poor finish of FESTOOL plunge and miter saw

[macomk]

Well I had Festool representative visit and I have been told that all Festool plunge and miter saws have this flaw. Festool is happy to replace them, but can not guarantee better delivery. I am awaiting response from HQ.

Mr./Ms. Macomk:

I have the same features on my saws and they have no negative impact on the function or utility. I would (sort of) respectfully suggest that your claim about failure because of lack of material is baseless. If I'm wrong, would you please show us an FEM analysis? I would also accept a RASNA equivalent?

Did you mean FEA?
Perhaps I am going to see these analysis from Festool as I do not have an access to the documentation. If you do have such an access please let me have the parts and I will produce the analysis you would like to see. Until then we can not say who is right.

 

[macomk]

Count me with those that are not willing to pay more for a better finish that provides no functional improvement.

We shouldn't be paying more, Festool should just apply appropriate finish.

Why majority of Festool nation think that we should pay for this to be solved?

If addressing these details increases their cost to manufacture then that cost is passed on to the tool buyer. It's not that I think I should pay for it, it's just the way manufacturing works.

I can see where you are coming from.
However I disagree with this, as Festool is already charging premium for flawless quality, unless that is what they say. Festool just needs to sacrifice little bit of their profit to make a tool they are promising to deliver. Until they negotiate better contract with manufacturer. That how it works in business where customers are heard.

Please provide a link that clearly indicates that Festool is promising flawless quality. Without such a claim by Festool you are now just making things up.

My apologies to all, Festool is not flawless, I was only told this by Festool representative over the phone, so I assumed that was the case.

"Commitment to the slogan "Made in Germany"

Festool is on course for further expansion and to celebrate the 80th anniversary of the company, has constructed new production and office buildings to emphasise its commitment to the company headquarters in Germany. For many years, the production department has not only been meeting the highest demands for quality, but has also been highly efficient, a fact confirmed by several awards including the 2005 title of "Factory of the year" in the category "Best assembly company".
I see the highest quality as flawless"

https://www.festool.co.uk/About-us/pages/top-100.aspx

 

[gippy]

Obviously they don't meet your demands for quality so simply return them.

 

[macomk]

Obviously they don't meet your demands for quality so simply return them.

It is not my demand for quality, it is Festool's claims of high quality. I like the tools and I would like the prices if I am getting the claimed quality. If they over look small "cosmetic" flaws like this what can I expect further down the road?

 

[Brent Taylor]

Would someone put this poor horse down already. There is always going to be a divide between those who uses tools for a living and those who use them as a hobby/play/show piece thing. Let the poor man return or replace his stuff and move on. Stuff like these threads are the main reason I stayed away from this site for so long. Between this stuff and our brand or nothing crap it's enough to drive a person nuts. Where here to learn and share, so start! B

 

[Scott B.]

Obviously they don't meet your demands for quality so simply return them.

It is not my demand for quality, it is Festool's claims of high quality. I like the tools and I would like the prices if I am getting the claimed quality. If they over look small "cosmetic" flaws like this what can I expect further down the road?

On another note, have you used the tool yet?

 

[Phil Beckley]

Hi
A bit late to this topic as i have been in Germany through this week
I would like to remind all of Shanes and Seth comments regarding keeping this on the initial subject and not becoming a i know more than you do match - it adds nothing to the subject.

Macomk has a concern on quality and this is being dealt with by us.
RG
Phil

 

[macomk]

Would someone put this poor horse down already. There is always going to be a divide between those who uses tools for a living and those who use them as a hobby/play/show piece thing. Let the poor man return or replace his stuff and move on. Stuff like these threads are the main reason I stayed away from this site for so long. Between this stuff and our brand or nothing crap it's enough to drive a person nuts. Where here to learn and share, so start! B

Dear Mr. Taylor,

I will accept apology for patronizing tone in your talk.

Have a great evening

Kind regards

 

[macomk]

Hi
A bit late to this topic as i have been in Germany through this week
I would like to remind all of Shanes and Seth comments regarding keeping this on the initial subject and not becoming a i know more than you do match - it adds nothing to the subject.

Macomk has a concern on quality and this is being dealt with by us.
RG
Phil

Thank you very much.

 

[Paul G]

My apologies to all, Festool is not flawless, I was only told this by Festool representative over the phone, so I assumed that was the case.

"Commitment to the slogan "Made in Germany"

Festool is on course for further expansion and to celebrate the 80th anniversary of the company, has constructed new production and office buildings to emphasise its commitment to the company headquarters in Germany. For many years, the production department has not only been meeting the highest demands for quality, but has also been highly efficient, a fact confirmed by several awards including the 2005 title of "Factory of the year" in the category "Best assembly company".
I see the highest quality as flawless"

https://www.festool.co.uk/About-us/pages/top-100.aspx

Congratulations on locating a press release that you can hang your entire argument on. Clearly Festool doesn't meet your highest demands for quality, but in fairness to the press release they didn't specify whose quality demands so that is up to anyones interpretation

As for who bears the costs of added labor, everything gets passed down to the consumer, that's just how business works.

 

[Scott B.]

To be fair, here is what I found on the festool website in their marketing about the undercarriage in question:

 

[macomk]

My apologies to all, Festool is not flawless, I was only told this by Festool representative over the phone, so I assumed that was the case.

"Commitment to the slogan "Made in Germany"

Festool is on course for further expansion and to celebrate the 80th anniversary of the company, has constructed new production and office buildings to emphasise its commitment to the company headquarters in Germany. For many years, the production department has not only been meeting the highest demands for quality, but has also been highly efficient, a fact confirmed by several awards including the 2005 title of "Factory of the year" in the category "Best assembly company".
I see the highest quality as flawless"

https://www.festool.co.uk/About-us/pages/top-100.aspx

Congratulations on locating a press release that you can hang your entire argument on. Clearly Festool doesn't meet your highest demands for quality, but in fairness to the press release they didn't specify whose quality demands so that is up to anyones interpretation

As for who bears the costs of added labor, everything gets passed down to the consumer, that's just how business works.

Dear Paul,
You asked me for link and I  passed you one, so why such a childish comment via first sentence. Clearly you were not expecting that such a claim doesn't exist.
And you are right quality demands is up to anyone's interpretation, however they are claiming highest demands of quality publicly, there for they must deliver better than rest of the market.

 

[Brent Taylor]

I am sorry that my point was missed, I was hoping that others would stop going at you. Anger seems to blind everyone. So if I upset you with my comments I am sorry, I was hoping for the something else to happen. B

 

[macomk]

To be fair, here is what I found on the festool website in their marketing about the undercarriage in question:

This and the claims of quality were exactly the reasons why I went to Festool.

 

[Scott B.]

To be fair, here is what I found on the festool website in their marketing about the undercarriage in question:

This and the claims of quality were exactly the reasons why I went to Festool.

I also found this, the first paragraph on the Kapex page. I think you are correct that their engineering and marketing agenda is geared more to performance than aesthetics.

I won't say that is a bad priority for a tool company. Still looking for where they rave about their industry leading casting, fit and finish/aesthetics...

 

[Paul G]

My apologies to all, Festool is not flawless, I was only told this by Festool representative over the phone, so I assumed that was the case.

"Commitment to the slogan "Made in Germany"

Festool is on course for further expansion and to celebrate the 80th anniversary of the company, has constructed new production and office buildings to emphasise its commitment to the company headquarters in Germany. For many years, the production department has not only been meeting the highest demands for quality, but has also been highly efficient, a fact confirmed by several awards including the 2005 title of "Factory of the year" in the category "Best assembly company".
I see the highest quality as flawless"

https://www.festool.co.uk/About-us/pages/top-100.aspx

Congratulations on locating a press release that you can hang your entire argument on. Clearly Festool doesn't meet your highest demands for quality, but in fairness to the press release they didn't specify whose quality demands so that is up to anyones interpretation

As for who bears the costs of added labor, everything gets passed down to the consumer, that's just how business works.

Dear Paul,
You asked me for link and I  passed you one, so why such a childish comment via first sentence. Clearly you were not expecting that such a claim doesn't exist.
And you are right quality demands is up to anyone's interpretation, however they are claiming highest demands of quality publicly, there for they must deliver better than rest of the market.

This entire thread is about your expectations, not my own. If I knew the answer to my question I would have simply stated so rather than asking. Personally in all the general marketing material I've encountered from Festool here in the US I haven't seen any general marketing position that their tools are flawless, and I'm guessing that's the same case in your area as well since your go to document is an obscure press release where they're bragging on their awards in Germany.

As for your personal comment, I'm not going to respond in kind.

 

[peter halle]

Everyone, keep it civil or don't post. If you want a thread to die, don't post in it.  This thread has certainly gone on long enough to pass the "censorship test."

Personally, as a member, it has passed the beating a dead horse stage.

Thanks in advance.

Peter Halle - Moderator

 

[macomk]

My apologies to all, Festool is not flawless, I was only told this by Festool representative over the phone, so I assumed that was the case.

"Commitment to the slogan "Made in Germany"

Festool is on course for further expansion and to celebrate the 80th anniversary of the company, has constructed new production and office buildings to emphasise its commitment to the company headquarters in Germany. For many years, the production department has not only been meeting the highest demands for quality, but has also been highly efficient, a fact confirmed by several awards including the 2005 title of "Factory of the year" in the category "Best assembly company".
I see the highest quality as flawless"

https://www.festool.co.uk/About-us/pages/top-100.aspx

Congratulations on locating a press release that you can hang your entire argument on. Clearly Festool doesn't meet your highest demands for quality, but in fairness to the press release they didn't specify whose quality demands so that is up to anyones interpretation

As for who bears the costs of added labor, everything gets passed down to the consumer, that's just how business works.

Dear Paul,
You asked me for link and I  passed you one, so why such a childish comment via first sentence. Clearly you were not expecting that such a claim doesn't exist.
And you are right quality demands is up to anyone's interpretation, however they are claiming highest demands of quality publicly, there for they must deliver better than rest of the market.

This entire thread is about your expectations, not my own. If I knew the answer to my question I would have simply stated so rather than asking. Personally in all the general marketing material I've encountered from Festool here in the US I haven't seen any general marketing position that their tools are flawless, and I'm guessing that's the same case in your area as well since your go to document is an obscure press release where they're bragging on their awards in Germany.

As for your personal comment, I'm not going to respond in kind.

Dear Paul,

Does this mean that you acknowledge that  Festool products have flaws?

Also the document is published by Festool on Festool website, anyone can read it. I did extensive research and reading about the products. Festool is always talking/claiming high quality products - finishing is part of the production.

 

[macomk]

Everyone, keep it civil or don't post. If you want a thread to die, don't post in it.  This thread has certainly gone on long enough to pass the "censorship test."

Personally, as a member, it has passed the beating a dead horse stage.

Thanks in advance.

Peter Halle - Moderator

Dear Peter,

My apologies for asking, but could you explain what you mean?

 

[Wooden Skye]

Everyone, keep it civil or don't post. If you want a thread to die, don't post in it.  This thread has certainly gone on long enough to pass the "censorship test."

Personally, as a member, it has passed the beating a dead horse stage.

Thanks in advance.

Peter Halle - Moderator

Amen Peter! 

Actually this horse was beaten to death, came back to life and was beaten to death again.