to the (send it to Festool folks) including some other concerns I have that are not for public consumption at 10:45 this morning and received no reply so I sent a status request at 2:15 and it is now 5:41 Central with no reply.
I must say that I purchased a C15 kit earlier this year (the precursor to the T-15 I have that runs perfectly) from the same vendor. It had the same severe wobble in the chuck that this Ti-15 does along with one other issue regarding my ability to use the C design. I contacted Toolnut and they did an immediate swap out for the T-15 so this experience has left me a bit perplexed. I purchased a CXS from Toolnut last week that is to be delivered tomorrow.
Bottom line is that at Festool's price point the tool should have a high level of operation, fit, finish, and run true. No exceptions. In fact they just launched an advertising campaign about the outstanding warranty service offered by Festool.
So, I am a bit disillusioned at this point. If the CXS doesn't meet my expectations it will be returned the next day. Is it necessary for me to drive 180 miles one way to visit a Woodcraft so I can test the drill before buying?
Jack
