Recall On 55REQ...

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darita

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I just got a call from Woodcraft about a recall on the new 55REQ that I purchased.  They said I should be getting an official notice from Festool.  I'm wondering if anyone has any info of this, as Woodcraft did not know what the recall was concerning. 
 
Seems the first one's here hung up some and did not like to un-plunge on their own. 

If yours is like that, I would recommend rectifying your situation.
 
Anyone else think the old ts55's were better built . I just bought a new one and my old ones on eBay. The new one just doesn't feel as nicely made as my old model. All the bevel and depth settings seem very vague not as accurate. I'm sure it's something I will get used to but not what I expected.
 
Shane has closed the other thread for comments, but I think his last comment in it where he states that owners of the 55REQ should stop using it and get in touch with Festool should be posted at the top of the FOG. This problem seems to be quite important.

Shane wrote:-

"Festool has notified the Consumer Product Safety Commission (CPSC) and Health Canada of a potential problem with the plunge mechanism on some TS 55 REQ Plunge-Cut Track Saws.  While investigation is continuing, Festool, in cooperation with the Consumer Product Safety Commission (CPSC), intends to recall affected units. If you have a TS 55 REQ Plunge Cut Track Saw, please discontinue use immediately and call Festool directly at 1-855-784-9727.

This thread is closed temporarily for discussion.  We will reopen this thread and provide more information once it becomes available. Thank you for your patience."
 
FYI - I called them and they offered me three choices:

- They will send a UPS label to ship the saw to and they will repair the plunge issue.
- I could send it to them and they would offer a deal to trade/upgrade it to a TS75.
- They would give me a full refund.

I opted for the fix, since I like the saw.  I was impressed with how they are handling this. 

 
GhostFist said:
Wow not cool. That's two new tool releases botched in two years.
Click to expand...

I agree, I'm bummed...I was looking very forward to the carvex last time and will certainly be an early adopter this time. I respect festool for their approach to this issue. Heck, they're willing to upgrade you to a pricier saw that you can turn around and possibly sell if you choose once the problem is corrected.

Either way, it's comforting to know that a company stands behind its product and is willing to rectify potential hazards with more than one option!
 
Debug said:
FYI - I called them and they offered me three choices:

- They will send a UPS label to ship the saw to and they will repair the plunge issue.
- I could send it to them and they would offer a deal to trade/upgrade it to a TS75.
- They would give me a full refund.

I opted for the fix, since I like the saw.  I was impressed with how they are handling this. 
Click to expand...

I had a similar experience when calling and opted for the TS75 replacement since I need to keep working and have no desire to switch to a different brand track saw. I don't know the extent of the TS55REQ problem out there, I had not experienced any issues but I understand their desire to mitigate future risk in this regard. A lot can be learned about a company in how they address problems and mistakes, it's a difficult and costly situation for Festool and frankly I'm impressed with how its being handled. Of course its best to avoid a problem in the first place, but unfortunately these things can and do happen in spite of efforts to avoid it. Most importantly I hope no one has been injured, any inconvenience I may experience from this pales in comparison.
 
Just spoke with Festool and was offered the three generous choices. My only concern is that as of right now, they have no fix for the issue, as I was told, so there will be a wait. I'll likely send mine in for the fix and wait.
 
I would be interested to know the issue being in the uk we have had ours longer, I have only ever had a plunge problem once, when I used for a lot of ripping work without DC connected and the saw filled up with course sawdust preventing the blade from fully retracting but this was my fault for leaving my ct26 on another job, and a few shakes to remove the dust the problem was fixed.

Regards
Leigh

 
I opted for the repair. In wonder why in Germany they don't have this problem.
Apparently the UK is also fine.
Let's  wait until and see.
I have the TS75 from the recon program, so my options are not too many.

Cheers
Luis
 
Have had mine since Nov last year and no issues. Also does not seem to be a general problem with Australian examples.

Love my saw for its accuracy and ease of use, and the way in gluides down the track.

Hope the US issues are rectified quickly.

 
I think this is a great example of how proactive Festool USA is concerning the customer. They (Festool) felt there was a problem and looked to resolve it before a huge problem occurred. The fact is sh** happens in production, but it takes a good company to admit and try to rectify their sh** before a real issue occurs.
 
duburban said:
where can i find out exactly what is going on with this?
Click to expand...

There is not a lot that is known about this just yet. However, if your saw ever fails to return to its non-plunged position, stop using it immediately.
 
duburban said:
where can i find out exactly what is going on with this?
Click to expand...

If you have one of these saws in NA you should be contacting Festool thru the number on your saw. 

If you don't have a saw I would venture a guess that there will be an official statement at some point.

Peter
 
Since they don't even know exactly what the problem is and what the fix is, would it be prudent to wait, before choosing one of the three current options?  I asked the CS person at Festool if the offer has an expiration date and she said she didn't know.  She said it could go on until all are satisfied or it could just end...she couldn't tell me. 
I just don't want to make a choice now and then because of what is learned, other options are offered.  Hmmmm...
 
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