woodbutcherbower
Member
- Joined
- Apr 25, 2021
- Messages
- 1,217
My much-loved Mafell P1CC ('the best jigsaw in the world') recently expired at only 3 years old, and with maybe just 300 hours on the clock. My local Mafell-authorised repair dealer has quoted £357 ([eek] !!!!) to replace the open-circuit Cuprex motor - but I can buy a brand-new P1CC in a proper (i.e. not Bott-style) T-Loc Systainer for only £62 more than that. Totally unacceptable to me - not least of all because somewhere in the world, there's a vast pile of broken, cheap, mostly-Chinese, home-user-grade, unfixable, disposable power tools whose existence isn't doing our precious planet any favours. I've fired off an email to Mafell in Germany, but if they don't play ball, I won't be going down the grey-and-red route again. The equipment's great, but I greatly value customer service and - above all - the reliability expected from a top-dollar professional product, along with the facility to get it repaired at a sensible cost.
I recently suffered a chuck failure on a Hilti SF6H combi. I called their customer service team, who sent a courier to collect the tool from me the same day. It was repaired the following day at their national repair centre (Glasgow, Scotland), and shipped back out on the same courier, on the same day, and delivered to the site where I was working - the same day. Total downtime was less than 48 hours, and total cost was £72 - with a 6-month warranty on the repair, and a maximum 30% of-new-price-capped-for-life-repair-cost on the entire tool. Now that's service. Sure - you inevitably pay for it upfront with the cost of the tool, but for a professional user like me - it's golden.
Front-runner for potential replacement is therefore the cordless 22v Hilti, as I'm already heavily invested in their battery platform. But the Carvex at almost the same price? What does it do really well, what are its advantages over the Mafell? What's good and not-so-good about it? Does it take standard Bosch-type bayonet blades? I'm completely open-minded about this - I just need something reliable and built to a level of quality and performance. My TS55 and OF2200 have been tortured, but still work as well as the day I bought them, so I'm 100% open to another Festool. I've never used the 420, so I'd value your experience.
Thanks in advance for any advice or guidance.
Best wishes from England.
I recently suffered a chuck failure on a Hilti SF6H combi. I called their customer service team, who sent a courier to collect the tool from me the same day. It was repaired the following day at their national repair centre (Glasgow, Scotland), and shipped back out on the same courier, on the same day, and delivered to the site where I was working - the same day. Total downtime was less than 48 hours, and total cost was £72 - with a 6-month warranty on the repair, and a maximum 30% of-new-price-capped-for-life-repair-cost on the entire tool. Now that's service. Sure - you inevitably pay for it upfront with the cost of the tool, but for a professional user like me - it's golden.
Front-runner for potential replacement is therefore the cordless 22v Hilti, as I'm already heavily invested in their battery platform. But the Carvex at almost the same price? What does it do really well, what are its advantages over the Mafell? What's good and not-so-good about it? Does it take standard Bosch-type bayonet blades? I'm completely open-minded about this - I just need something reliable and built to a level of quality and performance. My TS55 and OF2200 have been tortured, but still work as well as the day I bought them, so I'm 100% open to another Festool. I've never used the 420, so I'd value your experience.
Thanks in advance for any advice or guidance.
Best wishes from England.