OMG...DROPPED MY ATF55!!! HELP!!!
- Thread starter darita
- Start date
Hearing these stories about damage to Festoys and the immediacy of attention and very reasonable repairs leads me to think that Festoys are NOT all that expensive. I have not considered this so much for my WW'ing hobby, but when i was in construction, and now in landscaping, i long ago learned to look at the dealers shop and rep for service before buying any equipment. I am seeing the same with Festool.
Cheap ain't cheap and expensive ain't always a burden
Tinker
Cheap ain't cheap and expensive ain't always a burden
Tinker
I got my saw back about 2 weeks after I sent it in. Got a call from Festool and was charged $95. I sent a detailed explanation of what happened and what areas to check for damage.
Much to my surprise, when I got the saw back, I noticed that there were still bent and cracked parts on the saw. These were important parts that tilt and support and weight of the saw, so I new they had to be replaced. I called Festool back and they sent me a shipping label to return the saw.
About a week and a half later, I got the saw back and now, things are all good. I guess I expected Festool repair to be more thorough and was somewhat disappointed that they had missed the obviously bent and cracked parts, despite my calling attention to them.
I'm not turned off to Festool. They took responsibility and corrected the issue at their expense. Besides, it was my fault in the first place, that this whole thing happened. I put new chip guards on my rails to account for the probable new cut, so I'm off and running. Just thought you'd like to know how it all turned out.
Much to my surprise, when I got the saw back, I noticed that there were still bent and cracked parts on the saw. These were important parts that tilt and support and weight of the saw, so I new they had to be replaced. I called Festool back and they sent me a shipping label to return the saw.
About a week and a half later, I got the saw back and now, things are all good. I guess I expected Festool repair to be more thorough and was somewhat disappointed that they had missed the obviously bent and cracked parts, despite my calling attention to them.
I'm not turned off to Festool. They took responsibility and corrected the issue at their expense. Besides, it was my fault in the first place, that this whole thing happened. I put new chip guards on my rails to account for the probable new cut, so I'm off and running. Just thought you'd like to know how it all turned out.
I was afraid the cost would be higher than it was. Considering the initial cost of the saw, I for sure Festool repairs would be sky high, but I was please to have an affordable repair. I think if I ever have another repair, I'll be much more specific in my description of the issues and mark the parts for replacement, as I did the second time around.
- Joined
- Jan 22, 2007
- Messages
- 1,641
What slipped through the cracks here is that an ATF55 saw is not under warranty repair. For Festool to replace non-critical components would be tantamount to bringing your car in to have new tires installed, and the shop deciding to replace the brakes and shocks in the process--at your expense.
If they had replaced non-warranty parts without authorization, that would be a complaint.
Not replacing non-warranty parts without your authorization is just an oversight on what you expected them to do versus what they did to correct a problem.
If I brought a car in to have the tires replaced, and they replaced the brakes too, then I would be furious about the extra unauthorized charges.
If they had replaced non-warranty parts without authorization, that would be a complaint.
Not replacing non-warranty parts without your authorization is just an oversight on what you expected them to do versus what they did to correct a problem.
If I brought a car in to have the tires replaced, and they replaced the brakes too, then I would be furious about the extra unauthorized charges.
Rick,
I'm sure you're totally right here. That said, the parts that were missed were the bent and cracked tilt mechanism. I don't think those parts are non-essential, but what do I know. At any rate, I'm happy that they got the parts replaced and at no further expense to me. That was a classy gesture.
I'm sure you're totally right here. That said, the parts that were missed were the bent and cracked tilt mechanism. I don't think those parts are non-essential, but what do I know. At any rate, I'm happy that they got the parts replaced and at no further expense to me. That was a classy gesture.
Rick Christopherson said:
im not sure i agree.
changing a tire is a different situation.
if you sent in your car after an acisent and asked them to fix it . you would expect the car to be fixed and in good working order when you got it.
i understand where you are coming from but they should have coped the damage and rang or emailed asking what to do about it
Just want to repeat here...I'm not a hater! I was bummed that they didn't catch everything the first time, but pleased that they made good and didn't charge me more for the extra parts replacement. For that, I commend them. That's good business. I'll just be more specific as to the repair, the next time I send something in.
I won't hesitate to purchase more Festool, because now I know their support is what it should be. To me, these are lifetime tools and I think that's the way Festool looks at it as well.
I won't hesitate to purchase more Festool, because now I know their support is what it should be. To me, these are lifetime tools and I think that's the way Festool looks at it as well.
green fever
Member
- Joined
- May 26, 2012
- Messages
- 174
Not sure if this will be worldwide but festool are now saying if a part is no longer available a new tool will be given for free , I know this will not help now but look long term as these tools do last .
