Pro finish pack - back order?

[TracksawTravis]

Anybody else waiting on a pro pack?  I ordered mine July 16th; and, Beaver Industrial is now saying Festool has again pushed off shipping and isn’t giving a timeline any longer.  Let me know if anyone is experiencing similar delay, thanks!

 

[denrusso]

Yup, I'm in the same boat.  Ordered a Pro Finish pack in June and still waiting on it.  Latest info from my dealer is that it's shipping 8/21/20 but he has given me a few dates that have come and past already.  Not that I blame him, but seriously, Festool should be doing a better job with this.

Thanks,
dr

 

[Hawk Nest]

May 4th order date with BIS all paid in full. Date keeps slipping according to Festoolusa due to COVID-19.  I understand supply chains have been impacted, however if you order all components in the Pro package except the jig saw, stock is available and ready to ship. As a good faith gesture ship everything and back order just the jig saw.  A lot of people were disappointed in the Kapex Promo and gave up.  Hope this is not the new Festool strategy... offer great package and then fail to deliver.

 

[DerickC]

Thank You for your loyal support of our brand.  We are just as disappointed with not being able to fulfill the campaign product as originally planned. The inability to fulfill the campaign as originally planned was no fault of our Dealers, and we take ownership of this. The supply chain interruptions were unpredictable and unavoidable. Again, thank you for your continued support! We are filling orders as quickly as possible.

 

[Hawk Nest]

DerickC...thanks for your response, so ship everything and backorder the jig saw. This is not supply chain driven it is financial. Festool can make it so. I can place an order for everything except jig saw at over $1900, not the package price of $1499. Estimate new shipping date for Pro package is early Sept. Just 3 weeks away, is this a realistic date or will it get pushed?

 

[JG]

I also purchased mine when they first announced it as a preorder and I paid in full.  I definitely wanted the impact driver. I was pondering purchasing a jigsaw for some time . When festool offered the package deal, I decided to purchase the jigsaw package.

I agree that as a good faith gesture Festool should send the impact drivers to those who have already paid. They can deliver the jigsaw with the extra systainer and the other extras when they are available. They have my money so why continue to deprive me of the impact driver I wanted.  My other option is to return the package and only buy the impact driver.  I have already waited almost 2 extra months. Why make me wait longer when the impact driver is available and I have paid for it.  We pay a premium for festool products. We are not asking for something for free. We just want them to do what is right.

 

[xedos]

JG , your payment issue is with your dealer, not Festool.  They don’t have your money.

The dealer shouldn’t have taken your payment until they shipped the tools.  Suggest you find another one. Several hang out on this forum.

 

[denrusso]

JG , your payment issue is with your dealer, not Festool.  They don’t have your money.

The dealer shouldn’t have taken your payment until they shipped the tools.  Suggest you find another one. Several hang out on this forum.

Agree 100% here.  Festool USA did not ask you to pre-pay in full, your dealer did.  My dealer did not and, while this whole thing is frustrating, I understand that it's not the dealers fault.

I just looked at ToolNut's website for the Pro Finish pack - they now show a November 9, 2020 ship date.  [eek]

Thanks,
dr

 

[ChuckS]

To be fair to dealers who take their money, not every merchant is in the same financial (cashflow) position, and some can't afford to take backorders or preorders without getting payments from customers first. Not to mention the fact that some backordered customers could change their minds, and a merchant could get stuck with a pricey, uncommon item in the inventory!

I wouldn't penalize or avoid a merchant just because it takes my money when I backorder something. Its service, reputation and past performance matter more.

Is it really a payment issue? Did anyone ever give any thought that JG and others wouldn't have brought up the payment topic had there not been a delay in the shipment?

 

[Shane Holland]

For credit card orders, we do not charge the card until the order has shipped. Most credit card issuers prohibits merchants from this practice to protect consumers.

We are sending updated ETAs to our customers via email tomorrow morning on any significant delivery delays we expect for Festool items. We would have sent it today but our customer service department closes at 4pm and I don't want people to get the email and not have a way to contact us immediately.

Shane

 

[ChuckS]

For credit card orders, we do not charge the card until the order has shipped. Most credit card issuers prohibits merchants from this practice to protect consumers.

Snip.

Shane

About two months ago, I ordered something from Grainger with a shipment date in mid-August. My credit card account showed the charge as a pending transaction immediately, meaning that it wasn't a charge I had to pay -- yet. The pending charge disappeared after a while (a time limit?), but then has reappeared now that the shipment date is confirmed to be within the next two weeks. I expect that as soon as the order reaches my local store for pick-up, the charge will become an outstanding payment on my account.

 

[Hawk Nest]

I kanda feel bad I mention that I pre-paid my order, I agreed to the terms when I placed my pre-order..... that is not the issue!  Festool USA is unable to predict the availability of the Finish Pro Package, yet you can purchase elements of that package today, just not the complete package. I value the Festool brand and have bought into the Festool system and like it and want to expand into the cordless system.  Festool can make many happy very quickly by shipping available pieces and let the back order handle the supply chain challenges  Allow dealers to ship what they have in stock or what they can replenish from Festool USA to get us started in the cordless system

 

[xedos]

Perhaps another talk with your dealer is order; If they have all the items you want. 

Personally, I don't really see the value in these "packages".  Not a huge savings, short on batteries, and you get the discontinued Systainers to boot.

Xmas delivery, ya gotta be kiddin ?  [scared]

 

[Shane Holland]

About two months ago, I ordered something from Grainger with a shipment date in mid-August. My credit card account showed the charge as a pending transaction immediately, meaning that it wasn't a charge I had to pay -- yet. The pending charge disappeared after a while (a time limit?), but then reappeared now that the shipment date is confirmed to be within the next two weeks. I expect that as soon as the order reaches my local store for pick-up, the charge will become an outstanding payment on my account.

[member=57948]ChuckM[/member]

It's very common practice for a merchant, like us, to "authorize" your card when an order is place. This is 1) a verification that the card is good and there is ample balance available for the purchase 2) to place a reserve on the funds for the order amount. This prevents someone from placing 10 orders for $1000 on a card with a limit of $5000, for example.

The length of time for the authorization can vary but it's typically 7-30 days, which depends on the card issuer normally. A card can be reauthorized before the authorization expires to extend it.

Best practices, as recommended by the FTC, is not to charge until a product ships.

What's really interesting is that I've seen some dealers taking non-refundable deposits on new tool preorders.  [blink]

While we're talking about this topic, please never use a debit card for an online purchase. It's a security risk and doesn't provide as many tools to protect you in the event of fraud.

Shane

 

[JG]

In defense of my dealer, they did not require payment in advance. Also, I did not pay with a card.  The only time my dealer requires payment in advance if there is going to be a price increase and the tool will arrive after the price increase.  If you pay in advance, you get the advantage of the price before the increase.  I prefer to pay in advance.  I find it easier to pick up the tool when it comes in and they will hold it for me without constant reminders that it is in.  Plus it shows the dealer I want the tool and will not cancel the order or that I will not pick up the order thereby tying preventing them from selling it to someone else.

I have no issue waiting a week or even a month extra.  Here there is no concrete delivery date.  I only bought the jigsaw at this time because of of the package they offered.  I still would like it.  I hope Festool can send along the impact driver and fulfill half the order. 

When Festool initially posted a delay, I had no issue waiting.  When they posted the second delayed date, I still had no issue waiting.  Now they have pushed it off another 3 months and I am not confident it will be delivered then.  I understand their situation and am not upset about their situation.  If the impact diver was being delayed, I would understand as that was the focus of the sales pitch.  Here the delay is due to one ancillary tool. 

I hope Festool does something for their customers to accommodate this unexpected situation.  I am not asking for anything free.  Just send me what you can so I can begin to use it.  This is not a dealer issue.  This is a Festool customer service issue.  Festool is in the best position from an inventory management situation to send along to the dealers the portions of the 'packages' they have in stock and fulfill the balance of the order at a later date.  As a business owner, it does not seem that difficult, yet it shows the customer you appreciate their loyalty.

 

[xedos]

Since I'm not really invested in this I don't really see how you expect Festool to do anything about your situation.

If they don't have a tool to ship a dealer they don't have it.  Being part of the "package" shouldn't have anything to do with it. The "package" is just a grouping of individual part #'s best I can tell.  So, if they don't have jigsaw for the package to send a dealer, they don't have a jigsaw to send a dealer for just a regular order of say a dozen jigsaws.

Perhaps Shane can shed some light on the subject ?

As far as Festool doing anything for you, timely or otherwise - FAT CHANCE.    If you're bored, go read the 25 pages of Pro5 talk and how those orders were (not)filled on the original timetable and what mgmt. did about it. 

Cliff notes:  If you want it, you'll wait.  And you'll get it when you get it.  And if you don't like it ?  [tongue]

 

[Shane Holland]

Perhaps Shane can shed some light on the subject ?

From what I can tell, Festool simply does not have cordless jigsaws at all. For combo kits or individually.

It's unfortunate that there are delays and I can certainly understand folks getting frustrated with the situation. I'm sure it's not ideal for Festool since they want to sell more jigsaws, but they're at the mercy of the current disruptions of their supply chain. And, they're not the only manufacturer being impacted by these disruptions.

I think as consumers we've been trained to expect goods to show up at our doorstep at our whim. Which, I admit, is convenient and I provide for my family by providing said service to consumers. [big grin] But sometimes we need to remember that we really don't need items immediately and waiting is ok. People survived thousands of years before the internet or next day delivery came into existence. [tongue]

Shane

 

[Cheese]

It's unfortunate that there are delays and I can certainly understand folks getting frustrated with the situation. I'm sure it's not ideal for Festool since they want to sell more jigsaws, but they're at the mercy of the current disruptions of their supply chain. And, they're not the only manufacturer being impacted by these disruptions.

I think as consumers we've been trained to expect goods to show up at our doorstep at our whim. Which, I admit, is convenient and I provide for my family by providing said service to consumers. [big grin] But sometimes we need to remember that we really don't need items immediately and waiting is ok. People survived thousands of years before the internet or next day delivery came into existence. [tongue]

Amen Shane... [smile]...this Covid 19 thing has disrupted so many supply chains, sometimes it's raw materials and sometimes it's finished product. As a population we just need to be just a little more patient.

As an example, our local grocery store which has 15 local branches is currently unable to purchase enough paper bags to supply their customers. They purchase them from Supervalu a supplier which has a revenue stream of 12.5 billion. Supervalu is owned by UNFI which in-turn has a revenue stream in excess of 20 billion. So you'd think with that kind of money being bandied about a 5 cent paper bag would be relatively easy to come by...not so much. Just inhale and take a breath.  [smile]

 

[capww8]

While we're talking about this topic, please never use a debit card for an online purchase. It's a security risk and doesn't provide as many tools to protect you in the event of fraud.

Shane

I recently endured my first ever package theft on a (Pretty substantial) delivery from lie Nielsen, happened to use a debit card, which is also very unusual for me... basically no recourse, very sad day

 

[ChuckS]

I have never used my debit card/access card in my life other than for withdrawing cash at an ATM, or for in-bank services when I'm asked to swipe my card and enter my PIN. This has been a practice for my whole family, including my wife who has worked in the banking industry for over 20 years, and who has dealt with fraudulent cases of various kinds as part of her job.

All my purchases, online or otherwise, are paid either by cash or gift cards. or by credit (including Paypal). (In the very old days, by Billpay or money orders when doing the Ebay transactions.) Needless to say, I haven't lost a dime with any of my credit card purchases, including those few occasions when someone "used" my credit card to buy a plane ticket or smokes (never been a smoker myself).

Some people say they'll never have a credit card because they can't control their spending; they do so with exposure to some risks.