Well I just look at it as Festool just trying another marketing strategy.
The 1st attempt was through the Festool dealers and I know that caused the dealers a lot of angst and sleepless nights while the customers howled in protest.
The 2nd attempt was over the internet which was supposed to level the playing field, however, because of varying internet speeds across the US and many dropped/late email internet connections, that solution also caused the customers to howl in protest.
So here we are at the 3rd attempt. The dealer connections have been eliminated, the email connections have been eliminated and Festool is now blissfully offering reconditioned product in silence. The customers however, aren’t necessarily howling in protest because a majority are unaware of reconditioned product being offered for sale, and all the while the 30 day returns keep piling up on Festool’s receiving dock.
Stay tuned for the 4th attempt.